There were mixed reviews for this hotel when we booked but we were more than pleased with it for our 12 day stay in November/ December. Our 2nd floor room with pool view was perfect position, the room a very good size. A free bottle of water each day with tea and coffee in the room, as well as a well stocked fridge/mini bar and the availability of slippers and a hotel towel for the poolside every day all make for a good experience. Previous reviewers commented regarding poor breakfasts, well there is more than enough to choose from at the buffet. Have your eggs cooked while you wait, any way you like them, cook your own bacon while that is happening, and toast, along with the fresh fruit/ cereals/ breads/ and more traditional thai breakfast foods and salads did not lead me to find any complaints........ok the bacon isn't English bacon and the fruit juice wasn't our cup of tea but we were in another country! ....There has also been negative comments in the past regarding the staff but we found no fault...(except the pool bar music was not our cup of tea- take your own cd's and see if they will play them for you!)......the staff were all very pleasant, willing to help and able to speak and understand enough English. What made this hotel though was the location. Perfectly placed just back from one of the main roads of other bars and restaurants and shops, so ideal to stroll out in the evening to eat/ drink but with no problems about noise, or in the daytime to get to the long tail boat pier, or beaches. A great friendly (small chain of family run hotels I believe), well recommended. Didn't eat at the hotel in the evening....too many other places to wander to... My only problem was about the hard bed mattress as mentioned by some others.......however my two sisters didn't find this to be an issue...............