I would rate this company worse than "terrible" if I could. Definitely
go with Sail Provo instead. I was recently involved with a trip to
spread a dear friend's ashes in the Turks & Caicos... 13 of us flew
down from all over the United States for this difficult occasion. We
had made plans with Sun Charters (via David Douglas) to charter their
boat to take us out on a particular day for a sunset cruise to spread
our young friend's ashes, as he had requested before he died from a
rare cancer. Throughout the planning process, David was uncommunicative, did
not return emails leading up to the event, and, at the last minute,
when we finally got him on the phone, he informed us of the timing of
the trip rather than discussing this with us, most horrifically,
though, is that he went back on his word about how long the trip would
be (we have the agreement that he went back on all in writing) and then worst of all, David
basically cancelled on us the day prior to the trip-- after my friend
had spent months planning this event and we had all flown down--
planning around this particular day and event. I can't understand how
the owner of Sun Charters could have handled the situation this
horrific way-- if he had made arrangements with my friend that he did not feel
comfortable with, that is not the customers fault, if he had made a
mistake with the timing and so had to go back on the agreed upon arrangement, we
probably could have even understood that and worked with him if he had
shown any sort of understanding, caring, or regret for the change in the situation.
David never took any responsibility or offered an apology of any kind. Rather, he was defensive and uncaring. We were shocked, to say the least, and felt that David Douglas, and Sun Charters, had left us "high and dry" during the most difficult and
important trip we have ever been on. We ended up re-booking with Sail
Provo at the last minute which was a WONDERFUL decision-- thankfully,
they could accommodate us and did so with grace and caring. We ended
up having the most meaningful and spiritual experience of our lives...
Sail Provo was kind, caring, flexible, accommodating, communicative, professional, knowledgeable, and had a very nice catamaran. I would definitely recommend Sail Provo. In our experience, Sun Charters was a heartless, uncommunicative, uncaring, unethical, and untrustworthy company. If you are going on a trip that you care about, from our experience, we cannot definitely not recommend Sun Charters.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.