3rd Time at Harbor Side and my last.
First Day room had no water and was told it would be on in a couple hours, didn’t happen. Second Day still no water but was promised it would be on by 1pm, didn’t happen. I demanded another room so they sent us to a room that had not been cleaned, no AC, and in disrepair. After arguing with them for a couple hours they found us another room that was acceptable.
We finally moved to a decent room with no help from the staff, we moved all our luggage to 3 rooms and they didn’t offer to help once. They did not offer bottled water when we were out for two days. They didn’t offer anything for our inconvenience. Also had to deal with construction going on outside our building, pressure washing, staging, and walking over tools and equipment.
This was our third time staying here. First stay was a couple years ago and had to be relocated due to plumbing issues. Last year wasn’t bad, no issues. This year sucked, I guess your taking your chances. Their maintenance department is substandard and the customer service is terrible.
I’m really surprised the Starwood vacation network has a place like Harbor Side; their locations are usually top notch, NOT THIS ONE.
I’m also a Starwood Preferred Guest and that got me no were. No comps, no offers, nothing for my troubles. I gave everyone a chance to make it better and got nothing. Not a very good job SPG.
- Official Description (provided by the hotel):
- Inspired by the natural wonders of warm Caribbean breezes, blue crystalline waters and sparkling white-sand beaches, Harborside Resort offers Atlantis guests a vacation filled with beauty, relaxation and excitement. Situated just across the marina from Atlantis, you have access to a wealth of private amenities combined with the home-away-from-home extras that only a spacious, private villa can offer. The Harborside Resort is just steps from a harbor front restaurant and pool area, a children's pool with fountains, a fitness facility and more. ... more less
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- Also Known As:
- Atlantis - Harborside Hotel Paradise Island
- Harborside Resort Paradise Island
- Harborside Hotel Paradise Island
- Harborside Resort Atlantis
- Harborside Resort At Atlantis
- Atlantis - Harborside Resort Bahamas/Paradise Island