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“The Marlin at Taino Beach”

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Taino Beach Resort & Clubs
Reviewed 21 July 2012

Let's just say I was pleasantly surprised with this resort after carefully reading all of the reviews on various sites. I started by upgrading my reservation from The Ocean to The Marlin building directly through the resort for a very small fee even though I booked through RCI. The sales person took 3 or 4 painfully excruciating days to email me the confirmation for this transaction after various calls to do so. I was NOT going to stay at The Ocean after what I had read. When we arrived, we had to wait a few hours in the lobby as they are very firm about the 4:00 check-in and will not budge so plan accordingly. We went to the 5:15 supermarket trip that is provided to guests and we were never picked up by our driver. We were left there with our 3 children, 3 other guests, our melting ice cream and about $300 worth of groceries. Caution, groceries are costly because they must import the majority of their products. We had to call a taxi and pay out of pocket after waiting in front of the store for about an hour. No apologies from the resort but taxis are a whole different animal in this island we soon learned (along with many of the locals). Let's just say that by the time we got back to our rooms we had lost a whole day of our vacation. We stayed in a one bedroom that connected to a studio. It was extremely comfortable for us. Both rooms were in very good condition and furnished/equipped nicely for our week. It didnt feel "clean clean" but not dirty. We had AC trouble in the one bedroom unit. The hotel staff was very nice and helpful the whole time we stayed. The pool is gorgeous and big enough where you have your privacy and space. The lazy river and water slide were on daily until about 5 or 6 pm. We brought our own inner-tubes but some were supplied by the resort. Fresh towels are available at housekeeping as long as you bring your dirty ones in exchange. The beach was nice too. It had some seaweed but we had some very nice beach days the last two days we were there. We ate-in a lot as eating out at the island got very expensive, and disappointing. The hotel restaurant is very nice if you eat outside on the beach. The food was good. We did lunches, a breakfast, and dessert after dinner in the room. We loved Marie, she's adorable! There isn't much to do in the island to be honest. We went to Lucaya Marketplace a couple of times and the International Bazaar (not impressed). The food at Zorbas was pretty bad, but then again we should have stuck to local foods because their Snapper w/ peas and rice was awesome! We went to the Wednesday Fish Fry and waited about an hour in line. The food was mediocre, over-priced, and the Bahamian locals are rude to the tourists. Try to venture out at the fish fry area and not where the taxis drop-off area is. We made that mistake and realized that there were many other places to eat as we were driven back to our resort. The highlight of our trip was the day we went to the Lucaya National Park to see the caves and hang out the beach. This beach is breathtaking! The entrance is $5 per person but the taxi driver charged us $150 for the day to take us there and back. So in summary, the resort is outstanding when you consider how dumpy the island is. Grand Bahama is in desperate need of attention from the Bahamian government if they want to appeal to tourists. We had been to Nassau Atlantis Resort and wanted a more intimate island experience this time. I don't think we would return, and we travel frequently. Its a shame because we live close by to Freeport and getting there is convenient. Definitely rent a car if you want to leave the resort and venture out. Ask the taxi drivers UP FRONT what they will charge because they will take advantage of you. If all you want to do is sunbathe, fish, and snorkel, this is the place for you. I didn't appreciate the 9 AM phone calls from my "concierge", so I took the phones off the hooks the whole time we were there. She came by one of the last days we were there knocking on the door and ringing the door bells around 9 AM. Maybe her job was to try to give the old timeshare sales pitch - not sure. We didn't bite, anyway we already have a timeshare and one is enough for us!

Room Tip: Marlin building
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  • Stayed: July 2012, travelled with family
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4  Thank Natasha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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371 - 375 of 726 reviews

Reviewed 17 July 2012 via mobile

I felt like a lot of the people that worked there were very very rude. Hotel was decent. The beach was wonderful. Food was poor my hash browns tasted like fish which was really gross to me since I don't eat fish.

  • Stayed: January 2012
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3  Thank KatharineTheresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

We just got back from spending another great week at Taino Beach. We were there from June 30-July 7 so we got to spend the 4th of July on Island which was pretty cool.

As I was prepping for this review, I did read a very negative / spiteful review and I want to address some of those negatives with a more objective viewpoint.

A little background before I start. We have been coming to Taino since our Honeymoon in 2004, so we’ve seen quite a bit of change in that time good and bad…so on with the review.

