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“Great location - Friendly staff”

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Hyatt Regency Trinidad
Ranked #2 of 21 Hotels in Port of Spain
Certificate of Excellence
Reviewed 8 November 2016

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Anthony M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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438 - 442 of 2,158 reviews

Reviewed 8 November 2016

WELCOME/CHECK IN:
very average; NO help for laguage, check in ver unpersonalized; NO room orientation for suite guest

ROOM:
cold atmosphere; NO mini bar, dirty; shoes from previous guests under the bad

FOOD&BEVERAGE:
very poor for room service, cold, tasteless, dishes just came with different sauces and garnishes; inconsistent quality and very old smelly fish.. nNEVER ORDER FISH AND SEAFFOOD HERE; YOU WILL GET SICK!
breakfast at the the regency club: a disaster; IS THIS A HYATT HOTEL?
wasting of money to pat more than 400 US$ per night; what a shame!
whatever I had asked for, none of the wines were available

CONCIERGE:
please do not use this name; they were unable to offer and book a half day tour on the island; do not expect that anyone follows up or calls you back in this hotel

OVERALL SERVICE:
THE WORST I HAVE EVER EXPERIENCED. why don't they tell their guest just to leave this hotel; it would be much better; there was no telephone call answered; after five or six times the first answer, but no idea, no apologize
This is an overrated hotel and by far the the worst Hyatt hotel I have ever stayed; shame on this hotel and the company; very bad management!

  • Stayed: November 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank stefan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2016

The hotel is under renovation for the next 3 months or more. The view of the water is closed off. It is a very sterile lobby area. The room facing the water is worth the stay. It is convenient to all areas of POS

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

Great rooms, fantastic view, wonderful food. The location is fantastic. Located at waterfront next to the cruise ship port, from the room you would have a fantastic view of the sea, the waterfront walk and it was like you could almost touch the cruise ship docked in the port. Very beautiful room with a great bathroom. Walking along the waterfront, sitting in the terrace enjoin one of the best burgers I’ve ever had or a nice white wine. Very nice lobby and great staff.

  • Stayed: February 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank happyjaveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016

Greatest customer service ever experienced in any hotel. I highly recommend this hotel for pleasure or business. The staff go out of their way to ensure that you are comfortable and your needs are met. Chefs really cared about your enjoyment fo their meals, and went out of their way to make it happen.

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Trinidad

Address: No 1 Wrightson Road, Port of Spain, Trinidad
Phone Number:
Region: Caribbean > Trinidad and Tobago > Trinidad > Port of Spain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 21 Hotels in Port of Spain
Price Range: $249 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Trinidad 4.5*
Number of rooms: 423
Official Description (provided by the hotel):
Hyatt Regency Trinidad is a high rise hotel at the Port of Spain International Waterfront Development along the waterfront of Trinidad and Tobago's capital city. This 423-room hotel offers contemporary style and a comfortable luxury for Trinidad visitors. Featured in the design is a 16,000-square-foot Grand Ballroom, a 10,000 square-foot multipurpose facility and twelve smaller meeting rooms including two boardrooms. In addition, guests can enjoy a 9,000 square-foot spa with en suite facilities and a serene rooftop infinity pool and terrace with beautiful views of the Gulf of Paria and provides a relaxing escape for business travelers. Dining options range from a fine-dining restaurant, 24 hour café, sushi bar, lobby lounge and bar, in-room dining and poolside bar. Currently the hotel is undergoing a refurbishment. There is limited access to some areas but all amenities are available. ... more   less 
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Also Known As:
Hyatt Regency Trinidad Hotel Port Of Spain
Hyatt Regency Hotel Trinidad
Hyatt Port Of Spain
Port Of Spain Hyatt
Hyatt Regency Trinidad Port Of Spain

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