We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“best hotel ever!!!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Lucerna Ciudad Juarez
Ranked #7 of 34 Hotels in Ciudad Juarez
Reviewed 1 September 2011

I booked my room online with orbitz, I didn’t know that they only charge $30 and u have to pay the remainder at the hotel, so when me and my husband got there the bellman immediately came out greeted us and took our bags and held the door open for us, so when we got to the counter we were checking in and I don’t speak much Spanish but my husband does and he said they need to verify my card but what they were doing is getting the remainder of the balance so I didn’t have any money and I didn’t get paid till the next morning and so we explained our situation and she called the manager so we talked with the manager about the misunderstanding of the orbitz website, and they were both very nice, and the manager let us stay in the room we had booked and agreed to pay the remainder balance the next day I gave her my passport card for collateral so as we were taken to our room it was beautiful and the pool was amazingly beautiful huge too! So the next morning I went to pay the remainder of my balance and my stay there was amazing everyone was so nice! I highly recommend this hotel to everyone, the pizza they have is good too, just like a 5 star hotel! I will be back again! Thank you everyone who helped us during our stay!!!

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank sduran17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (109)
There are newer reviews for Hotel Lucerna Ciudad Juarez
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

41 - 45 of 109 reviews

Reviewed 1 March 2011

My husband and I went to Ciudad Juarez for immigration purposes only. We went to this hotel because a friend of ours had recommended it to us. It's a really nice hotel we liked that they had a restaurant downstairs, in the mornings they have a breakfast buffet and at night they have a bar you can go and relax and knock back a few drinks...lol. They also have room service if you just feel like staying in your room with your hunny and snuggling up to a good movie...they do have cable so they get a lot of channels and they also have pay per view. FYI before you book your room ask them if they have any specials because they won't tell you unless you ask! If you're going for immigration they provide transportation to and from the U.S. Consulate inquire at the desk. They also provide free internet! =)

  • Stayed: July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank rokera_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2010

I travel a lot and this hotel is just great. It's nothing amazing. The rooms are simply comfortable, the Wifi works. But the staff make it special. They're always welcoming. If you need something, they work it out without groveling for tips.

  • Stayed: July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JasonBeaubien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2009

My husband had business at Consulate. their driver dropped and picked up my husband. Whatver we requested was no problem. Yeah the A/C didn't work one night but we opened the balcony sliding door and got a cool breeze from outside. Inform housekeeping of the situtation and it wastaking care of. The pool area was amazing. Our 6 year son enjoyed the stay.

  • Stayed: August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mjcast86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2008

Very nice hotel. Lovely lobby. The room was above my expectations.
I felt very safe in this hotel. The lobby bar was very nice and we had no problem ordering what we wanted between my poor spanish and the bar tender speaking no english.
We only spent one night there as we had a flight out of Juarez at 5:30AM so we didn't get to have the breakfast. There was coffee in the room so that was fine. We had to stay at the Hilton Garden inn on our return which was AWFUL. I highly recommend this hotel.

  • Stayed: June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
1  Thank saguarosam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ciudad Juarez hotels
0.3 km away
Fiesta Inn Ciudad Juarez
Fiesta Inn Ciudad Juarez
#2 of 34 in Ciudad Juarez
362 reviews
5.8 km away
LQ Hotel by La Quinta Cd Juarez Near US Consulate
6.7 km away
Quality Inn Ciudad Juarez
Quality Inn Ciudad Juarez
#12 of 34 in Ciudad Juarez
82 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
iStay Hotel Ciudad Juarez
iStay Hotel Ciudad Juarez
#1 of 34 in Ciudad Juarez
431 reviews
7.2 km away
Maria Bonita Consulado Americano
Maria Bonita Consulado Americano
#8 of 34 in Ciudad Juarez
84 reviews
1.4 km away
Hotel Colonial
Hotel Colonial
#18 of 34 in Ciudad Juarez
35 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Lucerna Ciudad Juarez? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Lucerna Ciudad Juarez

Address: Paseo Triunfo de la Republica #3976 | Partido Escobedo, Ciudad Juarez 32200, Mexico
Phone Number:
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 34 Hotels in Ciudad Juarez
Price Range: $98 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Ciudad Juarez 4*
Number of rooms: 138
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Evoline ltd, lastminute.com.au, Expedia APAC, Wotif.com, Hotels.com, Hooroo Pty Ltd, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Hotel Lucerna Ciudad Juarez reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lucerna Hotel Ciudad Juarez

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing