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“A peaceful, worry-free stay”

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The Sands at Grace Bay
Ranked #20 of 44 Hotels in Providenciales
Certificate of Excellence
New York City, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A peaceful, worry-free stay”
Reviewed 2 March 2012

My husband and I stayed 4 nights at Sands at Grace Bay at the beginning of February. We stayed in a garden view studio room on the 2nd floor in building 6 (which is the farthest building from the beach). We really liked the location of our room. The resort is small, so despite being the farthest building from the beach, it was only a one-minute (or so) walk. The resort is made up by 6-7 buildings making a U-shape around a series of swimming pools connected by streams. The grounds are beautifully landscaped and well-kept. Each room had a screened balcony with a couple of armchairs and a little table. When not at the beach, we sat there eating/drinking, watching people going to and from the beach. Check-in and check-out were easy, no problems. There’s a shuttle that took us from the airport to the hotel and back for $11 per person per trip, no reservation required. Room was cleaned/tidied up daily. Our room had a kitchenette with a fridge, microwave, toaster, coffee maker, plates and silverware, which we used quite a bit. TV seemed to have the regular channels. The beach was pretty and clean. Plenty of chairs were available. People would call in to have chairs and umbrellas set up for them, but it definitely was not necessary to call ahead and we never did. Beach towels were always available. Everybody at the resort was genuinely nice to us: smiles, helpful, no attitude. Their on-site restaurant, Hemmingway’s, cooks good food. We ate there for breakfast, lunch and dinner or took food to our room. The resort is a bit far to walk (although we did) to the supermarket and some other restaurants, but they have bikes you can take (free), and that way it’s only a 7-10 minute trip (and it’s fun to ride a bike). There were quite a bit of families with little kids, but it was not at all bothersome. There seemed to be an even mix of young and older couples and families with kids. Overall, it was a lovely trip, a very accommodating property with pretty grounds and good amenities (hammocks, hospitality lounge). We would return here again and definitely recommend it to friends and family.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Romashka3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Peapack-Gladstone, New Jersey
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 February 2012

We returned from a great week in Providenciales on Saturday. On our last visit to the island we decided we would try the Sands on our next visit since we dined at Hemingways multiple times during our stay. We didn't get off to a good start upon arriving to find that our reservation requests were not met in the least. My husband gave me this trip for Christmas and had called several times to confirm our ocean view room would be second floor or above. Each time he spoke with a reservationist he was assured that his request was noted and would be met. (He actually watched as our previous room number was marked through to write the new room # but told there was nothing that could be done.) Well, it was not...we were on the first floor of building 4 and to say it was oceanview is a stretch!!! It is hard to highly recommend a resort that does not keep their word. There are plenty of other wonderful resorts on the island and we will be going back to another favorite next time. The grounds and rooms are very nice for the price point and overall everyone is very accommodating and friendly. It's just hard to want to go back to a place that doesn't value client relations. But we will be back to Providenciales for sure!!!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank blueH20lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands_Managment, Manager at The Sands at Grace Bay, responded to this review, 29 February 2012
Thanks for your feedback. We do our best to accommodate reservations requests. I apologize if we were unable to get you into a second floor room. Our hotel policy is we never guarantee buildings, floors or room numbers.

I am glad you saw the value at our price point and enjoyed the other aspects of your stay. We strive to provide the best hospitality possible and hope you can understand why we are not able to accommodate everyone's requests, especially in high season.

We hope to have the opportunity to have you as a guests in the future.

Raymond
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CT
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 February 2012

My husband and I spend last week at the Sands hoping to get some rest and relaxation. Unfortunately, due to the high number of children EVERYWHERE, we had a hard time finding some quiet places to read or just chill out. The beaches were great, but it was very difficult getting an umbrella and beach chairs until late afternoon (we worked out each morning so got out to the beach around 11 or so), and so we settled for the kid-filled pools instead. The number of unsupervised children was ridiculous, there were children in the hot tub all the time, even when the management put up an additional sign which read that children were NOT allowed in the hot tub. Either the children would be in there (again unsupervised) or their parents would bring them in (really, are you kidding me?). I think my husband and I will be looking for a more adult-only resort the next time we come to Turks. Being woken up by a crying baby EVERY morning at 4:30 am is not my idea of relaxation. The best day we had was spent on a snorkeling trip (no kids!), and out in the restaurants at night (no kids!). The weather was beautiful every day, and our room was just fine (we had second floor studio with small balcony, kitchenette, washer/dryer). I did have to request the floor be cleaned the first day as it seemed rather dirty to me. They were very accommodating and we had no issues with cleanliness the rest of the trip.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank EKJCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands_Managment, General Manager at The Sands at Grace Bay, responded to this review, 29 February 2012
Dear EKJCt,

Thank you for your recent feedback regarding your stay with us at The Sands. We appreciate your comments and will share them appropriately with our managers and staff.

