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All reviews corner suite rooftop pool garza blanca all inclusive package hot tub room service toto toilet sushi popcorn chicken ultra room heated seat hydrotherapy circuit highly recommend hotel five diamond bocados stk all inclusive plan beautiful hotel
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Reviewed 5 weeks ago via mobile

First time guest. Get the corner ultra suite. Was awesome! Great balcony and views. Modern hotel, access to beach hotel via trolley or van, small cabana seating on sand with good service... Steakhouse was really good down there. Did omakase dinner too- very nice. Gym is great! Spa is awesome and the hydrotherapy prior was top notch and included.... rooftop pool is very nice too with fun music and good drinks flowing

I’d stay here again for sure. The service was great!

Stayed: October 2018, travelled as a couple
1  Thank Applebaum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente D, Director de Relaciones con Clientes at Hotel Mousai, responded to this reviewResponded 5 weeks ago

Dear Applebaum1

Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible.

It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit.

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

This is a very well appointed luxurious hotel which certainly comes over as 5 Star . There is how ever one serious honey trap you need to know about which is Time Share ! Get past this and you will enjoy yourself .

Stayed: February 2018
3  Thank david d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente D, Director de Relaciones con Clientes at Hotel Mousai, responded to this reviewResponded 5 weeks ago

Dear david d

Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible.

It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit.

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

Their roof top pool is absolutely breath taking. I’m a roof top pool snob, and I was blown away by the views throughout the day, as well as the sunset in the evening. The hotel accommodations were amazing - first class staff. The crowd and vibe was very sensual. Adult oriented, and swinger friendly.

Stayed: April 2018, travelled solo
Thank josephrboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente D, Director de Relaciones con Clientes at Hotel Mousai, responded to this reviewResponded 4 October 2018

Dear josephrboyd

Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible.

It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit.

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

We celebrated our one year wedding anniversary at Hotel Mousai and couldn't be happier! The location is great, south of PVR and the views are stunning. The property is beautiful and well maintained. They had a team that would take you to where you needed to be. There was a small shop at Garza Blanca for any basic needs. The room was gorgeous and my husband loved how everything was automated through the IPAD. I loved going into the jacuzzi everyday and then would head up to the hotel rooftop pool for happy hour. The staff was always accommodating. We completed the waterfall hike with Tito and really enjoyed it, as he was very knowledgeable about the jungle. We completed the kayak snorkel to the arches with Miguel. We saw many schools of fish, Jack's, puffer fish and even an eagle ray. We came during rainy season and I was nervous because weather reports said 100% of rain for our entire trip. Don't be worried, the spotted clouds came in at around 3 pm everyday. It only rained once during our stay. The resort felt very safe and we didn't want to leave.Hotel Mousai may become a yearly vacation stop for us!

Stayed: September 2018, travelled as a couple
Thank Lauren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente D, Director de Relaciones con Clientes at Hotel Mousai, responded to this reviewResponded 4 October 2018

Dear Lauren O

Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us.

I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Tito and Miguel.

On behalf of our Hotel Mousai team, we look forward to your next visit!

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018 via mobile

There are no other words to describe this place besides heaven and paradise. When you step out of the elevator at the Rooftop Bar / infinity pool, you will know what I mean. Go see it for yourself! The staff is beyond helpful and accommodating. They will make you feel Iike you are on the best vacation ever. The food is delicious and presented beautifully. The drinks will blow you away. My favorite was the Watermelon Fresh with Mezcal. The rooms are very modern and housekeeping makes sure your room is spotless. Views are breathtaking from the Rooftop Bar / Pool and from every room. We upgraded to the Ultra Mousai Corner Suite and it did not disappoint. We had access to the Spa’s Hydrotherapy ritual and took advantage of this luxury spa. This is a 5 diamond resort and you will see why when you get there.

Stayed: September 2018, travelled with friends
1  Thank MKNYCBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente D, Director de Relaciones con Clientes at Hotel Mousai, responded to this reviewResponded 28 September 2018

Dear MKNYCBK

Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guest's satisfaction possible.

It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit.

Kind regards,
Cecilia Bustos
General Manager
Hotel Mousai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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