Hi, My wife and I stayed at RWI for a romantic long weekend to celebrate our anniversary. The facility is lovely and the beach at Grace Bay is the best I have been to - ever. The problem I have is with the lack of response from management which doesn't seem to exist.
We requested a king bed - my wife and I are big people and we checked into the resort and were given a room - but with a queen bed. I told the bellman and housekeeper that we need a king bed and they said "this is one of the nicest rooms". My wife told me not to complain and we let it go, but that doesn't make things right - my wife slept on the floor and in two chairs put together on our anniversary. I mentioned this in repeated emails and there has been NO response from management other than once (no name) they said they would respond.
Eric Martin - Date of Stay - August 2017More
- Free Wifi
- Free Parking