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All reviews ao nang beach underground parking family residence clean modern hotel rock mountain mountain view lounge beds business hotel operations manager a pool view room original booking hotel shuttle only setback nice facilities would highly recommend this hotel breakfast selection is road leading
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Reviewed 8 February 2018

We had a 4th floor pool view room. It was a small room, but well designed. Everything new, worked well and was spotless. Despite the small sized room, the design allowed for a place to put the suitcases in the wardrobe. The air-conditioning was quiet.

The bed was a decent size and very comfortable. There was a safe, mini bar with fridge and some tea and coffee making facilities. No milk though. Two free bottles of water were provided daily.

For the size of the hotel, the pool and pool area is small. When we went to the pool in the afternoons there were rarely two sun loungers available which had some shade. I counted about 25 pairs of sun loungers and 10 round day beds with canopies.

The restaurant is good, but you pay a premium. We were very disappointed with some garlic bread we brought. It was overcooked and dry and did not have much garlic or butter on it at all. Unfortunately, we were very hungry when we ordered it and had both eaten half before we thought to complain, so we finished it. We did tell the staff afterwards, who said they would relay our feedback to the chef. The following day, we were in the restaurant again and observed another couple with garlic bread, who were requesting more butter from the kitchen. We could see that it was overcooked and dry and did not have much garlic or butter on it – like ours the previous day! So much for our providing feedback the previous day…

At breakfast, there was no regular tea included, only Earl Grey.

The hotel is located a good 10+ minute walk to the beach. There is a mini bus you can book up to an hour before you depart for free trips to or from the beach or town.

Overall, I would not rush to stay here again and can’t understand why the review ratings are so high for this hotel.

  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Bentun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 11 February 2018

Dear Bentun,

Thank you for taken your time sharing you feedback following to your staying with us recently.

Despite we all pleased to know that you have enjoyed our product and services overall. But at the same time, I do apologize for the garlic bread we offered you during the stay which seem to be letting you down. Your constructive comments definitely taken on board, we always consider these as our tool of improvement.

Once again, thank you for being with us this time and for this review of course.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

It's my first review because we really enjoyed our stay. One of the great hotel in Krabi. Good room with contemporary design and bunk bed for my children and they simply love it.

One of the highlight is the great service provided by Mr Wat and the team in making our holiday an amazing one.

Though it is bit far frm the beach but the transfer provided by the hotel make it fuss free.

Totally worth it!

Room Tip: Family suite is great.
Stayed: February 2018, travelled with family
Review collected in partnership with this hotel
Thank Ong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 11 February 2018

Dear Ong L,

Thank you very much for taken your time sharing your feedback from staying with us.

We all pleased to know that you were pretty much appreciated our hotel. Even more special to me knowing that this is your very first review!

Your special mentioning to Wat, my Assistant Manager, was personally passed on and he was so thrilled to hear. This kind of recognition is very important and will definitely encourage the team.

Once again thank you for choosing us this time and if Krabi is your destination, we do hope to welcome you again.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

1. clean modern hotel, excellent staff - polite and always smiling, rooms spacy with great view and balcony. Big swimming pool. Breakfeast is excellent - so many choices of food and drinks. free shuttle to/from the beach, but everything is walking distance 2. CZ - hotel je opravdu krásný - čistý a personál je vstřícný a vždy usměvavý. Pokoje prostorné s krásným výhledem. Zdarma každý den voda na pokoji i s konvicí , kávou a čajem. Bazén veliký s výhledem na hory. Nejlepší je snídaně - opravdu velký výběr všeho. Jeden den byl i kuřecí řízek:). Zdarma několikrát denně odvoz na pláž nebo zpět - nutno rezervovat u recepce. Všude se dá ale pěšky.

  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank mholcova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 11 February 2018

Dear mholcova,

Thank you for a nice feedback sharing here after staying with us recently.

It was a pleasure going through the review and found out that you have pretty much enjoyed our product and services. Thank you for being with us this time and we look forward to welcoming you back again in the near future.

Sincerely yours,

Ball
General Manager

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Reviewed 8 February 2018 via mobile

We’re staying at this hotel for four nights. We arrived yesterday by plane and it was really easy to catch a transfer bus to the hotel. It costed 150 baths per person one way and took ca. 35 minutes to reach the hotel.
Check-in went really smoothly.
We’re staying in a room facing the pool and the mountains, really really nice.
Pool is amazing with loads of sunlounges and chairs both around and inside (!!!) the pool.
Breakfast was really nice with many different choices and meals to be prepared on the spot.
Yesterday evening we decided to walk down to Ao Nang beach, which was a 20 minutes pleasant walk with many restaurants and massage places available on both sides of the street.
When reaching the beach we watched a spectacular sunset.
There you can find loads of restaurants as well and the atmosphere is really cozy.
The bed is really comfortable and the bathroom to die for. Air con is ducted this meaning very quiet and efficient.
Last night the hotel had bbq night which I highly recommend (399 baths).
We are here as a couple but there are also families with small children so I guess this hotel is good for anyone.
We will certainly be back!

Stayed: February 2018, travelled as a couple
1  Thank Giulia73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 11 February 2018

Dear Giulia73,

Thank you very much for staying with us recently and of course, for an excellent review leaving here.

It was a real pleasure to hear that you were pretty much enjoyed your staying with us. You were so right that we have mixed clients either couples or families. And located a bit further can be found as positive as we are not in the middle of nowhere while offer calmer and more privacy from the main area. Yet, still in walking distance or free daily shuttle bus also provided to compensate this.

Thank you for being with us this time and as you have mentioned, we all look forward to your re-visit in the near future.

Sincerely yours,

Ball
General Manager

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Reviewed 8 February 2018

We stayed here with our 17 month old daughter who enjoyed her trip to Thailand.
The room was excellent facing the pool and the cliffs.
It was not the largest of rooms but big enough for cot and a very comfy bed and wardrobe etc and excellent air con!
The cleaning was done to high standard every day with fresh towels.
The buffet breakfast was excellent.
We used the hotel tour desk to book tours and visited Ko Phi Phi and Hong Island by speed boat at a fair price. We also visited Railay Beach on a long tail boat which was fab.
The hotel offers a free shuttle bus into Ao Nang Beach which takes 10 mins.
(Approx a 30 min walk away)
The whole hotel was spotless and the pool was very good(not as big as in the pictures) with sun loungers and complimentary pool towels.
An excellent standard of hotel for an affordable price.
Thank you very much once again to all the hotel staff for making our stay so good and for being so kind to our daughter.

Room Tip: Pool view rooms are great.
Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
Thank smini27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalermrat K, General Manager at Centra by Centara Phu Pano Resort Krabi, responded to this reviewResponded 11 February 2018

Dear smini27,

Thank you very much for leaving a nice review following to your 9 nights staying with us recently.

We all pleased to know that you were enjoying your visit pretty much. It even more special to me hearing your compliment on our staffs, this kind of recognition is really important to encourage the team.

Arranging excursions with our tour desk is also another thing that I am pleased to hear. Knowing that we use third party but as they have been with us so we have to make sure that they keep their standard up to our expectations. It is true that the prices maybe a bit more expensive than local counters or kiosks but we do offer flexibility and we can also offer recovery efforts when and where required.

Sincerely yours,

Ball
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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