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Reviewed 29 August 2019 via mobile

This place is pure heaven!The kids loved it!My husband and I loved it!The staff is amazing!They took amazing care of us!Especially a wonderful lady named Cha cha Kannika took care of us just like family whenever we visited the Club Lounge! My kids would look forward to seeing her every morning everyday!She is an asset to the resort!And of course it is the best place to stay in!Food Rooms Facilities Staff all five stars!!

Date of stay: June 2019
Trip type: Travelled with family
1  Thank vikashirani
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Executive Assistant Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 29 August 2019

Dear vikashirani,

Warm greetings from Centara Grand Beach Resort & Villas Krabi.

Thank you for taking the time and effort to leave a review on TripAdvisor.
We were thrilled to read your review and thank you for your kind words towards our ladies at the club lounge. They are true stars indeed and I will make sure to share your feedback with them.

Thank you for having stayed with us. We hope to welcome you back to our resort in the future.

With kind regards,

Willem Hagedoorn
Executive Assistant Manager

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Reviewed 28 August 2019

It’s a very good property. The rooms are a bit old and need an upgrade to bring in line with modern standards. The staff is very friendly and accommodating. It was a memorable experience during our stay.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
1  Thank m0hammed1980
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Executive Assistant Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 28 August 2019

Dear m0hammed1980,

Warm greetings from Centara Grand Beach Resort & Villas Krabi.

Thank you for sharing your feedback on TripAdvisor. I'm really pleased to read you mentioned the friendly and accommodating staff members. They are truly our biggest assets and I am pleased that they played their role in ensuring you had a memorable stay.

We hope to have the pleasure of welcoming you back to our resort.

With kind regards,

Willem Hagedoorn
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2019 via mobile

Let me start by saying what a great stay we had. Beautiful resort, ran by lovely staff and a great place to relax. Stayed in Spa Room, with club access. Room was spacious and well appointed. Club facilities were excellent and the staff there was lovely and accommodating. Large lagoon pool, a number of restaurants available too, although not cheap for Thailand. Access however is by boat or a trail up and down a series of steep steps, so if mobility is an issue then this probably isn’t your resort. For me it was lovely, thanks Centara.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank largehound77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Executive Assistant Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 28 August 2019

Dear largehound77,

Warm greetings from Centara Grand Beach Resort & Villas Krabi.

Thank you for taking the time and effort to write a review on TripAdvisor.
We couldn't be more happier to learn you had a great stay with us and we look forward to having the pleasure of welcoming you back to our resort in the future.

Thank you for having stayed with us.

With kind regards,

Willem Hagedoorn
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2019

The key thing for not regards the Centara Grand Beach resort is that it is far from accessible. If you have any mobility issues or small children this could be a problem!
To reach the resort you have 2 choices, speedboat or monkey trail and neither are great. So any trips to Ao Nang or excursions, you need to do one or the other.
The speedboat pier is way out of town and the ride is uncomfortable and sweaty. You then must navigate the floating pier at the hotel, which if there are any waves around is no easy thing. Going back over is the same scenario and you are a sweaty mess. The pier is quite some distance away from Ao Nang centre meaning a taxi is required.Boats are 1 per hour both directions.
The monkey trail is a steep path through a small part of jungle. Steps are uneven and it's quite a workout. It takes around 15 minutes and unless you are a local or an athlete you'll be dripping in sweat by the time you are done. The one thing of benefit to the monkey trail is that you come down in to Ao Nang, just at the end of the beach. If you opt for the monkey trail you need to be fit and wear a lot of mosquito repellent.

Why can't the hotel have longtail boats take you? It would be literally 2 minutes and cost is minimal.

Apart from the accessibility the hotel is great.
Rooms are of the highest quality, beds are very comfortable. Air conditioning is quiet and effective. Complimentary drinking water is available daily.
Wifi across the resort is excellent. Sunloungers are plentiful. The private beach is great. Breakfast is excellent, good range of foods and good quality.
Drinks are a little overpriced but reasonable quality (par for the course in a remote 5 star). The food however is excessively priced. Really expensive in fact. For a 2 person buffet with a bottle of one of the cheapest wines it was about £150. In Ao Nang you'd pay less than half this.So if you have accessibility issues and you plan on staying in the resort, be prepared as it's going to cost you a lot!

Staff were superb and very friendly.
A pity the same could not be said of the hotel guests. A lot of them came from the same part of the world and were ignorant and rude. Not sure if this happens all year round.

Any questions feel free to fire them over!

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
4  Thank Joninho75
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Executive Assistant Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 28 August 2019

Dear Joninho75,

Warm greetings from Centara Grand Beach Resort & Villas Krabi.

Thank you for sharing your experience on TripAdvisor.
Your constructive feedback is well received.
For guest's comfort and safety the hotel offers a complimentary hourly speedboat shuttle which brings guests to the nearest pier, Nopparathara Pier. Long-tail boats can be an excellent solution at times, but weather conditions and limitations in terms of comfort and capacity make us opt for speedboats instead.

Thank you once again for having stayed with us. We hope to have the opportunity to welcome you back to our resort in the future.

With kind regards,

Willem Hagedoorn
Executive Assistant Manager

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Reviewed 27 August 2019

Great Hotel and very friendly staff.
The restaurants are a bit expensive but the food is very good. For those who want, Krabi city is 15 min walk from the Monkey Trail or by speed boat (it's free but you have to book it).
The breakfast is just amazing.
The rooms are very spacious and clean.
The swimming pool and beach very pleasant.
For those who will stay most of the time in the hotel, the "money deal" is a very good option.
Themed dinners are very good.
Thanks for the wonderful experience!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Raquel A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, Executive Assistant Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 28 August 2019

Dear Raquel A,

Warm greetings from Centara Grand Beach Resort & Villas Krabi.

It was wonderful to learn of your experience and I thank you for taking the time to share this on TripAdvisor.

I will make sure to share your comments with the team as it is a great motivation for them to continue doing a great job.

We hope to welcome you back to our resort in the future.

With kind regards,

Willem Hagedoorn
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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