This was a 4 day break organised through Just Go Holidays in conjunction with the National Trust. It is advertised in the Just Go brochure as offering "elegant en suite rooms"!! Ho! Ho! someone
from Just Go holidays obviously has very little idea of what a guest expects in accommodation standards. En suite they may be (just) but elegant they are NOT.
I will try and be a bit more definitive regarding my experience at the Hotel so that anyone who reads this will know what to expect.
Arrival and check in was swift and efficient. We were a coach party of 12 and we were all
accommodated in the Annex building. We walked into our room to be greeted with a dark and depressing atmosphere. The view out of the only window looked onto a brick wall topped by a large grassy bank. The furniture was of a very dark wood which would have been in keeping in the early 70's. It was also very cold. I requested reception for a room change which they sorted out immediately without any fuss - fine. Our freshly allocated room (ground floor) was a little better , the furniture being in a lighter finish but again 1970's MFI special! The view out of the window was a little better (it looked out on to the car park) but unfortunately the window could not be locked as the window catch was missing!! Anyone could have entered my room through this window. Now on to the star feature the "elegant en suite". Oh dear oh dear - toilet roll holder hanging off the wall, toilet seat chipped and dirty, sealant around the bath must have been applied by some 'odd job bod' who wanted to earn a couple of quid on the side. Every single wall panel had holes where obviously something had been fitted in years gone by and had either dropped off or had been removed - in fact a defunct wall bracket over the bath (complete with the usual mould) stared at you every time you entered the room! The overall decor was tired and depressing and was in desperate need of a refurb. Everything was brown and the bathroom suite was 'avocado green' (1970's!) On the plus side the bed was very comfortable although I declined to look underneath to see what hidden treasures were there. The room was not of a clean standard that you would expect in todays leisure industry and it was obvous that it only received a cursory make up on a daily basis.
The dining room was adequate as was the service but it was obvious that certain items like butter, toast coffee was 'on ration' as we constantly had to request the staff for further supplies.
The food was very good and tasty and this was the saving grace for this hotel, however we constantly had to request for basic items (soup spoons, tea spoons milk etc etc). Instead of the waiting staff hanging round the door to the kitchen they should have ensured that we were looked after correctly.
The bar area was adequate but on two of the nights that we were there wedding parties were being held and they took over the bar area. There was no room for any of our party to sit and have a drink. Once you had your meal the only thing you could do was retire to your 'elegant en-suite room'!
I raised these points with the manager 'Philip' and all he could say was well we are only a three star hotel!! Come on Philip, we are talking basics here please don't try and 'fob us off' and insult our intelligence with such remarks. Please don your managers hat and lead and direct your staff in a more positive way and talk to your group directors and have some financial investment in updating your tired and worn out hotel. In this competitive market there are plenty of 3 star hotels around and even B&B's that would leave your accommodation in the dark. After all we are talking McDonalds Group here and not some cheap back street hotel.
- Official Description (provided by the hotel):
- The Lymm Hotel is ideal for the business traveller, offering quick and easy access to the whole of the North West. Situated just minutes from the M6 and M56 motorways, both Manchester and Liverpool are within easy reach of this hotel. Whether travelling for business or pleasure, guests can take advantage of free, unlimited WiFi powered by The Cloud throughout the hotel. Dining at The Lymm Hotel is a delicious experience. Our Bridgewater Restaurant serves sumptuous dishes prepared by highly trained chefs using only the finest local ingredients. The Steak and Gill Lounge offers a more relaxed and informal setting where guests can enjoy a perfectly cooked steak in the evening and light meals throughout the day, great for catching up with friends or a quick business lunch. With so much to see and do in the local area, be sure to take time to visit Tatton Park and Arley Hall & Gardens which are both within easy reach of the hotel, as are the many attractions of Manchester, Liverpool and Chester. ... more less
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- Also Known As:
- Lymm Hotel Warrington
- The Lymm Hotel England