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All reviews front desk upgraded to a suite pool and hot tub quiet hotel fitness center enjoyed my stay continental breakfast coffee maker walmart pillows inns couch
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Reviewed 5 November 2017

Wouldn't refund my hotel reservation ahead of time and they have terrible customer service. Katie Dibagio (general manager) and Jack (front desk) were both exceptionally unprofessional. I would stay at any other hotel in the area. Also apparently they have been short staffed. Today their general manager was doing the laundry because multiple employees didn't show up to work.

  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawn M, Corporate Director of Revenue Management at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, responded to this reviewResponded 7 November 2017

Thank you for your feedback. Please know that we offer an array of rates from the deeply discounted advance purchase non cancellable to the higher cost best flexible rate that allows you to cancel. Please have a great rest of your day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

Nice large suite room with separate TV room with couch (which I never used). Overall it is straight forward Holiday Inn - decent clean room, same breakfast items as all the others. Interactions with the staff was pleasant.

  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank SG171A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

We stay at this particular hotel on a regular basis. Typically our check in process is quick and friendly, however this stay was quite different. Sal, the evening desk attendant, was rude and confrontational. He was unclear on state & government discounts, and was not open to conversation or clarification. He was condescending and less than accommodating.

The continental breakfast was much different than our usual experience. There was no coffee or hot food available and the staff did not appear to be concerned about getting more food out. After waiting for a length of time, my family left and drove through a fast food restaurant.

In light of our recent experience I am considering other lodging options in the area for future travel.

Stayed: September 2017, travelled with family
Thank mmichelleb2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, responded to this reviewResponded 13 October 2017

Hi mmichelleb2016,

Thanks for leaving a review, we're always glad to host your stays. Although it's good to see your 3-star rating, it's sad to learn that this time, how your concerns were handled by our night attendant and the breakfast service fell below your usual expectations. This is not the impression we'd like to leave our guests and be assured that this will be reviewed with the team to ensure that the services we offer are on par.

I appreciate you letting us know about your experience. Despite what transpired, I hope you find your way back to us for a chance to make your next stay much better than the previous.

Kindest Regards,

Jillian I
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

This is a nice clean and restful hotel. We went there in the end of august beginning of September. We were greeted by a very nice lady who already knew our request for the top floor. she happily gave us a room on the top floor which was clean and neat. We enjoyed our stay we will be back

  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

We stay in many hotels with two boys playing soccer. We have stayed at other Holiday Inns in the past, but I am thoroughly impressed with this particular site. Our room was fantastic! The pool and hot tub were great to relax, and The staff were very helpful and accommodating! We will definitely be back to this hotel in the future!

Stayed: September 2017, travelled with family
Thank secmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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