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“Great Start to our honeymoon”
4 of 5 bubbles Review of Casa Kau-Kan

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Casa Kau-Kan
Ranked #54 of 80 Hotels in Zihuatanejo
origineous
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Start to our honeymoon”
4 of 5 bubbles Reviewed 12 March 2008

First time to Mexico for me and my bride. Don't know hardly any Spanish. Watch out when you get off the plane and need a cab, they'll swarm you. Don't go for the "great deal" unless you want to go to some sales pitch later on. To much worry about whether they would follow through with their end of the bargain, and then a waste of time when you have to go here the "not-a-time-share time" share presentation. Moving on.....

if your driver takes the shortcut to Playa Larga, don't worry, the trash dissipates. Once your driving down the road near the beach, your mind will be set more at ease. Arriving at the Casa Kau Kan, thing got better. Our luggage was taken from us by a old gentlemen who came from across the street. Antonio and Carlos took over from there, talking our luggage to our room, getting us a drink, letting us relax by the pool. Then they showed us to a room that was no the honeymoon suite that we booked.....rrrrrr. After a couple minutes of broken-english conversation, the situation was rectified. We got the poolside honeymoon suite with in-room infinite pool and good AC. It was huge! Firm bed, lots of space. I recommend this suite over the oceanview suite, as it is newer and the windows are sealed, not allowing those bloodthirsty bugs in at night.

We only stayed for two days, as we knew that it was secluded, and we booked the rest of our week in Ixtapa. That way we got the best of both worlds! For those that didn't realize how secluded it was, oops! next time do some more research.

Food there was good. Antonio and Carlos are wonderful, very friendly and attentive. The Kau Kan restaurant was great. Antonio arranged for a cab. Cabbie was very pleasant. Took us downtown, picked us up when and where he said he would, made good recommendations to us, kept our shopping bags safe, and dropped us and picked us up from Kau Kan right on time. You can't get that kind of service for 30 dollars (including tip) in the US. The Kau Kan restaurant was superb. Carlos had made reservations for us, getting us a great table on the terrace overlooking the bay. We got a double bonus as we saw a sunset and rainbow while dining. It was a little slice of heaven....

Overall, wonderful experience, and will certainly be going back.

  • Liked — Serentiy, seclusion, service, inroom pool, sunsets
  • Disliked — Wrong room upon arrival (double check reservations!)
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank origineous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 January 2008

We normally stay in Troncones - Manzanillo over Christmas. Oddly this year it was booked up after 12/24 so we had to find another hotel to stay for the second half of our trip and ended up in far south Zihuatanejo - Playa Larga to be specific. Going in, we had never stayed in Zihua before so from the start it was a new experience. We were unaware of two things, one that Playa Larga (where Casa Kau Kan is located) is 20-30 minutes from anything - depending on traffic. Literally Casa Kau Kan is the only place to eat or stay in Playa Larga, so if one wishes to mix things up a bit one must spend $20-$30 round trip to get to town for a restaurant or to visit another beach.

The second thing we learned on arrival, which surprised us, is that it is prohibited to swim in the ocean anywhere on Playa Larga because the surf is rather wild - there is a dangerous undertow there. In order to swim in the ocean again we had to take a cab ride into town to get to Playa La Ropa. So, we ended up with an additional cabbing bill of about $150 over the 5 day span of the second part of our trip.

All that surprising stuff aside, Casa Kau Kan is a lovely and worthy place to stay in Mexico. It is very slow and still there, the ocean is gorgeous, and the hotel itself is situated down a long lane filled with lush cocnut palms - I felt as though I was entering the jungle forest in Vietnam when we first arrived. It has a remote and exotic feel.

The grounds are located behind a high wall, the place has the air of a private villa. The entire courtyard is situated around a large swimming pool which provides the centerpiece for the hotel. There are plenty of comfortable loungers and an outdoor kingsize lounging bed poolside.

