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Reviewed 25 November 2017 via mobile

It’s our 2nd week in Mazatlan. Emerald Bay first week :-(((.

SOOO HAPPY to finally be here at Mayan Palace. Staff... perfect.. personal service perfect..
Sea Garden room.. Ocean view, kitchen, a separate bedroom, very spacious. The room bright and airy. Feel at home here. Beach steps away! Ahhh Mojitos.

Stayed: November 2017, travelled as a couple
1  Thank Fancy2026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this reviewResponded 10 January 2018

Thank you so much for commenting about your stay at Mayan Palace Mazatlan . We really thank you for your kind comment about the staff and the service they provide.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.
Happily,

Mayan Palace Mazatlan Management


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

As with all resorts, there are good points and bad. The staff is wonderful and try to do everything to make your stay pleasant. The beach is close and is great for long walks. Weekends can get crowded, especially when there are large weddings, as the Mayan is now also a hotel. But the bus is convenient and the staff makes up for any minor problems.

Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this reviewResponded 10 January 2018

Thank you for providing your comments about your vacation at the Mayan Palace Mazatlán. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We constantly strive to achieve the utmost level of satisfaction.
we hope to welcome you again and make your next stay memorable.

Happily,

Mayan Palace Mazatlán Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

Great place to stay. Really enjoyed my time, the atmosphere here- the activities team was a good entertainment especially Jesus!
Highly recommend it!!
The hotel is only missing free WiFi throughout the entire hotel but still great.

Stayed: November 2017, travelled with family
Thank hector g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

One night, more than enough! Room smelled strong of mildew, old, needs much updating. Bed dipped, sheets smelled like mildew as well. The shower did not drain and my sister showered with water to her ankles. Very old property not updated since it is awaiting demolition. One of those places you don't want to move while you are trying to sleep! Just don't go here! Overpriced for what you get!

The staff was great. Service prompt to try and fix clogged bath. Common areas nice but dated. Sea Garden needs to be torn down and start over.

Room Tip: On the same property is the Mayan Palace. Stayed there and that was much better.
  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Enchanted777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this reviewResponded 16 November 2017

Dear Guest:

Thank you for taking the time to provide us your feedback about your recent stay at Sea Garden. We are delighted to find out that our staff was welcoming, as this is what we strive for every day.

However, we are sorry to hear about the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality at all our resorts, by providing outstanding locations; even when faced with contingencies as the ones described in your comment. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Our primary goal is to ensure you are able to relax during your much deserved vacation.

Your feedback is always welcomed.

Warm regards,

Sea Garden Mazatlán Managament.

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Reviewed 11 September 2017

Lower the prices by 50% for food and drink, put flat screen TVs in the rooms, and put prices in your grocery store and your hotel will get a 5 star from me.

However, the pool is fantastic with events all day.
There is a kid club too (over 5's), which is great.
A bar, a large entertainment room, one small and one large restaurant.

So all in all a small hotel footprint for amenities but a good use of space.

And finally if you want to swim in the sea, the beach at the hotel has an official sign "No Swimming Allowed", is dangerous and prone to jelly fish!!!

Stayed: September 2017
2  Thank Seamus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Mazatlan, responded to this reviewResponded 14 September 2017

Dear Guest:
We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. We are very happy to learn you enjoyed our pool, restaurants and the entertainment.

Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations, since they work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Additionally, we would like to note that our prices are competitive compared to other resorts’ of similar quality.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer.


Best regards,

Sea Garden Mazatlán Management.

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