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St. James's Club Morgan Bay
Ranked #4 of 13 Hotels in Gros Islet
Certificate of Excellence
Reviewed 14 July 2011

The corporate customer service at this place is awful. They do not respond to phone calls or e-mails. The customer service at the actual resort was great and I understand that there are certain things out of their control. One thing that my now husband and I was disappointed about was closing the only swim up bar. It was only supposed to be closed a day and ended up being closed 4 of the 7 days we were here. We were told it was only going to be down one day, and never updated on when it was going to be fixed. Huge disappointment. They also showed on the itinerary there would be two restaurants open for breakfast and we only saw 1 open the entire week we were there. So the only food you got was buffett style. Just be prepared that if you like your scrambled eggs well done you aren't going to get that at this place. Also, they have security guards but they don't keep the locals that are trying to sale stuff off the property, so if you lay by the beach be prepared to get hassled.

  • Stayed: June 2011, travelled as a couple
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4  Thank LB062011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,028 - 5,032 of 6,310 reviews

Reviewed 14 July 2011

A bit late with my review but was browsing, saw this & here I am.
Travelled to St Lucia with my wife & 2 kids (3ys & 18m old) on a Virgin package.
A good flight but the 1 hour stopover at Barbados made it drag a bit, would recomend the non-stop flight they do if it fits in with your dates.
We used the helicopter transfer upto Castries & it was excellant. Believe me after a near 11 hour flight with 2 toddlers its worth the money!
Mirroring other reviews this place isnt 5*. If thats what you want/expect then pay in excess of £11000 for 2 weeks & go elsewhere.
From our experience what you get here for what you pay is a really nice relaxing holiday.
The hotel staff, from the front desk to the cleaners, are chilled, laidback, helpfull & really friendly.
They do rotate the restaurants they have open but if your there for 2 weeks you will get to use all of them several times if you want to.
Our favourite was the pier, a lovely setting.
With my 2 youngsters we usually had our evening meal quite early & as a result had no problems booking a table.
The food on offer here is excellant. If anyone reviews it as not being the case they are either ridiculously fussy or have no taste buds.
The waiting staff were superb, they all doted on our 2 kids & on several occasions they took them off on a little walk which gave us 10 mins or so to eat in peice!
The hotel buildings are showing there age here & there but the whole place is clean & tidy so it didnt bother us to much.
The grounds are fantastic, the gardeners do a brilliant job.
The pools are large & clean, no probs for us re ear infection etc.
The beach isnt the biggest & the water isnt crystal clear but again its clean & tidy.
I sailed regularly on the small boats they provide for free & really enjoyed it. Got halfway to Martinique on one occasion before I bottled it & turned back!
The only negative thing I have to say about this place quickly turns into a positive.
Whilst out of our room on our 2nd day the A/C unit (above the entrance door) leaked badly.
On our return & upon opening the door my 3yr old son charged past me into the room. skidded on the unseen pool of water on the floor & smashed his head on the tiled floor. Lots of blood & lots of tears.
Fortunately he wasn't hurt seriously hurt,the onsite nurse quickly patched the little fella up. The front desk manager got a taxi & took us off to a private medical centre where 3 stiches were inserted.
He paid the bill there & then (as you would expect) so no expence of insurance claim made on our part.
We were moved to an upgraded room.
They even gave us a childs rubber swimming hat so the boy could still go into the pool.
Obviously they were liable & had to help but I couldnt fault the way they reacted.
Kind & proffesional.
We went off complex several times during our stay. Just wait at the kerb on the main road o/s the resort & the local minibuses will stop to pick you up. Again whether you go upto Rodney Bay or into Castries the locals are fine, we didn't get any hassle so give it a go.
I've been all inclusive to 3 other islands in the carribean & had a good holiday on each occasion but have to say this place is the best I've stayed at.
As I said at the beginning its not perfect but imo the pro's outweigh the con's massively.
If you give it a go I think you wont be dissapointed.

  • Stayed: September 2010, travelled with family
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4  Thank Slikmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2011

Took a brief family vacation in early July. The facilities, though not extravagant, were kept up very well and more than adequate. There was a team of grounds-keepers active every day. One day a wonderful grounds-keeper even climbed a palm, retrieved a number of coco nuts, sliced them open to yield the water and meat and handed them out to the guests. The setting was impressive, though the beach area as noted in other reviews was somewhat limited. There was enough beach lounge chairs and umbrellas available. As it was the 'rainy season' , the beach front apparently gets run off from the hills ( the entire interior of the country of St. Lucia is a rain forest) so don't expect typical Caribbean crystal clear, blue water at beach side. Off shore you will find it though. It rained periodically but not enough to spoil the stay.
The main part of this review involves the extremely caring staff. They all were phenomenal. From the wait staff to the groundskeepers to hotel staff almost all were genuinely interested in making our stay enjoyable. There was not a sense that employees were trained to ask if they could be of help, they truly were interested. Requests for a change in normal routine was responded to quickly. It was a pleasure. The room was adequate for 3.
Regarding food, quantities were plentiful. There are several restaurants that had an adequate but not very exotic menu that doesn't change. Le Jardin, a French styled choice I feel was the best. All require a reservation (earlier in the day is best). Kudos to Val at the Palms and Lucy at La Jardin. Since it was 'slow season', two of the (I think) 4 restaurants were closed but rotated during the week we were there. The optional (additional $20.00) steak available at each eatery was superb. An added bonus for water skiers is that there is free water skiing daily along with standard small sail crafts and banana boat rides. I would definitely stay again. Great value, wonderful people. You can’t go wrong with this all inclusive resort.

