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“You get what you pay for - 2.5 stars at best”

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Crown Paradise Club Puerto Vallarta
Ranked #49 of 124 Hotels in Puerto Vallarta
Windsor, Canada
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“You get what you pay for - 2.5 stars at best”
Reviewed 21 February 2012

Ill preface this by saying that in the past I've stayed at 4 or 5 star hotels in Mexico and that I adjusted my expectations for this hotel as I knew it would not be like what I was used to.

We got to the hotel around 2pm after a long day of travel. We were immediately greeted by the bell boys as well as a gentleman taking drink orders. We got to the front desk and they were friendly and got us checked in. We were about to go to our room but were bombarded by what I will assume we're time share people. We finally got passed them and one of the bell boys brought our bags to our room.

So our room.... Well if you've looked up reviews, you've probably seen pictures of how they look but the pictures unfortunately donte provide the whole story. The air conditioner didn't really work. The light fixture above the table was smoking. The beds were hard as a rock. The pillows were hard as rocks. The toilet is cramped and hard to get at. The toilet continuously ran. The bathroom was gross and not cleaned. All these things we found out in the first 15 mins we were there.

At this point we decided to go get some air and try the food. The food was, edible I guess. I'm not a person that needs or eats gourmet food or has high expectations of Quality so I was completely shocked at how bad this was. We all nibbled on some chicken and bread and gAve up.

We left and went to the beach and pool area to see what it was like. Pools seemed ok and the beach left little to be desired. Lots of vendors walking around harassing people. I understand that they are there to make a dollar but I'm here on vacation and don't want to be harassed.

After all of this, we went back to our room and made the decision to contact Apple vacations and change resorts. We knew couldn't be happy at this resort. We had to pay extra but we were fine with that to get something we'd be happy and relaxed at

I'd recommend this resort to someone who is looking for a cheap family place to stay that has zero expectations. If you've stayed at 4 star or better resorts, I'd steer clear as you'll have a hard time enjoying yourself. I'd rate this a 2.5 star at best and I think that's being generous.

  • Stayed February 2012, travelled with family
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Helpful?
9 Thank scm1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
Carvel Alberta
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 February 2012

After reading the reviews leading up to our holiday I was worried. But when we arrived there and toured the hotel the worries went away. The hotel is very clean, the people that work there are fantastic, the location is awesome! This is our 3rd time to PV and this is the best resort so far! We flew there christmas morning and flew home New Years day, everything inbetween was great!The New Years Eve party was awesome, great music and food!! The fireworks in the Banderas bay was amazing!! The kids were always busy betwwen the kids waterpark and the main pool and the beach! For PV the beach was very good. I would definatly recommend this hotel!!

Room Tip: Family Rooms had the bunkbeds which was good.
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  • Stayed December 2011, travelled with family
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Helpful?
7 Thank chadeeboy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penticton, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 February 2012

great time to be had if your willing to overlook your north american expectations! the staff at the resort work hard to give you a vacation experience and don't get paid enough! The trip was very inexpensive for my family to travel there for 2 weeks. for that i am thankful and mindful of my experience! if you want more then i would advise you to get off your wallet and spend because your expectations cost. the people in this country try very hard and i am truly hurt by the number of people that think that 'all inclusive' covers the cost of your experience! my advise to those traveling to warm locations is that the people working for you in these resorts are not paid very well and that we pay for good service at home and we should do so when we are away! my suggestions would be that a dollar goes a long way in this country and most times that is all it takes to enhance your holiday! i am a very seasoned traveller and have been wanting to say this for a long time. please don't forget to tip for your service and it will enhance your experience!! when you get to the resort your will likely find Angel, he does a fantastic job and works very hard. therefore we tipped him over and above what would be standard. he has the answers and if not he will get them! i have never met a bartender or server that doesn't work for tips, tipping is not expected but 'we' for some reason expect the service! I tipped the bartenders and servers when i was given the chance and found my self and family getting the best service! a dollar or 20 pesos helped the servers remember where you are on the beach or by the pool! better drink come with better tips, i am just saying! we are thankfull for meeting Noe (No Aye) in the buffett and beach. The entertainment people are entertaining and take the time to see the shows. Please tip well if you check out the al a carte resturants, the staff work hard and listen so please leave a $20 for sure. a smile goes a long ways no matter where you travel.

  • Stayed January 2012, travelled with family
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Helpful?
9 Thank jshular5371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
winnipeg
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 February 2012

Hi there its feb 6 just got back.The place was awssom to say the least. We got there at night time and realy didnt know what there was to do to the next day.We went for breakfest [o my god ]was it good, every thing you would want,lots of fresh fruit to.The dinner spots we had to chose from were a 10 out of 10 remember no shorts,dress up is required. We were right next to the mariena and saw the cruse ships come in.The hotel is very clean.Rooms were just ok but clean The beaches were great lots of chairs.didnt like been hounded to buy all the time by the venders.No kids as they had there own place to go.Great sports bar.The bars were everywhere and we were served at the beach.The hot tub was hot and adults only.The main pool was hot and a family pool,very large.The other pool as adults only.very nice.We didnt buy the excursions at the hotel but at the beach at half price to the hotels rates.Dont get stuck seeing the time share stuff its a wast of time, just tell them no thanks.and stick to it.Front desk and bell hops were great.The nighty intertainment was very good and is located down the street.It needs cleaning badly When you come bring only us dallars.Its very safe to walk around even at night.The tours to go on are the zip lining pirot night cruse whale watching island of the night dinner cruse.Id go back in a heart beat.

Room Tip: left side of hotel i think is great
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  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank ve4jnf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 February 2012

This is a great clean place to stay, the staff is great, the bel boys are wonderful if you need anything just ask. We always seem to bump into Angel the bell boy he is always ready to help with any questions on places to go, things to do, the best tours anything. I know they say tip included but these guy work for $ 5.00 a day and they have real familys and real bills so a few dollars in tips really helps. would stay here again and again the location is awsome,staff is super, food is ok but you should try the restaruants they are great.and if you are going say hi to angel from the marshalls.

Room Tip: always tip the bell boys if you want the good rooms
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Paradise Club Puerto Vallarta

Property: Crown Paradise Club Puerto Vallarta
Address: No.1 Paseo de las Garzas | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 On the Beach Hotel in Puerto Vallarta
Price range (per night): $211 - $566
Hotel Class:3.5 star — Crown Paradise Club Puerto Vallarta 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
A MODERN FAMILY-FRIENDLY ENVIRONMENT The ambiance here at the Crown Paradise Club Puerto Vallarta, All Inclusive Resort is one of casual family fun. Our oceanfront resort was designed with myriad places to have fun and relax with an aquapark with 9 slides a pirate ship and a castle, big jacuzzi with swim up bar for adults, 3 a la carte restaurants and more... All the fun for big and small! ... more   less 
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Also Known As:
Crown Paradise Club Puerto Vallarta Hotel Puerto Vallarta
Crown Paradise Hotel Puerto Vallarta
Playa De Oro

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