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Reviews (2,045)
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All reviewsroyal beach clubheavenly bedmarina areael palmarclub reginabreakfast buffetthe club loungeshort walk to the marinaswim up barfull ocean viewclose to the airporttime sharetennis courtsmain restaurantconvenience storebeautiful propertyjacuzzi on the balcony
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Reviewed 6 April 2018

We are returning from a weeklong vacation at the Westin Puerto Vallarta and couldn't be happier with our stay. From check in through departure, we were treated extremely well and recognized for our loyalty to SPG throughout.

The hotel is well situated close to the Marina, with ample restaurants and recreation opportunities nearby. There's also an easy three mile jogging route to be had from the hotel as well if you don't partake in their solid fitness center, tennis courts or thrice weekly yoga classes. We ate onsite many times as their breakfast buffet was fantastic (shout outs to Patricia and Veronica) and dinner was very solid (shout outs to Erika and Guillermo for their service). They even have a made to order burger/hot dog place at the sports bar on the main level that was pretty decent.

Our family's highlight was the days we spent at the pool participating in their daily activities. Manuel at the pool was on point and such a great asset and cheerleader for the hotel. We were very impressed with Manuel enthusiastically recruiting families to participate in pool volleyball, bingo and water aerobics and participating in all the activities himself.

As Christians, we were also impressed that the hotel provides a room for a local church to provide services. We attended a standing room only service for the Paradise Church of Puerto Vallarta on Easter and will make a point to get involved in some of their outreach activities on future trips.

The hotel easy to navigate sizewise, the rooms are clean, but the friendly outgoing staff make all the difference. We found it quieter than the Marriott and definitely better as a family. This is an extremely welcoming hotel with a staff who genuinely seemed to enjoy their jobs.

  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank maybeitsthebeertalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinVallarta, Director de Relaciones con Clientes at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 6 April 2018

Esteemed maybeitsthebeertalk,
Thank you for your valuable feedback and appreciate your loyalty. We could not of been happier to have you with us and share even more memories. It´s always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all Puerto Vallarta has to offer. Be well & hope to see you back soon at this your second home away from home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

The Westin was a very nice resort. The pools and beach are were very clean and the time we were there the weather was great and it did not seem overcrowded. You can access all areas pf town quickly. Very beautiful!

Stayed: March 2018
Thank DaveandSue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinVallarta, Director de Relaciones con Clientes at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 6 April 2018

Esteemed DaveandSue P,
We appreciate your valuable feedback, we hope that your stay at Hotel Westin Resort & Spa has been rewarding, we hope to host you soon.
Be well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

One of our favorite places to stay. We went here after a week at the all inclusive Secrets in Puerto Vallarta. The lobby is beautiful, desk people very helpful, and the entire staff is great. The pool area is just fabulous. And the rooms clean and with beautiful views. I love the location next to the Marina which has good restaurants and it is also an easy ride to the Old Town for dinners. We will stay there again next time in PR.

Stayed: February 2018
Thank Phillip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinVallarta, Director de Relaciones con Clientes at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 2 April 2018

Esteemed Phillip F,
Thank you for your valuable feedback and appreciate your loyalty. We could not of been happier to have you with us and share even more memories. It´s always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all Puerto Vallarta has to offer. Be well & hope to see you back soon at this your second home away from home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Pros:
- Friendly staff, and didn't judge our broken Spanish
- Location is safe and convenient
- Decent activities at the resort
- Rooms are spacious, we got upgraded to a full ocean view

Cons:
- Beach is so-so, with a lot of pebbles (no fine sand)
- A few areas have bad sewage smells
- Room service is inconsistent, and no credit for messing up your order!
- Beach has vendors within the private area
- Inconsistent water temperatures between pools, which is hard for kids that go between pools

Search Youtube for my drone footage of the property and beach, same username as TA.

Stayed: March 2018
Thank AJ_Droner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinVallarta, Director de Relaciones con Clientes at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 2 April 2018

Esteemed AJ_Droner,
Thank you for taking the time to send us your feedback.
Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.
We hope to host you again.
Be well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

The service is excellent by all staff members and the location of the hotel is pretty good, it's in a more restricted neighborhood so no noise is heard at night's and the marina, as well as some restaurants, are at a reasonable walking distance.
The hotel service is excellent, from the bell boys to the waiting staff at the beach, just superb.

Room-wise, the bed is comfortable and the bathroom is large. However, the furniture looks and feels old and the curtains and chairs are stained, giving the room a shady appearance.

Stayed: March 2018, travelled as a couple
2  Thank José B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinVallarta, Director de Relaciones con Clientes at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded 2 April 2018

Esteemed José B,
We appreciate your feedback, we hope that your stay at Hotel Westin Resort & Spa has been rewarding.
Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.
We hope to host you again.
Be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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