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Playa Suites Acapulco
Ranked #113 of 179 Hotels in Acapulco
Toronto, Canada
1 review
“good value for the money”
3 of 5 bubbles Reviewed 13 January 2011

i have travelled many times to mexico and other places.
for the money this hotel was good value.
the room was clean,large, had an excellent view,there was a fridge,clean towels,air conditioning worked well,there were new elevators,and most of the staff were polite and friendly.
unfortunately the week iwas there, 31 people were decapitated by the drug cartels,had i known how dangerous accapulco was i would have chosen another destination.
its too bad because overall i liked accapulco.
oh and bythe way the mexicans hate north americans, and they can be very very rude!!!!!!!!

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank playmsityforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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315 reviews from our community

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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
chicago, illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 March 2010

The Playa Suites is the cesspool that is Acapulco. I and two friends purchased the all-inclusive package for one week. We nearly went insane by the 4th day and were checked out and on to a different hotel by the 5th day. The food, buffet style, must have been saved daily to be served again the following day. The beach is loaded with peddlers who do not know when to quit, it is impossible to go down and lay out and relax on the beach without being offered massages, jewelry, sombreros, or drugs. Pool towels may be from the early 90's at best, and pool appears to be filthy. If planning on walking outside of the hotel on to the street and into the city, prepare to be aggressively harassed by cabbies and people trying to get you to come to their strip club. The police presence in the area(Gold Zone) is disheartening(Dudes carrying high caliber assault rifles on street to "protect you"). In the end we became trapped in the hotel room. Thankfully we were able to get out of there early.

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank VVVAnonymousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Acapulco hotels

Philadelphia,Pa
Level Contributor
10 reviews
2 of 5 bubbles Reviewed 12 March 2010

The rooms are large but very dated and a lot of things broken,the maid service was just ok i had to ask every day for wash cloths.My stay at playa suites wasn’t pleasant this time I stayed there many times in the past but I will move on . I had to change rooms 4 times before I could get one that was acceptable. The elevator’s in the one building doesn’t work and the other keeps breaking down and on weekends it get very crowded with Mexicans. I had a contract from a travel agency that the day I left they tried to get more money than the balance due they claim the rate went up so they don’t want to honor the contract which still isn’t settled. The security at the hotel doesn’t speak English and harass some of the customers there. Mexico in general isn’t safe there are police all over the place people getting robbed by the waiters and vendors. I think after this experience I will try another location.

  • Stayed January 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acaRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 January 2010

We had a wonderflu room, separate king bed area and a living room which would have been great for kids to bunk in - if we had kids. Many other guests did have kids and that meant the pool and beach were crowded. We were there on a weekend as well. I can see this as a great party place but for us, we are a bit past that stage in life. As to the amenities, food was fine, service good, but in general too crowded for our taste

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WyoMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 14 June 2009

My boyfrined and I were staying in Playa Suites Acapulco for five nights as the start of our 4 weeks long Mexican vacation in December 2008. Overall it was better than expected but it was due to several reasons and not exactly because of the hotel facilities. The hotel is very simple, nothing fancy, the rooms are ok, might need some renovation. There is a smell in the building which reminds me to my old dormitory's room smell, but it is wierd only when you arrive.
Food: The breakfast was not included in the price (92 USD per night for a suite with an ocean view from the 29th of Dec till the 3rd of Jan) but if you pay for it for the whole stay at the reception it is slightly cheaper. The breakfast btw is incredible for an European, they make any kind of eggs you want. We also tried the beach bar for lunch but nothing special, rather simple. There are plenty of restaurants nearby so you can go out for dinner to a different place every night.
Room: We stayed in a 'suite' with an ocean view which was really worth it. We slept with an open window every night and were listening to the sound of the waves, it was really nice. There was a so called kitchen in the suite but there was no equipment at all, only an extremly old fridge. We took this advantage and bought a small cooler box and beer at the small deli accross the street, put it into the fridge and have really cold beer for the day. So we could drink the beer we wanted an saved some money. It was New Year's Eve when we were there and the firework was amazing from our balcony on the 9th floor.
We had wireless internet connection in our room but I am not sure it was the hotel's sign.
There was a safe in the room as well which was very usefull.
The staff did not really speak English, but we could get along.
Acapulco overall: It was a great decision from us to start our trip in Acapulco, because it is something we definitely wanted to see but would have been very disappointed going there after the Caribbeans. It is hudge, old, touristic and kind of retro and was full of Mexicans. Which is a good thing. There were a lots of hawker as well. There were someone who wanted to sell you something in every two minutes. Especially if you go out of the fence of the hotel and stay on the beach.
Overall it was ok, but expect a very simple but clean room with furnitures and style from the 70's and you will not be disappointed. It was ok for us for the first 5 days but if this would have been THE vacation I woud have gone somewhere else.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VickyD_bp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playa Suites Acapulco

Property: Playa Suites Acapulco
Address: Avenida Costera Miguel Aleman No 123, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Acapulco
#12 Luxury Hotel in Acapulco
#29 On the Beach Hotel in Acapulco
Price range (per night): $64 - $167
Hotel Class:4 star — Playa Suites Acapulco 4*
Number of rooms: 502
Official Description (provided by the hotel):
Located in the heart of the Bay of Santa Lucia, one of the most beautiful in the world, located in the Condesa beach also known as El Morro, which has become famous for the diversity of aquatic and recreational activities. On the main Costera Miguel Alemán and part of the area with the most important tourism and port effervescent ... surrounded by the best restaurants, discos ... as well as modern and trendy shopping malls, traditional craft markets, shops, other points of interest and fun for visitors. Just 35 minutes from International Airport ... more   less 
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Also Known As:
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco

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