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All reviews morning star frenchman's reef aqua terra coco joes the main hotel harbor wing sunset grill rum bar swim up bar adventure center sea cliff main pool infinity pool garden view night kayaking st thomas tennis courts
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Reviewed 9 January 2017

Our family stayed at Frenchman's Reef for 8 days in December 2016. My 8yo daughter and I booked the night kayak excursion and had an excellent time! Our guides, Fernando and Travis, were friendly, funny, and informative. My daughter raved about the experience -- it was definitely a highlight of her trip! I would absolutely recommend this tour to anyone staying in the area!!

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank jennfr525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FReef_MGMT, Manager at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded 14 January 2017

Dear Jennfr525,

Thank you for being valued guests! Your compliments of the night kayaking tour is music to our ears. We’re thrilled to know that it exceeded the expectations of one of our younger guests. This tour is designed to be family friendly and easy for beginners. Fernando and Travis will receive your praise for personality and excellent guiding.

For those planning to travel here, look for this and other St. Thomas excursions on the Adventure Center website or drop by the lobby of Frenchman’s Reef. Many of the tours take off from our private Marriott dock which makes adventuring effortless.

We hope to welcome you and your family again. Enjoy the season!

Yours sincerely,
Harmeet Chugh, Hotel Manager

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Reviewed 9 January 2017 via mobile

What a great place. Plenty of restaurants, outdoor seating areas, and lounges. I sat at outdoor bar/ grill and watched NYG and GB playoff game with this setting in background. Doesn't get much better than that. Room was large, clean and well air-conditioned. Woukd definitely stay here again.

Stayed: January 2017, travelled on business
Thank scott v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FReef_MGMT, Manager at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded 14 January 2017

Dear Scott V.,

Thank you for the glowing comments and photo! The colors of sunset over the infinity pools? We wholeheartedly agree; “it doesn’t get much better than that”!
We’re glad to know that you room was large, clean and comfortable.

We hope to welcome you again. Remember, the best rates and reservation conditions are always found by booking direct with Marriott.

Yours sincerely,
Harmeet Chugh, Hotel Manager

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Reviewed 8 January 2017

We stayed at the Morning Star - from the moment we arrived everything was screwed up! Rooms were not what we had thought what we booked 7 months earlier. We had no bedding in one room until nearly 1 am and after having called the front desk several times. One night the water was turned off - so no showers, toilets, etc. Another night our ice maker leaked water all over the flood - we called the front desk 4 times and it still took about 1.5 hours before maintenance finally showed up to fix it.

On a positive note: The bartenders and waitstaff were nice and pretty attentive. Jordan and Coco Joes was AWESOME!

Do yourself a favor and look for another place to stay - St. Thomas is amazing....Frenchman's Reef and Morning Star is not.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank JAR1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FReef_MGMT, Manager at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded 11 January 2017

Dear JAR1967,

Thank you for reviewing our hotel. We appreciate feedback that assists us in improving our services to guests. It’s always a disappointment to learn when we’ve missed the mark. I hope it will interest you to know that we’re scheduling several beautification projects in the coming year and investing heavily in additional training for our teams.

We hope this uncommon occurrence won’t deter you from visiting our hotel again and enjoying the new enhancements. We also appreciate your positive mentions of Jordan and the staff at Coco Joe’s. We’ll make sure they receive recognition from our leadership team.

Thank you for your loyalty to Marriott. Enjoy the beautiful season upon us!

Yours sincerely,
Harmeet Chugh, Hotel Manager

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Reviewed 8 January 2017

Wonderful location close to airport. Beautiful beach. Clean, comfortale and unhurried. Would say service in the restaurant was below average, waited for lunch for 45 minutes and dinner for over an hour.

  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FReef_MGMT, Manager at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded 11 January 2017

Dear Brian L.,

Thank you for the generous review. We appreciate you highlighting our prime location, beautiful beach, clean property and relaxing ambiance. Our location might be the best on the island with Instagram-worthy photo opportunities at every turn. We’ve installed ‘selfie’ stations throughout the property to prompt guests with some of the best angles. Like you mentioned, we’re close to the airport. You’ll find getting here very easy by taxi or hired driver. We aim to make every aspect of your Caribbean vacation easy and effortless.

We’re very committed to guest satisfaction in every area. Therefore, I’ve shared your comments with the perspective departments in order to explore ways we can improve.

Thank you for traveling BRILLIANTLY with Marriott. We hope to welcome you back soon.

Yours sincerely,
Harmeet Chugh, Hotel Manager

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Reviewed 8 January 2017

Night Kayaking on New Year's Eve with Fernando & Shelby was a very special experience. They were knowledgeable and entertaining! New Year's Eve Fireworks looked amazing from the Beach! Also, recommend a Turtle Cove Sail & Snorkel aboard The Cat. Lounge chairs at the beach & pool were in particularly high demand.

  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank mgriswold2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FReef_MGMT, Manager at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this reviewResponded 11 January 2017

Dear Mgriswold2017,

Great excursions! Thank you for recommending our night kayaking tour through the Adventure Center. I imagine it must have been extra spectacular on New Year’s Eve! We will be sure to pass your regards to Fernando and Shelby. And we wholeheartedly agree the snorkeling excursion on The Cat (luxury catamaran) is also a well-loved guest favorite.

Thank you for your loyalty to Marriott. We look forward to welcoming you again!

Yours sincerely,
Harmeet Chugh, Hotel Manager

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