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“Great service, great view, great food, treated...”
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Excellent
5 reviews
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Overview
Condo/Apartment -
1 Bedroom, 2 Bathrooms, Sleeps 6
Mazatlan, Pacific Coast

Reviews from our community

Excellent - based on 5 reviews
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Reviews from our community

Date | Rating
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English first
English first
Spanish first
Any
English first
Mike R
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service, great view, great food, treated like royalty”
Reviewed 4 March 2017 for a stay in February 2017
1
person found this review helpful

We stayed in the villa and hotel this year. Two weeks. We were treated extremely well. We traveled down town to the big public market. Fantastic experience. Took the city tour which ended at the Casa 46 restaurant. Wow! PB Emerald Bay

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Mar 2017
Well, thank you for your comments. Yes, this place is wonderful and magical in that it draws you back. Glad you thoroughly enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sally H
Plymouth, Minnesota
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful master suite on the beautiful property of Puerto Bonito”
Reviewed 26 April 2016 for a stay in March 2016
1
person found this review helpful

My husband & I, our daughter, her husband & 2 granddaughters (ages 16 and 4) spent a week at PB Emerald Bay. It was spring break, Easter and the 4 year-old's birthday. We requested and were given side-by-side master suites, connected by an interior door.

The suites are spacious, each with 2 bathrooms (shower in one, tub in the other) with full kitchens and balconies. We were on the all-inclusive food plan so we didn't use the kitchens but they were equipped with everything needed to prepare meals.

The BEST: The elaborate pool system. The photos on the website really don't do justice to them. Something for everyone: adults only, swim up bar, several areas and separate pools for children, hot tub. Although it was spring break, they were never too crowded. Lounge chairs were plentiful, towel service efficient and food options pool-side were very good. Don't miss the shrimp cocktail, quesadillas and guacamole.

We did not use the beach at Emerald Bay but took the shuttle to PB Mazatlan instead. It was nice to be near the town, but having spent a day at the PB Mazatlan resort, we were happy we had opted to stay at Emerald Bay (newer, larger, seemed 'fresher.')

Although the food was very good, there weren't as many dining options as other all-inclusives we've been at. If we were to stay again, we might do the all-inclusive for a few days and dine on our own other days. We enjoyed Angelo's and Cilantro's at PB Mazatlan, one time each.

We took a red truck to old Mazatlan. Cheap and fun way to travel. Don't miss the opera house and the cathedral.

My husband played golf 6 times and learned that greens fees were cheapest when booked directly with the golf course, not through the PB concierge. The zip line excursion was fun and worth the money.

We used the fitness room nearly daily. It was very clean with modern, well-maintained equipment. We participated in some of the pool side activities but frankly just enjoyed hanging around the pool.

Check in/out was easy, housekeeping attentive, special needs were addressed quickly. The staff, both in the restaurant and throughout the resort were friendly, professional and helpful.

In summary, if you are looking for a resort that is well-run in a beautiful setting with everything you need for relaxation and family togetherness, we would highly recommend PB Emerald Bay!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The swimming pools
Liked least: There wasn't evening entertainment but we were usually ready for bed following dinner anyway.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Apr 2016
Thank you Sally. I am so glad you had a wonderful stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellaire, Texas, United States
Reviewed 23 June 2015 for a stay in June 2015

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great ocean view and spa facilities
Liked least: There was nothing that I was unhappy with!!!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
23 Jun 2015
Thanks Steve. Glad that you enjoyed the Resort. It is an awesome location and place to stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Isabel d
1 review
Reviewed 27 January 2018 for a stay in July 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Jan 2018
Muchas gracias por sus amables palabras y recomendaciones.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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