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Reviewed 3 weeks ago

By far one of the best hotels I've ever stayed at. My boyfriend and I went to Puerto Vallarta las week to celebrate our anniversary. He got us the room on the Club tower with jacuzzi on the balcony. The service since we got there was great. They had a promotion so we got upgraded to one of the penthouses (for an extra fee but totally worth it!). The club tower has its own bar and lounge area (Ask for Marisa for the best piña coladas!) The view from this hotel is amazing, it is located between mountains so you basically have a private beach. The beach was clean and well kept all the time. They even have a Turtle Program where they release baby turtles back to the sea, it was a once in a lifetime beautiful experience.
The food was amazing, highly recommend the steak at Blaze and the salmon at Pureza.
If you are staying at the Club Tower ask for Carlos as your concierge, he is the best! Very nice and professional.
He is the one who let us know about the upgrade and it was totally worth it!
If your looking for a romantic getaway hotel in Puerto Vallarta, this is the place!

Stayed: October 2018
3  Thank ElenaC1425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Dear elenaC1425,
Thank you for choosing Hyatt Ziva Puerto Vallarta and taking the time to provide feedback from your recent stay at our resort. It is rewarding to learn that this has been a very pleasant stay all-inclusive vacation and that you and you boyfriend enjoyed and had a great time. Great to know that you had the chance to participate in our Turtle Release Program, Miguel is very dedicated and his concern and care is wonderful. Thank you for recognizing their efforts, they will be very happy to hear about your appreciation for their service.


Thank you again for your visit and kind recommendations. We look forward to welcoming you back to our slice of paradise.
With service from the heart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Had a great holiday. We really liked the private beach, it never felt crowded.The entertainment staff: Edgar, Fredy & Sergio were very engaging and keeping everyone busy with fun stuff.Marlen & Alejandro at the tequila bar were outstanding!The fact that we didn't have to make reservations and were not limited to eat at the different restaurants was very appealing to us.The food was always fresh & excellent!The nightly shows were very good.We will definitely recommend this hotel to friends and family.

  • Stayed: October 2018, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank dgholmes13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Dear dgholmes13,
We love to hear rewarding comments such as yours. Thank you for your visit and for sharing your positive feedback. I am delighted that you enjoyed your stay and we would love to welcome you back. Another fantastic Hyatt Ziva experience awaits!
With service from the Heart
Antonio Machain

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Reviewed 3 weeks ago

Our family (5 of us) visited your all-inclusive resort to celebrate our 35th Anniversary as well as our daughter/son-in-law's 1st. Arrived to chilled champagne & chocolate covered strawberries in our rooms. VERY NICE TOUCH! Funny fact--I visited this hotel 50 years ago when it was called Camino Real. Great memories of that trip as well as this one!! All-inclusive is the way to go--Thank you!

  • Stayed: October 2018, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank susiqsaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Dear susiqsaul,
Wow! Thank you so much for taking your time to describe your recent experience at our resort and high recommendations. It is rewarding to learn that you have visited this beautiful property, previously as Camino Real and now Hyatt Ziva. We strive to offer pleasant dining experiences and comments such as yours are most encouraging. Thank you for stimulating our efforts. We look forward to welcoming you back to offer you another Hyatt Ziva experience and culinary delights.
With Service from the Heart
Antonio Machain

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Reviewed 3 weeks ago

it was a nice hotel but food was not good at all. much more money then other hotels. would definitely go back to Puerto Vallerta but would stay at other resort that was recommended by friends who have been there

  • Stayed: October 2018, travelled as a couple
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Review collected in partnership with Hyatt Hotels
Thank shumakerrebecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, Director de Recepción at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Dear shumakerrebecca,
It saddens me to hear that we did not meet your approval regarding our culinary offerings. We took note of your comments as we are working on an intensive program throughout the resort to enhance the overall guest experience. Not only we do take your comments seriously but we are using them as a learning tool to constantly improve. We hope you will give us the opportunity to welcome you back and offer you a truly Hyatt Ziva experience.
With Service from the Heart
Antonio Machain

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Reviewed 3 weeks ago

It actually pains me to write this review. My wife and I are loyal Hyatt travelers, have visited with Ziva or Zilara properties in Cancun, Playa del Carmen, Los Cabos, even Rose Hall in Jamaica. We loved them all, but I have to guess that is pretty obvious as we keep returning to the Hyatt brand. All the above properties were stellar in almost every respect, and we couldn’t recommend the highly enough.
The property in Puerto Vallarta is not worthy of the Hyatt Ziva name. There are pluses, of course. The beach is beautiful and more swimmable than most others, having no rocks or a seaweed problem. And while neither of us were keen on eating red meat for most of our visit, we found The Blaze steakhouse to be superb in ambiance, location, food and service.
However, the negatives I list below are things that should NEVER be found in a 5 star resort.

Room Tip: Choose a different hotel.
  • Stayed: October 2018, travelled as a couple
    • Value
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2  Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, Director General at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Dear Robert B,
Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Naturally, I am disappointed that we fell short and did not meet your expectations during your stay at our resort. Our goal is to provide you and our guests with the best possible vacation experience, and indicate our commitment to meet and go beyond guests expectations. Under this spirit, we hope you will give us the opportunity to welcome you back and offer you a flawless and pampered stay.

With service from the Heart,

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