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“Terrible Customer Service ”

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Quinta Pacifica Beachfront Villas
Reviewed 12 July 2017 via mobile

This terrible experience started and ended with our group trying to check in. We bookes a room up to 8 people but we were only able to register 4 online. The expedia representative assured us any extra people above 4 can pay extra to stay upon arrival at the main desk. The manager would not compensate and was extremely rude. He ended up kicking our whole group out of his hotel and offered us money back (which we never got). The place seemed lonely, dead, and as long as the customer service is this bad, this place will go out of business. I would never try to stay there again, nor would I refer anyone to stay there.

Stayed: July 2017, travelled with friends
Thank julio Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 18 reviews

Reviewed 5 July 2017 via mobile

Not sure why people have bad reviews.

But here is mine.

Staff was very friendly upon arrival.
A lot of security 24 hours a day. We felt safe.
Cons:
1.It is a little hard to find. You have to turn in where the gas station is then go down till the end you will find a get and then you enter the resort.
2. Bathrooms are a little out dated

Pros: we stayed in the luxury villas
Very pretty and clean.
Beds were so comfy. We loved the view and loved the access to the beach.
Our deposit was returned with in 24 hours. Overall we truly enjoyed our stay. It's Rosarito so you can only expect much. But this place is really nice. We will be staying here again

Stayed: July 2017, travelled with family
Thank Darlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2017 via mobile

Horrible horrible hotel not only are you surprised with a 300 desposit and I forgot a necklace in the closet but it took two days for them to get a call back and they said they didn't found it. I asked the girl if she can go check out the room herself and she said she couldn't go in there besides the cleaning ladies. Pretty much I just felt screwed on my deal.

Stayed: June 2017, travelled with friends
Thank Jessica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 2 May 2017 via mobile

I never do this, but for this one i HAD to take the time and let people know the truth!! Dont ever stay here! Besides the fact that they dont return ur 400 dollar deposit they charge you for EVERYTHING including dirty towels.check in time is until 3pm. The place is lonely, now i know why. Wi-Fi sucks cause you don't even have WiFi.the pool is filthy, the Jacuzzi is cold and dirty!

Stayed: April 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2017

We showed up late, manager kindly came to the office and checked us in within 10 minutes we were in the room. Very nice room on the beach, very private and secure. Dont believe all reviews you read. Do have to know your in rosarito, not beverly hills. Very nice overall, nice beds, right on the beach. Cant beat it for the price.

Room Tip: 2 bedroom is way to go
See more room tips
  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank dave1234567987498419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quinta Pacifica Beachfront Villas

Address: Boulevard Benito Juarez # 26000, Rosarito 22706, Mexico
Region: Mexico > Baja California > Baja California Norte > Rosarito
Hotel Style:
Ranked #9 of 14 Speciality Lodging in Rosarito
Price Range: $170 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quinta Pacifica Beachfront Villas 2.5*
Number of rooms: 23
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