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Reviews (2,457)
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All reviewsinfinity poolwaterfront restaurantsea viewsushiglass showerrain showercustomer servicebreakfast buffet isbusiness tripbusiness hotellobby bartrinidadportspainshipsgymgulf
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725 - 730 of 2,457 reviews
Reviewed 8 November 2016

WELCOME/CHECK IN:
very average; NO help for laguage, check in ver unpersonalized; NO room orientation for suite guest

ROOM:
cold atmosphere; NO mini bar, dirty; shoes from previous guests under the bad

FOOD&BEVERAGE:
very poor for room service, cold, tasteless, dishes just came with different sauces and garnishes; inconsistent quality and very old smelly fish.. nNEVER ORDER FISH AND SEAFFOOD HERE; YOU WILL GET SICK!
breakfast at the the regency club: a disaster; IS THIS A HYATT HOTEL?
wasting of money to pat more than 400 US$ per night; what a shame!
whatever I had asked for, none of the wines were available

CONCIERGE:
please do not use this name; they were unable to offer and book a half day tour on the island; do not expect that anyone follows up or calls you back in this hotel

OVERALL SERVICE:
THE WORST I HAVE EVER EXPERIENCED. why don't they tell their guest just to leave this hotel; it would be much better; there was no telephone call answered; after five or six times the first answer, but no idea, no apologize
This is an overrated hotel and by far the the worst Hyatt hotel I have ever stayed; shame on this hotel and the company; very bad management!

  • Stayed: November 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank stefan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2016

The hotel is under renovation for the next 3 months or more. The view of the water is closed off. It is a very sterile lobby area. The room facing the water is worth the stay. It is convenient to all areas of POS

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hyatt Hotels
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

Great rooms, fantastic view, wonderful food. The location is fantastic. Located at waterfront next to the cruise ship port, from the room you would have a fantastic view of the sea, the waterfront walk and it was like you could almost touch the cruise ship docked in the port. Very beautiful room with a great bathroom. Walking along the waterfront, sitting in the terrace enjoin one of the best burgers I’ve ever had or a nice white wine. Very nice lobby and great staff.

  • Stayed: February 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank happyjaveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016

Greatest customer service ever experienced in any hotel. I highly recommend this hotel for pleasure or business. The staff go out of their way to ensure that you are comfortable and your needs are met. Chefs really cared about your enjoyment fo their meals, and went out of their way to make it happen.

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2016

We stayed at this hotel for a few days after our visit to Tobago, nice new hotel on the water in Port of Spain. The hotel has a beautiful infinity pool on the "roof". The staff is very friendly and attentive. I do suggest getting out of the hotel and exploring the city, specially for dinner there so many other fun places to eat at.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank CasHoefman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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