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“Hen weekend”
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Very good
120 reviews
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Holiday Rental House -
9 Bedrooms, 4 Bathrooms, Sleeps 22
Glendaruel, Cowal Peninsula, Argyll and Bute, Scotland

Reviews from our community

Very good - based on 120 reviews
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Reviews from our community

Date | Rating
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English first
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English first
Jade O
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Never Again - Horrible Staff”
Reviewed 2 June 2017 for a stay in January 2017
people found this review helpful

When we arrived there was nobody there to greet us, and with poor phone signal it was almost impossible to contact the owner to establish where we should go and how to gain access to the property. We found the front door to the property unlocked which was shocking since NOBODY was there - totally unsafe. The property itself was a great size for our group, and the hot tub was a much loved feature although we had trouble working it at times. However, the windows had black mould around them, which alarmed us but we only noticed this as we were cleaning the house ourselves before leaving. We had to wash most of the cutlery and kitchen utensils before using them as some still had bit of food stuck to them. The worst area was the indoor ‘heated’ pool, which had broken tiles and black mould around the edges of the pool - clearly in an unkempt condition. It was freezing cold when we used it (for a total of 40 minutes on the last day of our 2 night stay) so we quickly returned to the house and didn't get our money's worth out of it. The communication was okay until we left. Then we were accused of causing the damage we noticed to the tiles. The owner refused to accept any evidence we produced (we took videos when we used the pool and you can see the poor condition of the pool clearly, even black mould) and was very rude calling us ‘drunken species of fool’ and ‘compulsive liars’ among patronising us saying we should decide who caused the damage and say we are sorry. The owner wanted at least six people from our party to declare they caused the damage and he would in turn give back a fraction of the deposit. This offer was totally ridiculous and disrespectful. The area of damage in question was the small shower area, the ground had sunk slightly and the tiles had shifted due to this. We have had independent experts evaluate this area of damage and they all concluded that this was a maintenance issue (the water from the showers sunk through the cracked grout around the tiles and over time with people walking and standing caused the ground to sink) and furthermore the pool should not have been let out to us due to massive health and safety concerns. Regardless of this, the owner dismissed our many reports as ‘fictional’ and continued to patronise us, calling us liars once more. We were all left totally depressed and stressed by the messages we received from the owner. If I - a 21 year old student - can remain calm and professional when discussing these issues, then surely a business owner can do the same. It got to the point where I was dreading receiving a reply (which were often weeks apart, now he had our money he wasn't so interested in us) and would get so upset reading the abuse he would respond with. I can at least hold my head high and say i never stooped to his level and remained professional and polite. He shouted and called another member of my party horrible names when we tried to contact him by phone when he stopped responding to my emails. It has been a completely horrible experience for me, and it was my 21st birthday we went away for. And I am totally shocked and disgusted by the way this man speaks to me. He is convinced we caused this damage only because two of his employees claim to have HEARD us ‘jumping up and down and being loud and boisterous’ on a night we weren't even at the pool. Without going to see where the noise was actually coming from (how often do you hear a sound and mistake the origin of this sound). Furthermore these employees were not seen once during our stay and we looked for them on several occasions for help since we couldn't contact the owner at the time due to poor phone service but could not find anyone. I seriously advise against booking with this owner. The property itself was nice, although in areas it needed a proper cleaning, but it just isn't worth the abuse and hassle you may face when being accused without proof of damage you can actually prove you didn’t cause. If you have already booked then I suggest taking all the photos and videos you can to protect yourself against the possibility that you may end up in my position in the future. For the money you are paying, you deserve far better.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Jun 2017
This is an entirely expected review from a party that did £2,000 worth of damage to our swimming pool shower area - and then repeatedly denied having been in the swimming pool at the time the damage was done. They were a large party celebrating a 21st birthday party, and they were the only group staying on the estate! .

They did extensive damage to the floor. We have photos of the damaged floor, taken the morning after. Their response has been "If you don't have time-stamped photographs of us in the pool that night, then you cant prove we were there" and "if you don't have photographs of the floor tiles NOT damaged, time-stamped for the day that we arrived, then you cant prove it was us."

This has been an extremely unpleasant experience and time-consuming business.

I feel sorry for the person who booked and who has had to defend her party members' indefensible actions - I assume she wasn't actually one of the six to ten members of the party who did the damage, and she says she has no idea where each member of her party was at the time. But the liability for the damage rests with all of the party.

My staff members bedroom is next to the area of the swimming pool in question. The youngsters - the only guests on the estate - were jumping up and down and hammering on the wall that separates the pool shower area from the headboard of their bed. There wasn't an ounce of doubt about who was in the pool and what they were doing.

