I booked an ocean view room with American Express Travel for the Hotel De Cima in Mazatlan, Sinaloa for September 26 and 27th, 2016. Upon arrival, we discovered that the hotel's elevator was broken, and had been broken since May of 2016. My party included my 82 year old mother in law. There was no way she could manage one or more flights of stairs. I called American Express and they said there was nothing they could do. The hotel did give me a $200 peso credit (USD10) towards one breakfast in their coffee shop. Because AmEx Travel couldn't get me a refund we ended up spending two nights in a ground floor room overlooking a staircase.
- Official Description (provided by the hotel):
- Hotel de Cima has an excellent location, over the traditional malecon in front of the ocean, recently renovated, near downtown and the town , near the bus station and the Aquarium. Standard rooms with 2 double beds, color T.V. with cable, telephone & air conditioning. ... more less
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- Also Known As:
- De Cima Hotel