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kelton w

Great Staff

5.0 of 5 bubblesReviewed 30 Jan 2024
The staff took all of our requests seriously, in the smallest matter. We could feel that they really cared for us. Customer service was great, which is the main reason we want to come back next time for our future trip. Highly recommend!!!!!!
Date of stay: November 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Hotel Soleil, Dịch vụ khách hàng / Lễ tân at Hotel Soleil Ha Long, Trademark Collection by Wyndham, responded to this review
Responded 30 Jan 2024
Dear Valued Guest,
Greetings from Ha Long!
Thank you for choosing to stay with us here at Hotel Soleil Ha Long. We are pleased you enjoyed your stay with us and we appreciate you rating us as a 5-star experience.
We hope to welcome you back whenver your travels bring you back to Ha Long.
Best Regards,
Hotel Soleil Ha Long

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (25)
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1 - 6 of 25 reviews
Reviewed 25 January 2024

The hotel is in a central location, fully equipped, clean and spacious rooms. The hotel has cots for babies. Cute, enthusiastic staff, attentive service, all services are good. Breakfast and lunch both suit my family's taste. 5 stars for the hotel

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank ava s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Hotel Soleil, Dịch vụ khách hàng / Lễ tân at Hotel Soleil Ha Long, Trademark Collection by Wyndham, responded to this reviewResponded 26 January 2024

Dear Valued Guest,
It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We look forward to welcoming you back for another amazing and happy experience.
Best Regards,
Hotel Soleil Ha Long

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

Convenient location for travel, beautiful view. Room with beautiful sea view. Spacious and comfortable room. Staff are agile, enthusiastic, and handle situations flexibly. 10 points, nothing to criticize. If I have a chance, I will come back a second time.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank fletcher r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Hotel Soleil, Dịch vụ khách hàng / Lễ tân at Hotel Soleil Ha Long, Trademark Collection by Wyndham, responded to this reviewResponded 22 January 2024

Dear Valued Guest,
Greetings from Ha Long!
Thank you for choosing to stay with us here at Hotel Soleil Ha Long. We are pleased you enjoyed your stay with us and we appreciate you rating us as a 5-star experience.
We hope to welcome you back whenver your travels bring you back to Ha Long.
Best Regards,
Hotel Soleil Ha Long

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2024

We felt impressed with the warm welcome of the staff from the moment we check-in at this hotel. Check-in was swift. The lobby is decorated with traditional elegant style. The staff was helpful and accommodating. Breakfast buffet was delicious. We enjoyed our stay!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank robynbuck r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Hotel Soleil, Dịch vụ khách hàng / Lễ tân at Hotel Soleil Ha Long, Trademark Collection by Wyndham, responded to this reviewResponded 16 January 2024

Dear Valued Guest,
Thank you for choosing Hotel Soleil Ha Long as the destination for your last vacation in the beautiful Ha Long City.
We look forward to welcoming you back for another amazing and happy experience.
Thanks and Regards,
Hotel Soleil Ha Long Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

Hotel staff are enthusiastic and provide guidance. Multi-hotel breakfast, quite a variety of options suitable for European and Asian guests. My family stayed for 2 days, but the breakfast menus for the 2 days were different, not duplicated like many other places

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Benny R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Hotel Soleil, Dịch vụ khách hàng / Lễ tân at Hotel Soleil Ha Long, Trademark Collection by Wyndham, responded to this reviewResponded 10 January 2024

Dear Valued Guest,
Greetings from Ha Long!
Thank you for choosing to stay with us here at Hotel Soleil Ha Long. We are pleased you enjoyed your stay with us and we appreciate you rating us as a 5-star experience.
We hope to welcome you back whenver your travels bring you back to Ha Long.
Best Regards,
Hotel Soleil Ha Long

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024

Friendly employee. Room is neat and clean. Indoor swimming pool, not afraid of rain or sun. In the evening, sitting on the 26th floor is very chill, you can see the city at night. The hotel is located in a central location so it's easy to get to amusement parks and shopping centers.

Room tip: Higher floors have pretty good view if you want to sight seeing
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank antha s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ha Long Hotel Soleil, Dịch vụ khách hàng / Lễ tân at Hotel Soleil Ha Long, Trademark Collection by Wyndham, responded to this reviewResponded 4 January 2024

Dear Valued Guest,
It is so nice to read your comment about your recent stay with us here at Hotel Soleil Ha Long. We look forward to welcoming you back for another amazing and happy experience.
Best Regards,
Hotel Soleil Ha Long

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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