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All reviews beach club bbq night superior room small resort short walk to the beach snack bar two blocks beach area is mexican fiesta mexican families nightly entertainment ala carte mexican food yogurt the wait staff nachos time share
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Reviewed 6 April 2018 via mobile

Great area close to shopping. Breakfast was great with a good selection of fresh fruit. The staff were very friendly and helpful.
The down side were: no elevator, Mexican as the main food group, we noticed when the pool bar was busy they only rinsed and reused the glasses. Not cool

Stayed: February 2018, travelled as a couple
1  Thank w s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulina A, Oficinas Gerenciales at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this reviewResponded 12 April 2018

Dear WS:

We hope you have enjoyed your stay with us and that we have the pleasure of having you again.
The hotel has a "H Distinctive" quality certification that ensures that we comply with all hygiene and cleaning regulations. Be assured that the necessary measures will be taken with the collaborators who are not fulfilling it in a correct way and will be reaffirmed with all the procedures.
We appreciate that you have shared this observation with us to help us improve the service. For us, you our guests, are the most important thing and every day we work to provide a quality service.

Regards

Paulina Algarín
Management Offices

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

My husband and I very much enjoyed this charming boutique style property, with a quiet atmosphere and great service. We found the food to be tasty and plentiful and I especially enjoyed the authentic Mexican options as well as the usual North American style offerings. Our room and bathroom with walk in shower was perfect for our needs. We had no hot water issues. The gardens, indoor and out were spectacular. The pool area and bar was the hub of the resort and pretty lively at all hours. The beach club is a short walk away and has lots of seating as well as a bar and snack bar. Lots of shops nearby and near to the marina. Easy access to downtown on the Centro line bus. Missing? Ice cream and brewed coffee!

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank cathytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulina A, Oficinas Gerenciales at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this reviewResponded 6 April 2018

Dear Cathy,
I do not know what I enjoy more, if read your review or know that you had a great time at the hotel.
Thank you for sharing with us how well you had during your stay at the Hotel.
Our purpose as our name says "Mexican Charm" is to get you to spend a few days of rest in a 100% Mexican environment and enjoy everything we have for you in Puerto Vallarta.
I promise to do what I can to have ice cream and coffee on your next visit.
On behalf of the Staff, we send you our regards.

Paulina Algarín
Management Offices

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Reviewed 4 April 2018

Hacienda Buenaventura Hotel is a place that serves you with a meaningful smile and very quick service weather you're at the pool or the front desk or your room the staff is amazing right up to the point of a little girl feeling sick (sun stroke) they don't walk they actually ran for her to get her a concoction that made her feel much better within minutes we thank you Jose. So this place is a 5 star hotel where they put you first.

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
2  Thank angepalerm0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hacienda_Guest_Serv, Servicio a Huésped at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this reviewResponded 6 June 2018

Dear Guest,

Thank you for sharing your perfect experience with us and travelers! Also, thank you allowing us to host your stay in Puerto Vallarta. It was an honor to accomodate your needs and reach your lodging expectations with our authentic mexican cuisin, our equiped beach club services and incredible staff that takes care of all our lovely guests, like yourself. We thank you for your preferance and look forward to hosting you again.

Warm greetings from all our Hacienda staff.
Jessica Meza

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Reviewed 4 April 2018

Very nice people and over all atmosphere, however the room could have been a little more modern. Hot water well there was none. Pool was great they offered many amenities. Food was average nice selection.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pge644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hacienda_Guest_Serv, Servicio a Huésped at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this reviewResponded 6 June 2018

Dear Guest,

Thank you for sharing your beautiful experience with us and travelers! Also, thank you allowing us to host your stay in Puerto Vallarta. It was an honor to accomodate your needs and reach your lodging expectations with our authentic mexican cuisin, our equiped beach club services and incredible staff that takes care of all our lovely guests, like yourself. We thank you for your preferance and look forward to hosting you again.

Warm greetings from all our Hacienda staff.
Jessica Meza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

A great place to stay, all the staff are extremely helpful and friendly. Great food and a wonderful place to relax. My sister and I stayed here for 6 nights and were impressed by all aspects of this resort.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tabatha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hacienda_Guest_Serv, Servicio a Huésped at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this reviewResponded 6 June 2018

Dear guest,

Thank you for sharing your wonderful experience with us. We are honored to have been the hotel you chose for your trip to Puerto Vallarta. As our name says "Mexican Charm" it's our purpose to make our guests feel that warmth of Mexico through the services, people, food, facilities and experiences that live with us.

It is our hope that your welcoming experience entices you to return to your mexican home in a future visit to this lovely port.

Warm Regards,
Jessica Meza

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