The staff are well trained to respond to the guests every need - that is as best they can. They are very friendly and kind and eager to help. Antonio the manager of the hotel and the staff is a kind and very helpful concierge who got us reservations at our two favorite restaurants now in Zihua. We ate at Sirena Gorda in Playa Principal our first night, and on Christmas night we ate at Il Mare perched high on a hill above Zihua - with the most spectacular view, and the most delicious meal I have had in ten years. It was a truly special night thanks to the kind guidance of Antonio.

We had the second floor honeymoon suite, which I believe is thought to be the best room in the hotel, ocean front, and I was surprised at how large it was. It was very comfortable and the housekeeping staff kept it impeccably clean while we stayed there. The bed was firm, the linens were fresh.

There were three basic things I wished they could have thought of at the hotel - which seem very essential to me, and which may not even be a thought to another traveler with different tastes.

One, when we come to Mexico in the dead of winter in search of the warm balmy air, we relish sleeping with the windows open, to the sound of the crashing surf. At Casa Kau Kan this was not possible, as none of the windows have any screens on them and the beds - at least in the honeymoon suite, have no mosquito net - nor any ceiling fan. Casa Kau Kan, like everywhere in Zihua - is beset by hoardes of blood thirsty mosquitos at nightfall, and the only way to deal with that with their current set up, is to turn on air conditionaing and batton down all windows and doors, and also coat one's self with DEET before bedtime. Screens, which cost nearly nothing, and a mosquito net, would avoid these necesities, but when I asked about it the staff just said they didn't know why there were no screens,

Second, the pool. Being that one cannot resort to ocean swimming at Playa Larga, the pool is the main source of refreshment during very long, lazy hot days at Casa Kau Kan. They did not clean the pool the whole time we were there, and I couldn't bring myself to swim in it with the debris I saw floating in it and the partially clouded water, I really felt like that should have been a priority, as the centerpiece of the place. At our regular Troncones digs they cleaned the pool every morning, which actually woke us up every day - but the pool was clean and never gave a moment's thought to it being clean.

The food was very good at every turn. They have a huge, pristine kitchen at Casa with a great chef who has been trained by Ricardo Rodriguez, the owner of the hotel and also the restaurant in town of the same name, Casa Kau Kan.

As other reviewers have observed, construction noise. There was construction going on all day every day we were there - both at Casa Kau Kan and at the large home next door to Casa.
Most of the time we and the other guests just ignored it but I recall once or twice wishing they would stop construction for just one day (maybe on Christmas day?) just for a break from the hammering and sawing. It didn't wreck our trip in any way - but peace is a premium they could better capitalize upon by perhaps giving guests a day reprieve from the noise every now and again over a week's time.

Also, and all the other guests expressed the same experience in dealing with the reservationist employed by Judith Whitehead to make reservations at Casa Kau Kan - we had a devil of a time dealing with her and making a simple 5 day reservation was like trying to sign the Geneva accords. The woman is cantankerous and downright unwilling to help - and at one point I contacted Senor Rodriguez to make sure we actaully had a place to stay after we had paid them upfront for the whole stay.

When I spoke with Senor Rodriguez all concerns were immediately allayed. He is a gentle kind and very hospitable gentleman who treats his guests like gold. I had the privilege of meeting him during our stay and he couldn't have had more grace and generosity. Really, he saved the day and allowed us to relax and know that while at Casa Kau Kan we would be well looked after - and it was true.

All in all it was an incredible stay and we would recommend Casa Kau Kan highly. We have memories of walking on the endless sand beach, seeing the horses run past at sunset, the black, still night with palm trees swaying in the wind. It was magical.

Every one of the guests there, and us, were sad and not ready to have to leave when it was time. I could've stayed another week, no problem.

  • Liked — staff, other travlers, setting
  • Disliked — no screens, pool not clean
  • Stayed December 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank quieromexicomucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portland
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 30 August 2007

If you are looking to stay in a room that is comfortably air conditioned with cool running water in your shower, then DON'T go to Casa Kau Kan. Yes, the place looks great online but it's not what is advertised. The area is VERY remote and not where you want to be if you travel to Zihua or Ixtapa. You will be surrounded by the poor locals and their shody restaurants so you'll need to have a car to get the heck away to Zihua proper or Ixtapa for a decent meal. Taxis are hard to find there and they have NO main desk with a phone. There's one guy who you'll have to depend on as your "host" and he speaks poor English and carries a cell phone. Scary! God forbid something happens to you in the middle of the night because he's gone home and some other guy is there, out of reach, just watching your car.