We could clearly have refused to refund anything at all to the party, but I felt sorry for the party members who weren't involved in the vandalism. In order to demonstrate goodwill and a sense of fairness, I actually offered to refund the whole deposit against damage of every individual who was not in the pool at the time, provided those who were in it admitted the damage they had done and apologised. I thought that was an extremely generous offer. They decided not to even respond to it.

We are now taking higher deposits from groups where we perceive a higher risk, in order to ensure that our property is respected. This will lose us some bookings, but that it fine. We are always full, and we just need to ensure that we have groups of guests who take responsibility for their behaviour, for our properties, and for each other.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Hen weekend”
Reviewed 1 June 2017 for a stay in May 2017

We thoroughly enjoyed our stay here and the onsite staff were very helpful.

Was difficult to find accommodation that fitted all 22 of us but it was a great venue for a large group.

Idyllic setting.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jun 2017
Thanks for being so nice about our house and our staff - it's great to get such positive feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holly S
Manchester, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ormidale house”
Reviewed 19 May 2017 for a stay in April 2017

Fifteen of our family stayed at Ormidale House between 20-23 April this year. there are four properties within this estate to rent. We rented the Mill House which has been beautifully converted.. The Mill House sleeps far more than the 15 that we were, we had more than enough personal space for ourselves and some extra freedom too. The Mill House has been thoughtfully renovated with luxury in mind, the main room is lovely and has everything that a large party needs. The bedrooms ( i have seen that other people have said that they are a bit small), we loved their quirkiness, if you want hotel rooms...then stay at a hotel? this is a beautifully converted Mill House, simple as that. Our family aged between 10-90 years old stayed and we all loved it here, it had a little something special and oldie worldly for all of us, there was of course the pool for the kids, beautiful small walks for the oldies, just enough time for a small sherry, but for the more adventurous of us we had a discovery of a climb/walk behind the Mill through aged forestry that was amazing, the kids were fascinated by the 4ft tall ants nests that we found and the natural beauty, freshness of the wild trees. The children aged 10-15 years made a bridge from stones and discarded bits of wood across the beautiful water fall that travelled pass the Mill....no X Box needed everyone....just a little imagination. The house is positioned so very well for access to Loch Fyne and a few adventures to other beautiful places. we went for our father in laws 90th Birthday and we all had a lovely, relaxing time....For those that were lucky our favorites was the Owls at night...we loved to hear them in the quiet of the night. lovey memories. Holly Boyd

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 May 2017
Thanks so much for taking the time to post such a lovely, personal review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Hen Weekend!!”
Reviewed 11 May 2017 for a stay in May 2017
person found this review helpful

Having struggled to find accommodation big enough to accommodate a large hen party, myself and another 3 bridesmaids came across the Ormidale House website and we struck lucky! The accommodation is set in a beautiful location in the west of Scotland with a very scenic and picturesque drive which was made even better by the wonderful sunshine that accompanied our weekend. We stayed in Mill House which comfortably slept 22 people and was equipped with everything we needed over the weekend. The house was spotless upon arrival and was equipped with added extras such as tea, coffee and loo roll which was something we had brought ourselves due to it being self-catering. However, these added extras were a bonus! The staff onsite were there to greet us upon arrival and were very friendly and helpful. They happily answered any queries we had and provided us with help as and when required over the weekend, and they did so with a big smile. They had also warmed up the hot tub for us which was frequently used over the weekend and was a great addition to the house.

Additionally, we booked a catering company - All on Us Catering Service - to cook us a 3 course meal on the Saturday night which meant we could enjoy ourselves and join in with the socialising in the evening. We sourced this catering company through John who kindly recommended them. The catering company arrived at 3pm on Saturday afternoon and ensured that the table was set and they were prepared to cook us a 2 course meal followed by a cheeseboard. The staff were polite, friendly and very professional, and cooked us a delicious meal which was great value for money. If looking to book a catering company for an evening I would highly recommend All on Us Catering Service, you will not be disappointed.

I would highly recommend Ormidale House to anyone looking to book a hen weekend or even a family holiday as the location is brilliant and the staff are excellent. John was extremely helpful, efficient and quick at responding to emails and answered any queries we had about the accommodation. I don’t think we could have picked a better place to host my friend’s hen weekend, as a great weekend was had by all. I must thank the staff again for their hospitality over the weekend.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 May 2017
Thank you so much for the lovely review. And for looking after the house so nicely. We look forward to welcoming you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
“Mill House”
Reviewed 10 May 2017 for a stay in May 2017

I could not say enough nice things about this place, the house it's self was incredible and the stone walls were beautiful! The surrounding scenery was also so beautiful and just the perfect setting. The staff were so helpful and and the booking process was so smooth!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 May 2017
thank you so much. Please come again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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