We are sorry to learn the number of children in and around the resort affected your stay. Indeed, we are a family friendly resort and welcome all guests. We realize there was an issue with children inside the hot tub with and without their parents. We tried our best to be watchful of this, unfortunately even with clearly posted signs and warnings it was challenging to control at all times. As such, we are in the process of enclosing the hot tub area, and will be making it an adult’s only area in the immediate future.

Again, thank you for your feedback. We hope to welcome you back to Providenciales in the future.

Sincerely,
Mona Beeson
General Manager
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Rowayton, Connecticut
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 February 2012

This hotel was fine. Great location, spacious rooms but the water sports are lacking. Every other resort has paddle boards, but the sands really has nothing other than a catamaran, & they really weren't helpful trying to help us rent a board nearby. The natural beauty of the island made the resort's outdated rooms seem less noticeable. If the weather hadn't been perfect, we would have possibly turned on the outdated tv's. The pillows were awful& brought back a recently resolved neck problem. Basically, it's a holiday inn in a great location

Room Tip: Ask for a building near the beach
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands_Managment, Manager at The Sands at Grace Bay, responded to this review, 29 February 2012
Hi Jeannie B,

Thank you for suggestion. The paddle boards were in transit, and you missed them by one week!. They have arrived and are now being used by our guests. You will have full access upon your return visit.

The water sports equipment available to our guests are:

3 Hobie cats
2 kayaks
1 windsurfer board
2 paddle boards
Snorkeling equipment

Raymond
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Providenciales
2 reviews
Reviewed 25 February 2012

After phoning the resort before arrival to find out we had not been booked into a balcony suite as requested, Manager Raymond Yip and staff were very helpful in working out a solution, even at the last minute. As it turned out, we were not able to go due to an accident, but our friends continued with the trip and were very satisfied with the arrangements.
My thanks to Raymond and we will look forward to attending the Sands later this year.

  • Stayed February 2012, travelled with friends
    • Value
    • Service
Helpful?
Thank Manan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands_Managment, Manager at The Sands at Grace Bay, responded to this review, 26 February 2012
Dear Manan46,

Thank you for your recent feedback regarding your interaction with Raymond as well as letting us know how your frined’s stay was.

We appreciate your kind remarks about Raymond and will certainly share them with our entire team. Indeed, Raymond is truly one of our very best!

We hope that you will be able to visit in the near future and look forward to welcoming you to Provicenciales.

Sincerely,
Mona Beeson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sands at Grace Bay

Property: The Sands at Grace Bay
Address: Grace Bay | PO Box 681, TKCA 1ZZ, Providenciales
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Providenciales
#14 Spa Hotel in Providenciales
#18 Luxury Hotel in Providenciales
#18 On the Beach Hotel in Providenciales
Price range (per night): $207 - $661
Hotel Class:4 star — The Sands at Grace Bay 4*
Number of rooms: 118
Official Description (provided by the hotel):
Perfect harmony on Grace Bay Beach, Providenciales Experience an earthly wonder of sand and sea at our 114-suite luxury resort on Providenciales, Turks & Caicos Islands, British West Indies. Family-friendly, yet ideally suited for romantic getaways and wedding celebrations, The Sands at Grace Bay offers a harmonious balance of home comforts and sublime Caribbean elegance - as well as a picture perfect location on the sparkling shores of Grace Bay Beach. If you are dreaming of a beach holiday in the Caribbean that gives you the flexibility of having your own fully-equipped suite while enticing you with fine dining, pristine grounds and sigh-inducing vistas, we look forward to welcoming you to The Sands at Grace Bay. ... more   less 
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Also Known As:
Sands At Grace Bay Hotel Providenciales
Sands At Grace Bay Providenciales
Sands Grace Bay
The Sands At Grace Bay Turks And Caicos/Providenciales

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