The food at the "resort" (and I say this very loosely) is sub par. Basically, aweful. One nice thing to say is that the room we stayed in was pretty with a great ocean view. The A/C system didn't do the job. We had to take 3 showers each in order to stay cool throught the night. Maybe it had to do with the palapa roof that allowed the coolish air to leak out or maybe the A/C unit just sucked. I think the latter. However what you could feel was the mosquitos - they ate us alive. I think the our worst complaint was the fact that the B&B gave you no sense of heat relief due to the poor A/C. I would NEVER go back there again. It looks good "on paper" but when you get there, boy, are you disappointed. Service there was OK but it didn't make up for the lack of comfort we thought we'd get for the money. It's not cheap to stay there either. High season is about $200 USD a night and low is $150. Our advise - DON'T WASTE YOUR MONEY!!!! Go to a large resort or spend more on a nicer B&B.

  • Liked — the oceanfront room was well decorated
  • Disliked — so uncomfortable - A/C didn't work and the bugs were eating us alive
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank unhappypersona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle, wa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 April 2007

Casa Kau Kan was a terrific stay!

I was a little nervous about pre paying for a hotel that I hadn't seen except for on the internet. Trying to get a hold of reservations on the telephone was difficult and frustrating. Judith Whitehead's agency was in only at certain times and returning emails was a little sketchy but we got it accomplished.

I was also nervous about how far away we were from Zihua and what might be close to the hotel. Turns out that was the best part of it all. There is very little around the hotel. No super minis for your beer and cigar but you just have to plan ahead is all.

We would have a wonderful lunch or breakfast at the hotel and usually go into town at night. Antonio and Pedro were extremely accomodating and would do all that they could to make sure we were happy. They hooked us up with a cab driver Bernie who was just as helpful as they were. We almost looked forward to our cab ride into town as much as anything because it was just so fun. Bernie would go into the stores with us to make sure we got exactly what we needed and would help us speak the language. What cabbie would do that in the US?

Cab ride to el centro was $10 u.s. It cost a little more to go into town every night but there were so many choices for dinner that it made it well worth it.

It was a truly relaxing stay. After having lunch at La Ropa beach with all the spring breakers, it was like paradise coming back to the tranquility of the hotel.

Antonio and Pedro were the most helpful hosts we could have asked for! Thank you.

Stayed March 2007
Helpful?
2 Thank brody400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 February 2007

Absolutely wonderful! The Casa Kau-Kan is the perfect place for a quiet and relaxing vacation. The rooms are very nice and the service from Antonio, Pedro and the entire staff was above average. Because the hotel has only ten rooms, the staff is able to provide excellent personal service. We often felt as if we were guests at someone's home! The beach at Playa Larga is very nice as well. The hotel is positioned toward the end of the beach... it's very private. The food is fantastic! The owner is a chef and has a restaurant (The Kau-Kan) in town as well. It overlooks the Zihuatanejo Bay... the view is beautiful, especially at night! Ask the hotel to make your reservations at the Kau-Kan to ensure a table with a fantastic view. We went into town every day, which is a simple 15 minute cab ride that the hotel can organize for you.

  • Liked — great service, privacy
  • Disliked — a cab ride each time to go into town
  • Stayed February 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AMClearwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Kau-Kan

Property: Casa Kau-Kan
Address: Playa Larga, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Beach Restaurant Room Service Swimming Pool
Hotel Style:
#25 On the Beach Hotel in Zihuatanejo
Price range (per night): $67 - $112
Hotel Class:2.5 star — Casa Kau-Kan 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
A marvellous spot for peaceful vacations within a refined framework in full nature, and at the edge of a wild beach... ... more   less 
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Also Known As:
Casa Kau Kan Zihuatanejo

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