My son (12) and I had purchased SCUBA diving certification courses at a different dive shop, but since we were done with the theory, figured we might as well get certified while on vacation at Puerto Vallarta. We found Chico's and asked if this was possible. Right off the bat, they gave us a discount on the pool sessions and test part since we had already paid money elsewhere. The dives went great and Erick was very thorough in his training. After all was completed, we ran into several snags due to SSI's somewhat archaic and confusing online system. Erick and his team went above and beyond customer service and call of duty to ensure that we got our hard-earned certifications and that everything worked out well in the end. I've rarely encountered so much dedication to customer satisfaction. I am a firm believer that you gain a happier and more loyal customer when there are problems that are solved, more so than when there are no issues at all. Thank you Erick for your work, time, effort, and mostly fantastic attitude. Me, but mostly my son, will always be thankful for all you did! :)
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.