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Reviews (226)
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Reviewed 25 October 2015

When you arrive at the Santika Premiere hotel you are warmly greeted with a smile.
Checking into the hotel was a bit slow, but the staff was very friendly.
The morning breakfast buffet offers a selection of traditional Indonesian foods and European and Western selection also..

Avoid the 6th floor. It is very noisy. Children running up and down the halls at night and the sound insulation is poor. When there are events in the hotel (e.g. wedding or party) you can hear the music or the speakers in this room.

Whilst the lighting in the room is nice, the lighting in the bathroom is poor. The ceiling light is behind you, so when you are standing at the sink/basin, it is hard to see your reflection in the mirror which makes shaving or putting on makeup difficult.
As i write this review, i can hear the music. (not conducive when you have work to do)

I asked to be moved to a room with better lighting but was refused. So don't stay in room 618

Room Tip: Avoid the 6th floor (618)
  • Stayed: October 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariestra_Prasetio, General Manager at Santika Premiere Bintaro, responded to this reviewResponded 26 October 2015

Dear Mr. Michael K from Manila,

Warmest Greeting From Hotel Santika Premiere Bintaro

Thank you so much for taking the time and providing us with your feedback.
I am happy about your kind words regarding our quality of breakfast menu and the friendliness of our staff. I would like to apologize for the inconvenience experience about the guest room during your stay with us .
Nonetheless, I have taken note of your suggestions for improvement regarding our lighting in the bathroom.
Please accept our best thanks for your feedback and we assure you, we are following up your concern, and looking forward to your next stay and send you best regards from Bintaro.


Ariestra Prasetio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2015 via mobile

Visiting end of September for a family wedding stay and stay in room num 623/823, the hotel is quite new however the management and team has to work hard into small maintenance and defect in the room. The corridors in both 6th and 8th floors were mouldy, the door stoppers in 823 were not working properly, tea cups in both rooms were visibly dirty. We request for a non smoking room however non smoking room with a strong cigarettes odors were given. Its a not property or hotel fault but absolutely the people who run this property has to work hard and need to do walktrhough in property to make sure that everything in orders. Now they are survive because on few good hotel in that area, but if they fail fulfilling the maintenance and keep the cleanliness substandard than we won't come back or recommen this hotel.

Stayed: September 2015, travelled with family
Thank imanrachman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariestra_Prasetio, General Manager at Santika Premiere Bintaro, responded to this reviewResponded 21 October 2015

Dear Mr.imanrachman from Bali,

Warmest Greeting From Hotel Santika Premiere Bintaro

Thank you so much for taking the time and providing us with your feedback.
I would like to apologize for the inconvenience with facility and services. This condition is not the usual standard to be expected in our hotel and every guest comments will be our guide to provide better service in the near future. I would be very happy if we could have another chance for you to feel the better stay with us.

We are looking forward to your next stay and send you best regards from Bintaro.

Ariestra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2015

I got a very good bargain from Traveloka for staycation in earlier October. With that price, i got a very comfy room with air conditioner worked very well eventho I didn't get my request: room with pool view. Check in process was quite fast, less than 10 minutes. I got complimentary wifi, working well too. Breakfast quality was beyond my expectation: the best one i've ever had! They served various menu; Indonesian, japanese, and western cuisines for breakfast. The swimming pool is located at the 6th floor and it's swim-able, they also had fitness center.
The hotel location is easy to find, located at the main street in Bintaro but you can't access kind of convenient store here. I couldn't find any.
The bad thing was their TV quality, they provided a cable tv but the picture quality was so low. I didn't enjoy it.

Stayed: October 2015
Thank Edwina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariestra_Prasetio, General Manager at Santika Premiere Bintaro, responded to this reviewResponded 16 October 2015

Dear Mrs. Edwina,

We are happy to read that you enjoyed your stay with us, especially the breakfast that delighted you so much.

I am sorry to read that you have the inconvenience experience with our Cable TV. I take this comment seriously and will consider a better solution for the future.

We are looking forward to your next stay and send you best regards from Bintaro.


Ariestra
General Manager

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Reviewed 13 October 2015 via mobile

This hotel opened about 2 years ago (at least that what's bellboy said). Breakfast is awesome, with large spaces, tables and chair. However they don't put food and beverages based on type such as traditional or modern, western or eastern what so ever. I am using rate from University nearby, its about 1.1M rupiah but when I search on TripAdvisor I see its about 500k rupiah. Well at least government will pay it huh....

Stayed: October 2015, travelled on business
Thank anomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariestra_Prasetio, General Manager at Santika Premiere Bintaro, responded to this reviewResponded 15 October 2015

Dear Mr. Putu Anom M,

Warmest Greeting from Hotel Santika Premiere Bintaro

Thank You for sharing your experience until stayed . We are delighted that you enjoyed your overall experience as well as the convenience of our facility and the served dish from our food & beverages.

Please accept our sincere apologies for the inconvenience during your stay. Regarding Mr.Putu said about our different room rate, we will be check and maintenance online travel room rate again.

Please do not hesitate to give us advice for increase our quality of service and We hope you could give us another opportunity to better serve your colleague in the future.


Best Regards,
Ariestra Prasetio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2015

Stayed here in May 2015. If you are planning your activities around Bintaro (or South Jakarta), this hotel is recommended for two reasons: value for money and location. The hotel is between three large hypermarkets (Giant, Carrefour and Lotte) and 5 minutes walk to the local market (where you can find nice Indonesian food). The breakfast is also very decent with lots of options (particularly traditional Indonesian food). The only downside is the bathroom and the occasional noise (lots of family with kids stayed there).

  • Stayed: May 2015, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Larry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braddy_A_Tamba, General Manager at Santika Premiere Bintaro, responded to this reviewResponded 12 October 2015

Dear Mr. LarryFisher1975 from Jakarta

Warmest Greeting from Hotel Santika Premiere Bintaro

First of all, Thank you for sharing your experience until stayed. We are delighted that you enjoyed your overall experience as well as the convenience of our hospitality and the served dish from our food & beverages.

Please accept our sincere apologies for the inconvenience during your stay. We are always eager to hear inputs such as yours, as it will help us to improve our services especially in the areas guest room.

Please do not hesitate to give us advice for increase our quality of service and We hope you could give us another opportunity to better serve your colleague in the future.


Best Regards,
Braddy Attaka Tamba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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