This resort is an RCI affiliated timeshare and has won commendations for their service from RCI. I will tell you that this is not an “all-inclusive” resort nor is it an “american style” hotel with room service and daily maid service. If that is what you are looking for, then you need to keep looking . This is kind of like a hybrid, apartment/hotel where the room is yours for the week. If you want fresh towels / linens everyday, go to housekeeping and they will replace them for you.

CHECK-IN

Like most places on the island, check-in time is 4pm which is pretty firm. The women that check you in cannot release your room until housekeeping clears it. Also, they are not the person who assigned your room. Reservations assigned your room and you are on a list. (Members generally get the room that they request, but on occasion that can’t happen.)

Once your room is ready, a bell captain, will gather your luggage and escort you to your room. He will also check your room keys to make sure they work. (I find it Odd in the other review that there was no one to help them with their luggage and the fact that they wandered around the resort for 30 minutes looking for their room. Everytime we’ve been there, there was someone that took our bags to our room, as well, we did not have an option to take our own bags.)

If you arrive on the Island before the 4pm check in, you have several options.

1. On your way to the resort, have your cab driver stop at the grocery store to get your non-perishable items and bottled water. (the water from the tap is ok to drink, but most people prefer bottled water)

2. Hang out in the lobby…they have free Wifi and fruit punch and Rum punch to enjoy. It is an air-conditioned space with comfortable chairs….and the punch is good

3. Go for a dip in the pool or the ocean (there are changing rooms in the lobby with showers, so bring a towel and your swimsuit in your carryon)

4. Grab a bite to eat in the restaurant (I will say, it used to be hit or miss at Taino by the Sea but it has been getting better, for a safe bet, try the hamburger it’s pretty good)

THE ROOMS

The resort is made up of 3 different Units, The Ocean, The Coral & The Marlin. Here is a breakdown of the units.

THE OCEAN:
The Ocean was opened in 1997. Complete upgrades and improvements were completed in January 2007. it is the oldest unit that is still at the resort (the original units Taino 1 and Taino 2 were damaged by hurricane Francis and torn down.)
These units are the closest to the ocean but they are still close to the Pool.
(We request to stay in these units when we go, since we like to be closer to the ocean)

THE CORAL:
The Coral, formally "Coral Suites" was opened in 1999. they are nice and have huge balconies that overlook the pool. (We've stayed in these units too)

THE MARLIN:
The Marlin was originally scheduled to be opened July 2007. However, they actually opened a little ahead of schedule. these are the newest units and have the most up to date facilities. these are adjacent to the welcome center and they are the farthest away from the beach.
(I have not stayed in these, but have taken tours and seen the rooms.)

All of the 1 bedroom studio rooms face the Pool/Ocean. All of the efficiency rooms face the parking lot.

Since 2004 these units have faced 3 major hurricanes and I’d say they have held up fairly well.

Now about the plunge pools, In 2004, about ½ the pools were working, and since then they have taken the pumps away from all of them. Only the Coral and Ocean units have the pools. I believe the next renovation will be the removal of those pools for additional balcony space.

We have never had bugs in our room, and to be honest, I couldn’t tell you if the hinges were crooked or if the sink was corroded. We are in the Caribbean and the humidity takes it’s toll on everything. We are the type of travelers that go with the flow and to not let unimportant details ruin our vacation. Everything worked in our room so we were happy. If you want stainless steel appliances and newer units, spend the money and upgrade to the Marlin. The room to me is a place to sleep and eat and the Ocean serves that purpose.

I have made several friends with the staff and look forward to seeing them and enjoying their hospitality every time we go.

From what i can figure out, the resort numbering goes like this:
every room has 4 numbers and the breakdown is something like this:
I believe, that the Marlin is building 1, the Coral is building 2 and the Ocean is building 3

example: we were in 3104
which is building 3 (the ocean)
room 104 (first floor)

Room Tip: If you want a newer room book into the Marlin (studio rooms face the pool while efficiency units fac...
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  • Stayed: July 2012, travelled with family
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    • Cleanliness
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22  Thank aggieguy93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2012

First of all, if you are expecting a five star resort experience, this is not the place for you. This is an RCI timeshare with no housekeeping service, but really a self-serve situation, which suits my husband and I just fine.

