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“Never go here again”
Review of The Lymm Hotel

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The Lymm Hotel
Ranked #1 of 3 Hotels in Lymm
GreenLeadersBronze level
Reviewed 16 August 2017

The service was terrible;
Our "buffet" in the evening consisted of a choice of 2 dishes, one of which had run out! We were served by a surly waitress who put a dollop of over cooked rice and a dollop of insipid, watery chilli on our plates. Dessert was a piece of factory made chocolate cake. At breakfast we were told to wait in the bar as there were not enough tables. We asked for tea 4 times and it took 25 minutes to come. The toast was cold and burnt, the fried eggs were cold and hard. The dirty plates were not taken away.
In the bathroom our dirty towels and bath mat were not replaced. Bedroom windows were filthy.
The manageress was not available but I was told she would telephone me at home....she did not.

Room Tip: Go elsewhere
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  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank PamBo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela_Harthen, General Manager at The Lymm Hotel, responded to this reviewResponded 18 August 2017

Good Afternoon,

Firstly, I must apologise if you felt that the hotel did not meet expectation, perhaps you could give me a call at the hotel so we may discuss what happened in detail.

Kind Regards
Angela Harthen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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32 - 36 of 892 reviews

Reviewed 15 August 2017 via mobile

Stayed here whilst attending a wedding at the Hotel and had a great time. The staff were so attentive and helpful even when it was busy. The room had everything I needed and was so clean. I will definitely be coming back for a little night away. Thanks to all the team at the Lymm Hotel!

Stayed: August 2017, travelled with friends
Thank JacKie-Chan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela_Harthen, General Manager at The Lymm Hotel, responded to this reviewResponded 16 August 2017

Good Morning,

On behalf of all the team here at the Lymm Hotel I wanted to thank you for your kind review.

It is always nice to hear that the staff were attentive and helpful and that they helped to make your stay memorable.

We look forward to welcoming you back to the hotel in the near future.

Kind Regards
Angela Harthen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

My husband & I attended a wedding here over the weekend and i must say The Lymm Hotel is amazing. The staff are friendly and cannot do enough for you. What a fantastic wedding venue - we hope to visit the Lymm Hotel again soon

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela_Harthen, General Manager at The Lymm Hotel, responded to this reviewResponded 16 August 2017

Dear Jenny,

On behalf of the team here at the Lymm Hotel I wanted to thank you for your review.

Firstly, we are pleased to hear that both you and your husband enjoyed your stay with us, it was a pleasure to have all of you stay.

I am also pleased to hear that our team were friendly and that they went above and beyond to make you stay memorable.

We very much look forward to you returning to us in the near future.

Kind Regards
Angela Harthen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Stayed two nights Hotel in need of a urgent upgrade in the bedrooms our room was hot with no air conditioning or a fan walls were dirty need a paint bathroom was clean but dated the entrance to our room on ground floor next to the Restraunt smelt of Cat urine for what we paid not good value for money , nice breakfast and friendly staff but the Statham Lodge is my choice for our next stay

Stayed: August 2017, travelled with friends
Thank lozzie0531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela_Harthen, General Manager at The Lymm Hotel, responded to this reviewResponded 11 August 2017

Good Afternoon,

Firstly, thank you for taking the time to review the Lymm Hotel.

It was nice to hear that the staff were friendly and that breakfast was good.

However, I was sorry to note that there were issues with your stay.

If you would like to contact me please do so directly at the hotel and I would be happy to speak with you.

Kind Regards
Angela Harthen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Ok so room 108 is supposed to be a nicer room set up in the main building. Attached to this review are images of the bathroom. Not clean, grime and mould everywhere. Is this supposed to be a clean room? Management need to address this. How and who qualify checks the room???

The room itself had an ultra soft bed which wasn't comfortable. The pillows were worse. Tv signal was weak so it ruined the picture quality.

The floor in the room was uneven so it felt strange walking in the room. Amenities in room were poor.

The room is by the stairwell so all you hear is people walking all night with creaking floorboards.

So overall a poor stat and not recommended in my view hence the 1 star.

Stayed: August 2017, travelled on business
Thank dubai20101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela_Harthen, General Manager at The Lymm Hotel, responded to this reviewResponded 11 August 2017

Good Afternoon,

Thank you for your review of the Lymm Hotel, I am sorry that your stay was not as it should have been.

We are currently undertaking a refreshing of the bedrooms and facilities however, if you would like to contact me directly at the hotel I would be happy to speak with you.

Kind Regards
Angela Harthen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lymm Hotel

Address: 15 Whitbarrow Road | Warrington, Lymm WA13 9AQ, England
Region: United Kingdom > England > Cheshire > Lymm
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 3 Hotels in Lymm
Price Range: $94 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Lymm Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
The Lymm Hotel is ideal for the business traveller, offering quick and easy access to the whole of the North West. Situated just minutes from the M6 and M56 motorways, both Manchester and Liverpool are within easy reach of this hotel. Whether travelling for business or pleasure, guests can take advantage of free, unlimited WiFi powered by The Cloud throughout the hotel. Dining at The Lymm Hotel is a delicious experience. Our Bridgewater Restaurant serves sumptuous dishes prepared by highly trained chefs using only the finest local ingredients. The Steak and Gill Lounge offers a more relaxed and informal setting where guests can enjoy a perfectly cooked steak in the evening and light meals throughout the day, great for catching up with friends or a quick business lunch. With so much to see and do in the local area, be sure to take time to visit Tatton Park and Arley Hall & Gardens which are both within easy reach of the hotel, as are the many attractions of Manchester, Liverpool and Chester. ... more   less 
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Also Known As:
Lymm Hotel Warrington
The Lymm Hotel England

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