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“Amazing View, Excelent Weather and Georgeus place”
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Excellent
11 reviews
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Overview
Villa -
5 Bedrooms, 5 Bathrooms, Sleeps 16
Zihuatanejo, Pacific Coast

Reviews from our community

Excellent - based on 11 reviews
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Reviews from our community

Date | Rating
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English first
English first
Spanish first
Any
English first
Ricardo M
1 review
“Amazing View, Excelent Weather and Georgeus place”
Reviewed 20 March 2018 for a stay in February 2018

We stood at Casa Monarca for a week in past February and it was simply Exceptional! We had an amazing weather during all the stay and the facilities are just awesome. The Casa is big and well distributed and both pools are clean and warm.

The location is incredible and the sunsets views are just amazing.

We will definetely come to casa Monarca each year if possible!

Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Mar 2018
Thank you for your comments. We hope you stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynn S
Appleton, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Gorgeous setting, but know what "eco friendly" home truly means before renting.”
Reviewed 19 February 2018 for a stay in February 2018
1
person found this review helpful

This home provides an incredible view of the beaches below and breathtaking sunsets. But the home is poised atop an extremely steep hillside that is NOT EASILY walkable to the beaches below! Many of the cabs-taxis were not able to climb the incline. Driveway roads up to the home are in incredibly poor shape! We had a group of 8 adults that enjoyed the pool area daily and our weather was great! That being said, there is NO escaping the heat of the late afternoon sun during the day other than being in the pool. The A/C ONLY comes on after 10:30pm and if you're lucky may last until morning, but more often the A/C quit working by 1am. A worker drives up every evening around 9pm to "gas up" the generator for the A/C but obviously they were NOT providing enough gas for the air to continue through the night. By weeks end, we encountered water trouble as well. No water to flush toilets and no water from the showers. Again, after numerous emails and text messages they sent someone to "fix" the problem, however the water issues continued. Because the home is "eco friendly", know that it is FORBIDDEN to use any hair dryers, straighteners or curling irons. May not be an issue for most, but if you want to be able to use these items to dress for a dinner occasion, you CANNOT! The solar power DOES NOT provide enough energy for that use. We contacted management numerous times to address the issues we were having, which they did try to "fix", but it was disappointing to say the least that daily we had to contact them. Lastly, we were provided 2 towels and one wash cloth per bathroom. There are no extra linens and no beach towels - so bring your own. Trash didn't get picked up until we called. The home lacked some of the "essentials" we expected. I am NOT trying to "nit pick", but do your own due diligence and ask clearly of management what the home provides and what it DOES NOT. We enjoyed the privacy of the home and made "the best" of our accommodations. We will NOT recommend this particular home to anyone - but we most certainly enjoyed the friendly and safe city of Zihuatanejo! Great local restaurants and bars! Having 8 adults in our group we needed 2 cabs each trip into "town", but be AWARE that the cabs struggle with the roads leading to the house and it can be a very scary ride up as we found out!! Management really needs to address his safety issue!! Lots of beautiful rentals available - we researched many others during our visit. We will return to the beauty of Zihauntanejo, but WILL NOT return to Casa Monarca. Hopefully, the owner and management will realize the improvements that need to be done to improve the home. It may be "eco friendly", but they should also spend some time cleaning up the trash and debris surrounding the home. No escaping the SUN and HEAT in this home, but if you want a rental with a spectacular view, that's the best of what this place provides.

Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Feb 2018
I appreciate the time you have taken to share your recent experience, and I regret to read that our home didn't live up to your expectations.

Every feedback we receive is very valuable to us, however I would like to clarify your comments, as I believe they are not completely accurate and may be clouded by our refusal to give you a 50% refund as demanded. Although we find that the vast majority of our guests love the unique personality and ambiance that Casa Monarca has to offer, we have never been anything but forthright in what to expect in the area of our home.
The inclination of our house is steep, and that is why it is a considered a necessity to have a car when renting the house. For this reason, we offer, at no extra charge, our personal car for our guests to use. It is unfortunate you did not take us up this offer. It is true our home is an eco-friendly house, which is why we make it clear on the website and on our welcome emails about the use of electricity. There are fans in every room to use day and night to escape the heat, but A/C only at night. I am truly sorry the A/C had an issue while you were there; however, as soon as you mentioned it to us, we made sure a worker was there to refuel the generator when it went out at night, so that there was A/C until morning. Having it fixed during your stay would have left you without A/C completely, and we were not willing to do that to our guests.
We are not a resort and our home is not rented as a business. We supply enough bath and pool towels for each guest, but do not offer extra towels or sheets, however, we do offer the use of our washing machine and detergent, should you wish to wash your sheets, towels, clothes, ect.
It is concerning that you have written there was no water by the weeks end, as there was always water, but a sudden lack of water pressure, which was fixed within an hour of reporting it to us.

Again, my apologies for not exceeding your expectations, but please know that we are constantly improving thanks to our guests valuable observations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aneky02
Zihuatanejo, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Gorgeous view”
Reviewed 4 December 2017 for a stay in December 2017
1
person found this review helpful

It has been a wonderful weekend. We enjoyed casa monarca and it's amzing view. Quiet, nice, comfortable with two pools all you need to de-stress, relax and trully rest. No doubt you will enjoy the best sunsent in the whole Zihuatanejo bay.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Dec 2017
We could not agree more. Thank you for sharing your thoughts and we welcome you back to Casa Monarca.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diamond78...
Calgary, Canada
1 review
“Family summer vacation”
Reviewed 30 October 2017 for a stay in August 2017

We had a wonderful experience in Zihua. We were 4 families with 3 kids and there was always enough space for everyone to enjoy themselves without being too crowded.
The sunsets from the main level overlooking the swimming pool were spectacular. The house was new and beautiful. The beach was close by although with the kids, we spent more time in the 2 pools. Having the car included was very convenient and allowed us to get move around more. Hoping to go back!
Diamond

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Oct 2017
We truly appreciate your comments Diamond. We are also glad the Villa fulfilled your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mgaleana2...
Los Angeles, California
1 review
“Perfect place for a family holiday !”
Reviewed 14 April 2017 for a stay in April 2017

This Villa is amazing !. It is located in a secluded place which provides privacy and tranquility. Our big family (16 people) fitted comfortably. We have visited Zihuatanejo for many years and we have decided to make Casa Monarca one of our top choices. We would highly recommend this property to our friends. We had very relaxing time there. We would like to thank Miguel for his attention and recommendations.

Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Apr 2017
Thank you for your comments. We are glad you have good time in Zihua.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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