This was our 3rd time visiting GC and our first time during 'high season.' I shopped around for hotels and with TA reviews and SS prices, I felt like they were the best option. We usually stay at Marriott and it was about $300 more a night to stay at the Marriott and SS has free wifi and free use of world gym, so we thought we would give SS a shot. We booked the 'Money To Play' package which gives you 25% of whatever you paid for your room before taxes and lets you use them on different excursions and food at the grille. We used it for a Sunset Sail which we really enjoyed and food at the grille. The food is as good as the reviews and I did a review on the grille already so I won't go into that.
We arrived around 2pm and went to check in and our room was not ready yet. Check in is at 3, however we always get there early at Marriott and get right into our room so that was somewhat annoying. They gladly held our luggage for us and we headed to the beach until check in. When we first walked into our room, I thought they were a little small. We got the smallest possible room b/c it was obv the cheapest but I would go for the next size up next time if I stayed there again. The rooms were very clean and tidy. They were not extremely nice rooms but they were definitely clean and comfortable. The only complaint I had about the rooms was that the flooring was tile and whenever you came back from the beach sand would be all over the floor and stick to your feet and everything else on the floor. I just wish they had carpet. We did not use any of the kitchen appliances during our stay b/c we ate out every meal. Breakfast was complimentary and was pretty good. I only have the Marriott to compare it too, but Marriott's breakfast buffet blows SS buffet out of the water!! It was good enough to get your day started though. Oatmeal, toast, yogurt and a few type of breads were offered along with coffee and juices. The outdoor area around the resort is nice and lots of people were sitting out in the sun together just relaxing everyday. I thought the pool area is very awkward as it is outside of the grille and people are eating right beside you when you are swimming and gets pretty crowded.
I read a lot about the walk to the beach from the resort being a problem for a few people. I recorded a video of myself walking from the front desk to the beach itself and it took 4 minutes to do that. You do have to cross the st and at times traffic can be heavy but usually someone will stop and let you cross if it's busy. The other problem I read about was walking by The Westin's dumpster area, which they had covered up and was not a problem. If I can figure out how to attach a video to this review, I can post the walking video as I saw many people wanted to know about that.
I only ran into a couple problems and that was early on in our trip and I thought I was going to give SS a really bad review bc of it, however they turned everything around in what I thought was the right thing to do and I was very happy with that. The first problem I had was that they advertise that you get to use World Gym for free when you stay with them which is probably about 30% of the reason I chose them as World Gym usually charges about $12 a day to work out. I went to the front desk and asked if I needed anything to get into the gym, and the guy handed me a pass. I caught a bus to the gym and when I arrived a sign was on the front door stating that the gym was closed b/c they were moving locations and would not be open for another week or so. I was pretty furious as I wanted to work out and that the guy sent me all the way there without telling me that. I ran back to SS which took about 10-15 minutes and told them the bad news and asked if there was anything else they could do and they just kind of looked at me with blank stares and said 'no.' I asked if they would please let other guests know this info and not to send anyone else there and the next day I saw they had a sign posted about the gym being closed. When I got back to my room I told my g/f the news and told her I thought it was ridiculous that they advertise that, and then sent me there, and then had no solution? I told her they could of at least sent me to 'anytime fitness' somehow and about an hour later I got a message on our room phone stating that they would send me to anytime fitness and reimburse me whatever it cost to go there. I did go to Anytime, and when I got there, they were having a 2 year anniversary party and they were really busy and told me I could just use the gym for free that day. I was happy with SS decision to fix this problem. The other problem I had was with the front desk. When trying to find out different excursions to do on the island or get a few new suggestions, the front desk was not helpful. I tried a couple times with different front desk people and just got 'you could go to sting ray city, or do the submarine.' Both of those options are on our 'money to play' sheet and I was looking for different idea's which I later found online via TA and other sites. We also had an issue when booking our Sunset Sail. We were supposed to be given 2 voucher's to get onto the boat and when we arrived to check into the excursion we told the lady we were not given voucher's and she called the front desk. The gentleman asked to speak with me and swore he gave them to me, and then I swore he did not give them to me. We kind of argued for a minute and then I just finally told him that one of us made a mistake and regardless I just wanted to get onto the boat and enjoy the evening and they made it happen.
With all of that said, I feel like SS did what was right to solve the problems we encountered and I was happy overall when we finally left. For the money we paid, we were very happy with our stay and everything else all in all. SS is not The Marriott or The Ritz, so don't go there expecting that kind of service and atmosphere just b/c TA has them at number 3. They are however a nice, clean, well run resort. If you are looking to save a few bucks and don't mind somewhat mediocre service then I believe you should give SS a try. We are going back in low season and are not planning on staying there again but I would consider it again in high season. Hope this helps
- Official Description (provided by the hotel):
- Sunshine Suites Resort offers the best in affordable boutique lodging. We're a short walk from the sparkling ocean waters and white sand of Grand Cayman's famous Seven Mile Beach. Enjoy the convenience of our prime location near dozens of shops, restaurants and activities. Our amenities include free continental breakfast and wireless internet. In addition, Guests enjoy the amenities at our neighboring sister property on Seven Mile Beach including charging privileges to your hotel room: Use of the beach, beach chairs and towels, Beach Ambassadors to service your needs and assist you with beach lounge chair placement, unlimited use of the Fitness Center and spa. We offer our guests high end accommodations, excellent services and convenience at affordable prices. Whether your visit is for business or pleasure, a warm and friendly team awaits you! ... more less
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- Also Known As:
- Sunshine Hotel Seven Mile Beach
- Sunshine Suites Resort Grand Cayman/Seven Mile Beach, Cayman Islands