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“Comfort Inn - Appropriately Named”

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Comfort Inn Puerto Vallarta
Ranked #60 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 18 October 2017

We stay here regularly. The staff is bilingual and friendly, the rooms are clean, the beds are comfy, and there is cold water available on every floor. The wifi is free, but can be a bit iffy in rooms that are farthest from the lobby. It is conveniently close to the airport, grocery store, banks, and Marina restaurants. Definitely a good value

Room Tip: Wifi is better closer to the lobby.
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  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank bevy107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 169 reviews

Reviewed 25 July 2017

We stayed at this hotel for the remainder of our vacation which was six days. The hotel is clean and has a modern look with spikes of color adorning their reception area. The people are very nice and attentive. You get to have free continental breakfast which is just your basic --- cereal, pound cake, coffee, orange juice, and fresh fruit. We usually did not eat there --it just wasn't that appealing due to lack of tables and the ones available were dirty filled with dishes. Also, it took the kitchen staff a while to restock on the breakfast items. This part was a deal breaker for me from giving them a 5 star rating. Since there was a lack of tables and the ones available were usually filled with dirty dishes-- we decided to eat in our room. We were told that we cannot take the food outside of the dinning area. As we proceeded to leave the full tray behind -- we got a stern warning, saying "since you've already served yourselves. Im only going to allow you to take your food this one time (paraphrasing--we were told in Spanish)." I don't understand what the big deal was since there was usually no place to sit. So we just decided to buy our basics from the local Walmart and eat in our room. The attendants that work the dinning area were not very friendly--a few seemed bothered. I did not let this unpleasant experience ruin our trip. We made the best of it. Everyone else in the hotel were awesome and were very nice and helpful. They sure went out of their way to make us feel welcome.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank beasce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2017

We arrived at hotel early evening with our confirmation number of our reservation.Upon showing this information to the front desk we were told our reservation had been cancelled.They were unable to say who had made the cancelation. Just gave us a document printed in Spanish saying our reservation was cancelled. We showed proof of the room charges paid to the booking agency.There was a real lack of concern or helpfulness from any of the 3 persons on the front desk.
We paid for our rooms again ,the original price we had booked was not honored, again the next morning the day manager had no answers for us.
At one point that we thought there must be another Comfort Inn as it did not look as good as the photos ,the restaurant & rooms very dated and worn.
Definitely will not stay there again !

  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank judy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017

we have stayed at comfort inn many times night before flying back to Canada as is very close to airport always book on line for best price, had a good sleep lovely bedding ,checking out. asked please phone taxi .The taxi pulls up and young fellow from the front desk runs out madam I over charged you please sign for the money .If he waited 1 minute I would have been long gone .We winter in Mexico and have been very fortunate to have had lovely things always.Being sincere is a true way for mutual respect.Will stay again

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank jeancorbettfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2017

Excellent experience!!!! Great staff...friendly and big smiles.....Remote for TV didn't work and fixed pronto....Restaurant on sight with excellent food.Very close to the airport..Room clean...mattress to die for!!! On our way home after 6 months in Mexico...Would definitely stay here again!!!!!

Room Tip: We were in 131...
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  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank ptnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Puerto Vallarta

Address: Avenida Francisco Medina Ascencio 3965 | Fracc Marina Vallarta, Puerto Vallarta 48335, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Puerto Vallarta
Price Range: $68 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Puerto Vallarta 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Comfort Inn Puerto Vallarta Hotel Puerto Vallarta

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