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moab8
Denver, Colorado

Great hotel, centrally located.

4.0 of 5 bubblesReviewed 4 weeks ago
The lobby, beach, food, gym and service was all 5 star. The room was nice but not as nice as The Royal Sonesta where we stayed after. The rooms are clean and the view from our room was great - just felt more like a 4 star than 5. Convient to walk to a ton of restaurants. Staff was all so kind and helpful with recommendations.
Date of stay: February 2025
Room Tip: Get a room with a beach view.
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (8,993)
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5,170
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All reviews suite tower michael tischler ocean view lobby bar new tower la concha renaissance adult pool main pool beautiful resort chairs and umbrellas great beach resort fee concierge desk condado area fitness center solera pools
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Reviewed 5 weeks ago

There are three Marriott chain hotels in Condado, this one used to be my favorite, but now is not any more .. at least until the finish renewal work (I understand it is in process of becoming Autograph Collection)

On the pros side: it does get a slightly wider part of the beach. Rooms are ample, with beds often facing the sea view and bathrooms generally renewed. The gym is better than average and overall service is good and friendly. The old breakfast place is good and well located.

However, endless renewal work has left one of two towers entirely unavailable. On the available tower (ocean front), 1 out of 3 elevators doesn't usually work. Rooms have become more noisy because of the very loud music in the hotel's party venues (2) as well as in the neighboring park, particularly in the latter part of the week. The worst, last time I stayed, was the humidity in the rooms .. first room was really unbreathable. I changed to another that already had a loud, bulky humidifier in, which at least did work, capturing half a gallon of water per day!

Lastly, in spite of some fantastic employees (Rafael, Sarai and others come to mind .. always outstanding in every sense) others have gone downhill, like Juan Pablo at the reception who now seems constantly under stress and unhelpful.

Last tip - don't accept Ocean tower rooms finished on 16 or 17 .. those are too close to the elevators and are significantly smaller.

Date of stay: February 2025
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Diego P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Rivera, General Manager at La Concha Renaissance San Juan Resort, responded to this reviewResponded 4 weeks ago

Saludos B408DEdiegop,

Thank you for taking the time to share your recent experience at La Concha Resort with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service

We will recognize Rafael and Sarai for their outstanding service.

As you noticed, we are currently undergoing enhancement of our public areas and Suite Tower which we hope to complete shortly to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.

Although we fell short of meeting your expectations during your past stay, I hope you will consider La Concha Resort on your next visit to San Juan so that we can better deliver upon the guest experience you deserve.

For future reservations please contact me and I will assist you so that you can experience our new enhancements.

Sincerely

Mike Rivera

General Manager

mrivera@laconcharesort.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 5 February 2025

The location is perfect, the staff is personal, and the facilities are amazing. Located right on the beach along with 3 pools, there is plenty to explore. The gym is one of the best in the hotel zone. The resort fee is steep and not sure why it needs to be so high. However, the biggest issue is if you overnight on a Friday or Saturday, don't expect to sleep. The deep base of electronic music will permeate the walls and keep going until 4:30 am. Light sleepers will struggle, even with earplugs and white noise machines. That said, the grounds are very nice. Lackluster breakfast for a resort such as this.

Date of stay: January 2025
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maps315861
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2025

I had an amazing experience at La Concha! The best part was the 330 cocktail making class with bartender, Angel! He made our stay amazing- made great drinks, gave great recommendations, and provided entertainment to us while at the bar! Virna, the fitness instructor, was also very accommodating during my stay! I loved her water aerobics class and she went above and beyond during with fruit water, infused washcloths, and lavender during my session! Overall, the resort was very nice and had plenty to do. Very nice spots to be at the pool or beach. Beach staff was also very helpful and friendly with setting up chairs and umbrellas! Also had fun at the casino and lobby bar! Old San Juan is very fun and just a short uber away. La concha is very close to the airport as well. The stay, food, and drinks were a tad expensive but I was very pleased with all of it. The room was very nice and had a beach view. 😍

Room tip: Breakfast in bed is not free lol, don’t be fooled.
Date of stay: January 2025
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jessi N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2025 via mobile

Bartender Jimmy, pool servers Vladimir and Rosie are long time, fabulous employees at La Concha. The hotel is experiencing renovations but it’s a great location with tons of good restaurants close by. Have been here for years; will be back!

Date of stay: January 2025
Trip type: Travelled with friends
1  Thank RMLoves2Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2025

Although under some renovations, Laconcha remains one of the coolest places in Condado. Everyone is lovely, but a standouts for sure is Jimmy in the lobby bar who makes the best cocktails! If you are at the pool, you must ask for Vladimir as he is a superstar!

Date of stay: January 2025
Trip type: Travelled with friends
Thank Kara P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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