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Reviewed 6 April 2018 via mobile

Fiesta Americana was absolutely the best for relaxation and fun family time! The wall up bars/pool bars were amazing, but the all exclusive meals were the bomb!!! I especially loved the waiters and staff, Brayan was amazing with having fun and helping all the kids!! Rafael was an amazing server with a great attitude as well as Brayan!! Definitely not my last stay here!!

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Maddie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Fiesta Americana Puerto Vallarta All Inclusive & Spa, responded to this reviewResponded 7 April 2018

Dear Maddie D,

Thank you for write an share your experience, We hope to see you again for your next vacations and we invite you to contact us prior arrival if you require any additional help with the arrangements of your stay.

Best Regards!

Francisco Rangel
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We booked this resort with the understanding that we would be receiving a $50 per day room credit.

Hotel is clean and food and drinks are decent.

The hotel ($50/day) credit is a complete rip off. Lobster and steak costs $70-$100 a person so a $50 per day credit goes nowhere.
When checking in yesterday I was quoted $60 per day for a room upgrade. I went back to front desk this morning and suddenly the same front desk agent tells me it’s $80 per day. Believe me I called her on it! The price changed again.
Basically the only thing the credit is good for is a wine upgrade. I will find out what that means this evening at dinner.
Spa services as well are way above what still remain a deal after using the credit
Don’t waste your time or money.

Date of stay: April 2018
Trip type: Travelled as a couple
2  Thank sandramT8187RN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Fiesta Americana Puerto Vallarta All Inclusive & Spa, responded to this reviewResponded 7 April 2018

Dear Sandram,

The resort credit can be use for dinners, lobster, wine, upgrades, spa and fine import steak. I am so sorry that the staff didn't tell you in the right way and this info was misunderstood, Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our communication skills about this issue and prevent a recurrence of such an event.

Francisco Rangel
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Brayan was a lot of fun and would come over and join in on the games we played and he really made the trip great! He was very talkative and friendly. More of the workers should be like him. He joked around with us and could answer all of our questions. Everyone at the resort knew his name.

Date of stay: April 2018
2  Thank Kerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Fiesta Americana Puerto Vallarta All Inclusive & Spa, responded to this reviewResponded 7 April 2018

Dear Kerry,

Thank you for your comment about your stay at the resort, we are happy to know that you had an amazing time with Bryan.

Hope to see you soon.

Francisco Rangel
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Brayan was a lot of fun to be around and he helped to make our vacation a lot more fun. He played cards with us and was talkative and friendly. More of the workers should be like him and he’s James Bond!

Date of stay: April 2018
Trip type: Travelled with family
Thank abbiedonofrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Fiesta Americana Puerto Vallarta All Inclusive & Spa, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for share and write us a review, I will share with all the entertainment staff your comment.

Francisco Rangel
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

The place was amazing, all inclusive meals were absolutely to die for. The walk up bar/pool bar was so convenient and nice. The activities they did every day were so much fun and Brayan was so nice, friendly and he was amazing. This was my first time here and definitely not my last!!

Date of stay: April 2018
1  Thank Dante C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Fiesta Americana Puerto Vallarta All Inclusive & Spa, responded to this reviewResponded 7 April 2018

Dear Dante,

Thank you for share your experience with us, its was a real pleasure serve to you, We hope to see you soon and let us know your next visit.

Hasta pronto amigos!!

Francisco Rangel
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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