Pelican Bay at Lucaya is a charming hotel as long as you don't need help from a concierge or even a desk clerk. Physically, the place is great. We had a spacious suite with a great balcony. The hotel is located next to the Lucaya Market, so there are many restaurants within walking distance. The downside was the staff was less than helpful. When we asked about local attractions and tours, the front desk was shockingly uninformed (or possibly just unconcerned). We were left to browse through various pamphlets and notebooks without any dialogue or personal assistance. Directions were vague or unavailable. Even with routine details, the staff seemed to care little about our convenience or comfort. While they were happy to extend our checkout time till three o'clock (for a fee, of course), they did not think to tell us that our keys would not work in the locks after noon. All in all, we felt like we were on our own, more like renters in a time-share than guests at a fine hotel.
- Official Description (provided by the hotel):
- As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more less
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- Also Known As:
- Pelican Bay At Lucaya Hotel Freeport
- Pelican Bay At Lucaya Freeport
- Pelican Bay Lucaya
- Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island