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Reviews (8,631)
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Reviewed 5 April 2018

Such a great hotel in a most beatiful prime location. From the very start as you enter a secured gate till you walk thru a most elegant lobby overlooking a private beach...you know you have arrived in paradise!

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank eddier1382018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 5 April 2018

Dear eddier1382018,

Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure paradise at our beautiful property; from the security gate, elegant lobby and the spectacular private beach.

Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.

With service from the Heart,

Antonio Machain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

$35USD to wash 3 regular T shirts and a pair of socks. As well, all of the spa treatments were insanely expenive. I beleive a one hour massage was $199USD, which is absolutely outrageous. The resort can be relaxing beyond those things. Just take a $5 cab to town 5 minutes away.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank AtlasNorthStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 5 April 2018

Dear coltfulk,

Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We appreciate your observations in regards amenities´ costs and highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Naturally, I am disappointed that we fell short did not meet your expectations due to some instances during your stay. Our goal is to provide you and our guests with the best possible vacation experience, and indicate our commitment to meet and go beyond guests expectations.

We hope you will give us the opportunity to welcome you back.

With service from the Heart,

Antonio Machain
General Manager

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Reviewed 4 April 2018 via mobile

Our forth Hyatt Ziva visit and first time to Puerto Vallarta Hyatt Ziva and was very satisfied. A few stand out staff that made
our family trip extra special ... Edgar and karina in events. Christian was superb and kept us well hydrated pool side. Jessica / Virginia / Yasmin showed a tremendous amount of effort and caring with the kids club. If we had to find one small complaint was the quality of the coffee shop ...

We will be back ...

Stayed: April 2018, travelled with family
Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 5 April 2018

Dear Jamie C,

Thank you for your trust on Hyatt Hotels and especially for your first visit and comments regarding your stay at Hyatt Ziva Puerto Vallarta. We are delighted that you found the property very satisfying. And especially appreciated the attentive service from our group of associates who deliver “service from the Heart”, especially from Edgar and Karina at entertainment, Jessica, Virginia and Yasmin at Kidz Club, and Christian our star pool bartender. I am proud of them and will make sure they hear about your appreciation.

I also appreciate your comments regarding the quality of food options at Coffee Shop; our Executive Chef is working on a specific program to enhance our guest’s culinary experiences, and your observations help us do better.
Thank you again for your encouragement and high recommendations. We look forward to welcoming you and your wife back to our slice of paradise

With service from the Heart,

Antonio Machain,
General Manager

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Reviewed 4 April 2018

This was my first time at an all inclusive resort and it set the bar extremely high. From the rooms to the service it was all top notch.
Arturo on the beach was amazing and attentive, making everyone from my grandma to us grandkids have an amazing time. Edgar in the activities center was great for volleyball and kayak tours as well as a good joke. Yazmine and Marilu in activities was awesome as well, making sure we had fun and going out of their ways to say hello and ask if we wanted to join any of the activities. The waiters at all the restaurants were ALL knowledgeable and attentive, making sure I had food and drinks whenever I wanted anything.
There was always something to do and always incredible food. I have never seen a better buffet with a variety of options and something for everything (always delicious and never enough time to try everything) I tried all of the restaurants and did not have one meal I was unhappy with.
The beds were comfortable, pillows were great! There were weddings 3 of the nights we were there and it was always quiet, no loud music past 10pm. Staff, food and amenities were great.
P.S. to people who say the food wasn't up to snuff I don't believe it and if you say that the drinks weren't strong enough just ask for another shot or ask for a stronger one, some people don't like them pure alcohol.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank danigwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 5 April 2018

Dear danigwood,

Thank you for your preference and kind recommendations of our resort. We are pleased to hear that you had a wonderful stay with the cozy comforts of your guestroom, great food and drinks; it is rewarding to read that the efforts made by the staff were instrumental part of your Hyatt Ziva experience, especially from Arturo our beach server, Edgar, Yasmine and Marilú at activities. Indeed they find true pleasure in delivering service from the heart and I am glad you enjoyed this experience. I will personally thank each of them in appreciation for earning your regard.
It will be a pleasure to welcome you back so that you enjoy another wonderful stay.

With service from the Heart,

Antonio Machain
General Manager

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Reviewed 4 April 2018

This would have been a perfect experience if we didn't get locked out of our room twice because door malfunctioned and had to wait a long time for someone to open the door I seemed to be the cause if it according to the front desk.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank jcarswell2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio M, General Manager at Hyatt Ziva Puerto Vallarta, responded to this reviewResponded 5 April 2018

Dear jcarswell2018,

Thank you very much for your visit and feedback regarding your stay at our resort. However, we regret the unexpected experience in regards the bolt lock malfunctioning in your guest´s room, we apologize for the time that you had to wait until the situation was fixed. Our guests´secutiry is our priority, reprogramming codes for lock keys or replacement of them require specific controls to ensure the safety of each of our guests.

We hope that, aside from this incident, you have enjoyed you stay as we look forward to welcome you back.

With service from the Heart

Antonio Machain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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