Room Tip: Our travel plan included a free upgrade in room
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  • Stayed: July 2011, travelled with family
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3  Thank mec09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2011

We got married on June 18th, and decided to spend a few days on a short honeymoon before my hiusband went back to the United States. I was lovely, but i enjoyed it more for him than myself. This was the first time he has been to any other Caribbean island other than Barbados. We loved it. Almond Morgan Bay's Staff are so friendly and helpful. As an evnt and wedding planner in Barbados, i will definitely recommed this hotel to my clients.

Gail-ann Phillips-Luke and Emerson Luke

  • Stayed: June 2011, travelled as a couple
    • Value
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2  Thank XQuizitEventz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2011

I recently went to St Lucia on July 4th - 9th with my bf, sister & fiance. Very pleasant, relaxing, all you can eat & drink vacation - what more could you want?

Heres my Review:
Hotel: 3.25 Star (Personal Rating)
Pros: clean/tidy, nice size rooms, 3rd flr great front entrance views of ocean, nice lagoon view on back balcony, decent maid service.
Cons: small tv, need new beds (springs dug into my back), Ants in room (found in bathroom, desk, nightstand) *Ants especially come out when you have food in the room...eek!

Service: 4.5 Star (Personal Rating)
Pros: I thought the people were fantastic in St Lucia. All staff memebers were very accomodating, patient and sweet. Bartenders were fantastic, Lunch/Dinner servers were willing to accomodate our food needs NOTE: PATRONS PLEASE TIP THEM!!
$1 dollar and a smile will go a long way! I saw so many people who didnt leave a dime for all the great help...ridiculous!!
Cons: NADA

Pools & Beach: 3.75 Star (Personal Rating)
Pros: Pools were great, loved the adult pool with swim up bar! Spent many hours there ;)
Cons: Beach was quite small and slightly dissapointing but we made the best of it and enjoyed the use of FREE kayaking, pedal boating, wind surfing, and BANANA BOAT RIDE (THE BEST!!)

Food & Alcohol: 4.25 (Personal Rating)
Pros: 4 main resturants: Morgan Pier, Le Jardin, The Palms & Bambou. Also Sunset Lounge has pizza,burgers,fries,hotdogs, pasta daily & BBQ on beach daily for lunch. Great fresh fruits & seafood daily, delish french & creole cooking (beef & chicken stews)
Alcohol was good; carried alot of variety of RUMS! Although theres limited top shelf; they did carry a decent variety (Smirnoff, Beefeater, Jonny Walker Black, Paul Masson)
Cons: Menu does not change for dinner at the resturants

TIP: TAKE A TAXI FROM AIRPORT TO ALMOND MORGAN BAY, (its cheaper, faster & great island views - approx 1 hour ride) For a Reliable, Prompt, Informative, Affordable (round trip) Taxi Service: Contact: Andre Joseph from A-Touring Services www.ataxiservicestlucia.com - Email him to setup your car service before you arrive!
Joy's Tour was fun, informative, great nature tour, lovely mineral bath, lunch, snorkel and speed boat ride...lil pricey but fun....to bad it rained on our tour :(

Room Tip: Request for 3rd Floor for best views and try to get 700's & 800's section (closer to bea...
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  • Stayed: July 2011, travelled as a couple
    • Value
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4  Thank VaKayLover03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. James's Club Morgan Bay

Address: Choc Bay | St. Lucia, Gros Islet, St. Lucia (Formerly Morgan Bay Beach Resort)
Phone Number:
Region: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Gros Islet
#4 Family Hotel in Gros Islet
#4 Luxury Hotel in Gros Islet
#4 Romantic Hotel in Gros Islet
#4 Top resorts Hotel in Gros Islet
#4 On the Beach Hotel in Gros Islet
Price Range: $346 - $1,659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. James's Club Morgan Bay 4*
Number of rooms: 345
Official Description (provided by the hotel):
Escape from reality at the four-star St. James's Club Morgan Bay, Saint Lucia - A fun, relaxing, and casually elegant Caribbean beach resort famous for its friendly staff, amazing tropical gardens and great service. St. James's Club Morgan Bay is an excellent choice for couples, families, weddings, honeymoons, family reunions and more. This resort has 345 rooms in total for its Caribbean vacationers to choose from. Guests can relax and enjoy terrific garden view, beachfront, ocean view and suite accommodations. ... more   less 
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Also Known As:
Morgan Bay Beach Hotel Gros Islet
Almond Morgan Bay Beach Hotel
Almond Morgan Bay St Lucia
Almond Bay St Lucia
St. James's Club Morgan Bay St. Lucia/Gros Islet

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