We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice place, unhelpful staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pelican Bay at Lucaya
Ranked #1 of 14 Hotels in Freeport
Certificate of Excellence
Chicago, Illinois
1 review
“Nice place, unhelpful staff”
Reviewed 11 March 2012

Pelican Bay at Lucaya is a charming hotel as long as you don't need help from a concierge or even a desk clerk. Physically, the place is great. We had a spacious suite with a great balcony. The hotel is located next to the Lucaya Market, so there are many restaurants within walking distance. The downside was the staff was less than helpful. When we asked about local attractions and tours, the front desk was shockingly uninformed (or possibly just unconcerned). We were left to browse through various pamphlets and notebooks without any dialogue or personal assistance. Directions were vague or unavailable. Even with routine details, the staff seemed to care little about our convenience or comfort. While they were happy to extend our checkout time till three o'clock (for a fee, of course), they did not think to tell us that our keys would not work in the locks after noon. All in all, we felt like we were on our own, more like renters in a time-share than guests at a fine hotel.

Room Tip: Suites are spacious; our fourth floor location was quiet and had a great view.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review, 13 March 2012
Dear Roger T,

My sincerest apologies to you and your family regarding the impression left by our front desk. I am very disappointed as we continuously strive to ensure guest satisfaction.

Your feedback is extremely important to us whether positive or negative. We will certainly share with our staff so that immediate changes can be made. This is certainly not indicative of the level of service we aim to provide on a daily basis, certainly not of a place who believes in happiness guaranteed.

Thanks for sharing your other feedback regarding our property! Should you return to Grand Bahama Island on a future visit we hope that you give us another opportunity to ensure happiness guaranteed.

Della Bridgewater
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

977 reviews from our community

Traveller rating
    423
    361
    109
    49
    35
See reviews for
156
371
45
83
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Kingston, Ontario, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 March 2012

Most amazing room with separate bedroom, beautiful balcony with adirondack chairs overlooking channel, espresso and coffee machines, outgoing friendly staff everywhere. Rainhead in shower and amenities provided excellent quality. Loved basket of pastries delivered each morning. Comfortable living room furniture and bookcase with books in our room. Great restaurant with two free drink coupons. Dinner at Sabors was excellent. Number of great restaurants in immediate vicinity. Marketplace next door for shopping. Loved view morning and evening from our balcony on fourth floor. Will definitely be back with our grandchildren.

Room Tip: Waterside state room on upper floor best choice
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Joan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review, 13 March 2012
Dear Joan L,

Thanks very much for your feedback, we're happy that you enjoyed your stay! Looking forward to meeting you and your grandchildren on your return visit to Grand Bahama Island.

Della Bridgewater
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuyahoga Falls, Ohio
Level Contributor
164 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 9 March 2012

We visited Pelican Bay for 7 days and nights and found the place to be wonderful and close to everything you need! The room was well kept, amenities were always first rate and the staff really made sure that we enjoyed every day. The desk staff were of the same high quality and standards. The beach can be accessed across the street and all of the tours will pick you up from the hotel. Restaurants in the Port Lucaya complex are convenient and present a broad selection of cuisines and the nightly shows in the plaza are terrific!!

  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tabitha9703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review, 13 March 2012
Dear Tabitha9073,

Thanks for your pleasant review of your experience at our hotel. We're happy that you enjoyed it and we look forward to a return visit from you in the near future.

Della Bridgewater
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bend, Oregon
Level Contributor
403 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
Reviewed 8 March 2012

You would have to be really jaded to come up with many complaints about the Pelican Bay resort at Lucaya. The location is excellent with most of the large and spacious rooms overlooking the water. I had a suite on the third floor and found the views of sunrise over the palm trees be relaxing. The grounds are well maintained and filled with tropical plants and flowers. Multiple pools on the property and a hot tub which is immediately adjacent to the Sabor restaurant so not much privacy there. Skip the expensive breakfast option unless you crave lots of food in the morning. I found a delightful piece of fruit and two pastries delivered to the "in box' at my door every morning. You can ride the free water shuttle to Taino beach or walk down the street to the free beach access immediately adjacent to the Police station. You will be stopped by security if you try to enter the Grand Lucayan resort property. The Lucaya marketplace is a typical 'tourist village' filled with shops, bars, and restaurants. You will find nice entertainment ( including amazing limbo demonstrations) on the weekends.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoctorM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2012

My wife and & I decided at the last minute to escape to the Bahamas for President's day weekend. This was our first trip to Freeport and we were a bit undecided as to where to stay, that is until I found out about Pelican Bay & all it has to offer. Our suite overlooked the beautiful Bell Channel Bay. Our mornings were spent on our balcony enjoying the free pastries & fruit delivered to the room while sipping on expresso & reading the complimentary NY Times. Each day we would take the free shuttle boat to Taino beach so that we could lounge on the beach & sip rum punch drinks. In the afternoon we would retreat back to the resort to grab a quick bite to eat at Sabor then lounge by the heated pool before getting ready for the evening in which we would explore the shops & nightlife of the nearby Port Lucayan shopping district. We fell in love with Pelican Bay & the staff. We will definitely be back (this year).

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sea_B_Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanBayHotel, Front Office Agent at Pelican Bay at Lucaya, responded to this review, 2 March 2012
Dear Sea_B-Walker,

We are pleased that you enjoyed your stay with us and that we were able to make your first visit to Freeport, Bahamas a very memorable one.

We value your feedback greatly and we would be more than delighted to have you visit with us again very soon.

Thank you so much!
Dominique Sawyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Freeport hotels
0.6 km away
Flamingo Bay Hotel & Marina
0.4 km away
Bell Channel Inn
Bell Channel Inn
#2 of 14 in Freeport
4.0 of 5 bubbles 231 reviews
5.7 km away
Castaways Resort & Suites Grand Bahama Island
Show Prices
Show Prices
Show Prices
0.4 km away
Grand Lucayan, Bahamas
Grand Lucayan, Bahamas
#3 of 14 in Freeport
4.0 of 5 bubbles 2,976 reviews
5.3 km away
Viva Wyndham Fortuna Beach
3.3 km away
Island Seas Resort
Island Seas Resort
#9 of 14 in Freeport
3.0 of 5 bubbles 1,247 reviews
Show Prices
Show Prices
Show Prices

Been to Pelican Bay at Lucaya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pelican Bay at Lucaya

Property: Pelican Bay at Lucaya
Address: Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Freeport
Price range (per night): $237 - $323
Hotel Class:4 star — Pelican Bay at Lucaya 4*
Number of rooms: 186
Official Description (provided by the hotel):
As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Wotif.com, Expedia APAC, Hotels.com, lastminute.com.au, Booking.com, Hooroo Pty Ltd, TripOnline SA, HotelsClick, HotelQuickly, Evoline ltd and getaroom.com so you can book your Pelican Bay at Lucaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pelican Bay At Lucaya Hotel Freeport
Pelican Bay At Lucaya Freeport
Pelican Bay Lucaya
Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing