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flan17
Amsterdam, The Netherlands

The staff makes this place great!

5.0 of 5 bubblesReviewed 5 Apr 2024via mobile
The staff at this hotel was exceptional. They consistently went above and beyond. All of their recommendations were on point. Rooms were nice. Location was OK. 2020202”2”2”2”2”2”2”2””2””2”2020-02020/“”202”202””/“/“2”2”/“2””3”:@:’sjj
Date of stay: April 2024
Trip type: Travelled as a couple
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Reviews (31)
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4 - 9 of 31 reviews
Reviewed 15 March 2024

This Best Western is a new hotel and very affordable...$40 Cdn a night or $60 with breakfast. The breakfast is amazing...full buffet with everything you could want. The staff is very friendly and accommodating. They have the best hotel gym that I have ever seen. I woke up and went down at 6:30am for a workout and didn't know the gym did not open at 7am. I decided to have a coffee and wait...and before you knew the staff came and opened the gym early for me!!
The walkability is excellent!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank TRLiving2Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long, responded to this reviewResponded 5 April 2024

Dear Mr./Ms,Dreamer48340028934,
Thank you for choosing Best Western Premier Sapphire Ha Long for your recent vacation.
We love to hear such thrilled feedbacks and beyond happy to learn that you had an amazing stay with us. Your kind words for our staff will be shared as motivation.
We looking forward to welcoming you back with more superior experience.
Best regards,
Linh Tran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024

Very good view, model equipment, large parking garage, nice staff, quiet hotel however not far from the center of Ha Long city with many services, markets etc... Worthy to stay and enjoy nice facilities of the hotel.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank bacmhhn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long, responded to this reviewResponded 5 April 2024
Google Translation

Bacmhhn thân mến,
Cảm ơn Quý khách đã chia sẻ với chúng tôi về trải nghiệm lưu trú tại Khách sạn Best Western Premier Sapphire Hạ Long.
Chúng tôi rất vui khi nhận được những phản hồi vô cùng tích cực từ Quý khách. Đội ngũ nhân viên tại Khách sạn Best Western Premier Sapphire Hạ Long luôn cố gắng nỗ lực để cung cấp dịch vụ tốt nhất cho khách hàng, và mong muốn khách hàng có những trải nghiệm tuyệt vời khi lựa chọn khách sạn là điểm đến.
Một lần nữa, xin cảm ơn Quý khách đã lựa chọn Best Western Premier Sapphire Hạ Long trong kỳ nghỉ vừa qua. Khách sạn rất mong được đón tiếp Quý khách quay trở lại trong thời gian gần nhất.
Trân trọng,
Linh Trần
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2023 via mobile

Property was more or less what I expected, a new and nice but not luxurious property- more like a good four star than five star category. Front desk staff was helpful and professional and gave us some small upgrade due to BW status. The views from the Bayview room are excellent, with a nice little balcony and a door that opens to enjoy the fresh air. Location was not that great and had to take Grab to restaurants but it's cheap and easy. Very close to seaside promenade which is nice for a walk or morning jog. Breakfast buffet was comprehensive and pretty good quality, with fresh pho station. As in other hotels in Vietnam, they tend to put meat in every dish so vegetarians need to beware but they do have options. Overall I found this to be an excellent value stay- a western quality hotel with local prices which is a winning combination.

Date of stay: December 2023
Trip type: Travelled with family
Thank gil123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long, responded to this reviewResponded 5 April 2024

Dear Ms. /Mr. Gil123,
Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review!
We are very happy to know that you've had an enjoyable time with us! Please rest assured that we have noted your comments about our hotel services and food. We have shared your feedback with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.
We certainly enjoyed looking after you and are excited to welcome you back!
Warmest regards,
Linh Tran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck.

The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special.

The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation.

The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay!

We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank AJ2000-Sydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long, responded to this reviewResponded 5 April 2024

Dear Ms./Mr. AJ2000,
Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review!
Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.
We certainly enjoyed looking after you and are excited to welcome you back!
Warmest regards,
Linh Tran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2023 via mobile

Nice & brand new hotel, friendly staffs. They help us with very fast checkin and order the taxi, arrange boat trip to the bay even I have limited time only.
Definitely I will come back here for business trip or leisure purpose with my family. Also recommend thí hotel to my friends. Thanks

Room tip: Free Parking in the basement.
Date of stay: November 2023
Trip type: Travelled on business
Thank William P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tran Linh, Dịch vụ khách hàng / Lễ tân at Best Western Premier Sapphire Ha Long, responded to this reviewResponded 5 April 2024

Dear Mr. William P,
Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.
Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.
We certainly enjoyed looking after you and are excited to welcome you back!
Warmest regards,
Linh Tran
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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