I booked my room online with orbitz, I didn’t know that they only charge $30 and u have to pay the remainder at the hotel, so when me and my husband got there the bellman immediately came out greeted us and took our bags and held the door open for us, so when we got to the counter we were checking in and I don’t speak much Spanish but my husband does and he said they need to verify my card but what they were doing is getting the remainder of the balance so I didn’t have any money and I didn’t get paid till the next morning and so we explained our situation and she called the manager so we talked with the manager about the misunderstanding of the orbitz website, and they were both very nice, and the manager let us stay in the room we had booked and agreed to pay the remainder balance the next day I gave her my passport card for collateral so as we were taken to our room it was beautiful and the pool was amazingly beautiful huge too! So the next morning I went to pay the remainder of my balance and my stay there was amazing everyone was so nice! I highly recommend this hotel to everyone, the pizza they have is good too, just like a 5 star hotel! I will be back again! Thank you everyone who helped us during our stay!!!
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- Also Known As:
- Lucerna Hotel Ciudad Juarez