Check-in is at 4:00 and is firm. However, you can put your bags in a secure room and go have a drink at the restaurant or go upstairs in the check-in area (they have shower/changing facility) and go to the pool or beach. When we did check in to the room, we were pleasantly surprised. We had a one bedroom in the Marlin wing and it was great. Large living area, two sofas. Galley style kitchen with stainless steel appliances. Beautiful balcony overlooking the pool and a view of the ocean.

The pool - the pictures say it all. The beach - it was great for the first few days and then a load of seaweed washed up that was not removed for two days. We walked over to the public beach at Taino (one-half mile) and the next day went over to Lucaya Beach. No big deal, but a bit disappointing that they didn't do something about it more quickly.

We played a lot of tennis and the court is in great shape by Caribbean standards.

They have a business center where you can use the internet for free, which we did daily to check email.

If you need towels, linens, etc., just go to the laundry area and they will gladly exchange. Nice.

This resort draws both families, young couples and older people, so a nice mix. People were very friendly and seemed to be having a great time.

I am looking forward to our next trip back!

  • Stayed: June 2012, travelled as a couple
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2  Thank cookiecArlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2012

We exchanged into Taino Beach through RCI and it was the worst decision we have made since beginning our timeshare travels many years ago. We had exchanged and reserved a 2 bedroom villa at Taino due to Tripadvisor reviews. I have no idea what resort the other reviewers stayed at but it could not have been the same place we went to. I am handicapped and called 2 week in advance of our arrival to check on the accommodations and amenities. I discovered that we were booked in a "Penthouse Fourth Floor 2 Bedroom unit with a splash pool on the balcony". Sounded just wonderful... When I asked if there were elevators, I was informed that the elevators only went to the third floor. No problem, I was told since I would be moved to the second or third floor. (I never feel comfortable in ground floor units for security reasons). When we arrived on Saturday, the reception was cordial if somewhat lengthy due an obvious shortage of staff... ONE person at reception who was busy booking activities for existing guests. I discuss my earlier conversation with reservations about the location of my villa and I was assured that there was no problem... Well that is where the problems began! My wife and I struggled with our luggage to our assigned room (there was nobody to help with luggage), which I assumed was on the third floor since the room number was 300 number room. After searching for about 30 minutes in 95 degree heat, we finally found out from several other guests that it was a first floor unit. When I walked back to reception to get this fixed it only got worse. The single person at reception became abusive and completely uncooperative. I was forced to wait for about 20 minutes while she registered several other arrivals, one of which began literally screaming because she claimed she was a regular visitor and did not get the unit she was promised. When I was finally given a unit on the third floor, we then again struggled with our luggage to the new unit. What a disgusting unit. The beds were not even queen sized, the place had dead bugs all over, the sinks were rusty and filthy and the "splash pool" obvious had not had water in it for years and years... there was not even any plumbing to let water in or out. (see attached photos). We were so hot and tired at this point since we left Connecticut about 10 hours earlier and had two uncomfortable plane rides with delays before we even got to "Tainted Beach". We spent one night there and early next morning I got on the phone and found a suite at Pelican Bay Resort for a couple hundred dollars a night. We packed our bags and left this "resort from h__l". We did come back on Friday to officially check out and guess what!!!! We went to out unit and discovered that it was occupied by other guests. When I went to reception they checked me out of a completely different room that I was registered in. I was beyond arguing at this point. I realized that I was completely screwed out of an RCI exchange week and the $1,700 it cost me stay at the other resort. RCI should remove this facility from their list of "resorts" and the Bahamian government should shut them down for health violations and scamming guest by double renting units.

  • Stayed: June 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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9  Thank edwardh_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taino Beach Resort & Clubs

Address: Jolly Roger Drive | P.O. Box F-43819, Freeport 42452, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 13 Speciality Lodging in Freeport
Price Range: AU$195 - AU$373 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Taino Beach Resort & Clubs 3.5*
Number of rooms: 157
Official Description (provided by the hotel):
Our exclusive Taino Beach Resort & Club offers owners all the comforts of home, but far, far away from any worries of home. With full kitchens, master bedrooms, and spacious patios, the whole family can enjoy their vacation. Views of the beach and pool. Ferry service to Port Lucaya. ... more   less 
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Also Known As:
Taino Beach Resort & Clubs Hotel Freeport
Taino Beach Resort And Clubs
Ritz Beach Freeport
Ritz Beach Hotel Freeport
Ritz Freeport
Freeport Ritz
Taino Beach Resort & Clubs Bahamas/Freeport, Grand Bahama Island

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