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Reviews (4,321)
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All reviewsmonkey trailon the rockslotus courtshuttle boatfloating jettythai restaurantthe club loungeprivate beachspa deluxe roomocean facingfree boatboat serviceonly accessible by boatlow tidejacuzzi on the balconybaht bonanzawooden steps
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Reviewed 5 April 2018 via mobile

We arrived here at the resort last Saturday 31st March after a long 12.5 hour flight, mini bus 2.5 hours then water taxi 8 mins transfer to the hotel. We could not check in until 3pm as the rooms were not ready and we arrived around midday so it was a long wait. We are B&B but we had nothing offered to us complimentary as we had a long wait to get into our rooms. It woukd have been a nice gesture to receive a drink and snacks upon arrival. We have found it very expensive here in the resort for food and drinks in the bars and the three restaurants on offer. On every bill there is service charge which is fine if you get good service but i was informed today that this is a law abiding charge and not discretionary at all. We have not received the greatest of service throughout our stay which is such a shame as we are here to start our celebrating of my partners big birthday on Monday coming. The rooms are nice and we received a free upgrade to a spa room but I wouldn't say the housekeeping is that great. We have a lovely big hot tub on our balcony but it's very dirty so we won't be using it and why should we ask for it to be cleaned. I did manage to speak to the Food and Beverage Director today to give him our opinions due to the food, service and uncleaned tables around the pool bar areas his reply was "we are having staffing issues" well that's not our problem and we and our friends have paid a lot of money to come here for a week and to hear that is not great if you know it's going to be busy then you need to make sure you have the correct amount of staff to run a tight ship and keep the guests happy. We sat at the pool bar for good few hours and even after making the complaint about the state of the tables and beach they still did not clear some of it up even after we left. The Director did give us drinks on the house but it does not make it any better. A few pictures of the dirty left over food and drinks that were not cleared up for hours. This resort could be nicer if cleaned up and the service was better. We are pretty disappointed ☹☹ let's hope our next resort is better.

Stayed: April 2018, travelled with friends
2  Thank smithy197105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTLP, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 9 April 2018

Dear smitthy197105,
Thanks for your comments. I am delighted to read many positive experiences but I am sorry to read the negative ones too. I am sorry to read of the staffing issue comments from the Director of Food and Beverage and of course you are right it is not your issue. Fortunately we have over 400 staff here so there is always someone available to call upon. We will continue to improve our short comings and with constructive feedback, this will help.
Thank you Darren

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Reviewed 4 April 2018

Thoroughly enjoyed our stay in this wonderful location. The resort is well catered for with two pools and a nice beach offering a range of water sports. The rooms are comfortable, albeit a little dated. They could do with some updating, however the view and location makes up for this. Lots of stairs at this resort, so if mobility is an issue this may not be the place for you. The fact that the resort is located in it's own cove is lovely, but having to rely on a ferry at specific times to get to Ao Nang for dinner or massages etc. is difficult at times. It's a bit of a different type of holdiay because your day needs to be planned around ferry schedules. There are lots of pool/lounge chairs available with some nice shady, quiet areas to relax in. The food at the On the Rocks Cafe and pool bar was rather expensive and limited, but ok. We liked the resort and would recommend it but as mentioned, it is isolated, hence the food and drink is expensive to the captive audience.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank Tonic1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Executive Secretary at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 9 April 2018

Dear Tonic1007,
Thank you for taking the time to provide feedback from your recent stay. I'm delighted to read you enjoyed your holiday and highlighted so many aspects. Hopefully we can welcome you back again in the not too distant future! Safe Travels Bunggi and the Centara team

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Reviewed 4 April 2018

Centara Grand Beach Resort & Villas Krabi is one of the best hotels I have stayed in! This is the place to go if you want to relax as the hotel has it's own private beach, so you don't get all the noise from the boats. It's beautiful, the restaurants are amazing and the staff is very friendly and helpful. I highly reccomend joining the club at the hotel for snacks and drinks through the day. The club staff is wonderful; especially Cha, Ca, Modang, Mika and Jack will take great care of you.
At the Lotus restaurant Tuta, Jub and Gift will make sure you have everything you need. I always come back to this hotel beacuse they take great care of their guests, the scenery is beautiful and the rooms are great! It's just paradise!:) I highly recommend it!

  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank OdaJorgensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Executive Secretary at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 9 April 2018

Dear OdaJorgensen
Greetings ,
Thanks for staying at Centara Grand Beach Resort & Villas Krabi. I'm delighted you enjoyed your holiday and look forward to welcoming you back in the near future.
Kind Regards Bunggi and the Centara team

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Reviewed 3 April 2018

I can honestly say that I have never stayed anywhere with such beautiful views, amazing accommodation and such friendly and welcoming staff that can't do enough for you. I would 100% recommend this resort to everybody. It was a second trip here. Our first trip we got engaged and this trip was our honeymoon and we will be coming back again. Thank you for an amazing stay!!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank andystephenwhite1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Executive Secretary at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 4 April 2018

Dear Andystephenwhite1984,
Thank you for taking the time to provide feedback from your recent stay. I'm delighted to read you enjoyed your holiday and highlighted so many aspects. Hopefully we can welcome you back again in the not too distant future! Safe Travels Bunggi and the Centara team

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Reviewed 1 April 2018

This was a great resort to stay. Perfect service and sweet staff. The food in the different restaurants on the resort were perfect. We loved our stay, well the weather was less for decemmber but no one can change that. The one of the staff members were so sweet and willing to help us.

Room Tip: all rooms are fine
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Executive Secretary at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 4 April 2018

Dear Michael R ,
Thank you for taking the time to provide feedback from your recent stay. I'm delighted to read you enjoyed your holiday and highlighted so many aspects. Hopefully we can welcome you back again in the not too distant future! Safe Travels
Bunggi and the Centara team

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