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AU$1,054
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Reviewed 4 May 2016 via mobile

Let me start by saying how appreciative my wife and I both are for the outstanding service we received during our recent stay at the Condado Vanderbilt. The hotel is exquisite in it's decor and amenities. Before we even arrived I was communicating via email with the concierge. They we're prompt and provided much needed information. WE we're greeted at the hotel entrance by smiling and informative bellhop Michael who quickly guided us to the check in area. We we're offered complimentary champagne and other beverages while we we're checked in. It was early so they told us they could keep our bags and the would text us when the room was ready. We we're contacted within the hour and we we're very excited to hear that Joyleen The had upgraded our room to an even more spacious suite. Our room was very spacious with amazing sea and city views. The room was very quite and their security measures incorporated into the hotel made us feel so safe. We we're promptly contacted by our Butler via text inquiring on whether we needed anything. We we're constantly greeted with smiles and a willingness to assist in any way they could. The property is immaculate and has a cigar lounge several bars ample seating and numerous pools. The Condado Vanderbilt is a beautiful slice of luxury and comfort all wrapped up in one. We are already planning a return trip in October for my wife's birthday. Thank You Condaso Vanderbilt for an oppulant and restfull stay.

Mr and Mrs Luis Morales

Date of stay: April 2016
Trip type: Travelled as a couple
2  Thank L9560OHluism
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2016

From the moment we drove up to the entrance we were treated like royalty. The front desk staff was very friendly and efficient - even offered us a glass of champagne. Our room was very spacious, beautifully decorated and stocked with goodies that were complimentary. They had three pools and all very wonderful. Every waiter, bartender, server, housekeeper, and restaurant staff was friendly and willing to give you recommendations for attractions and restaurants. Their restaurants were amazing. We are already planning another visit with our whole family. Worth every penny we paid.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Stephanie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2016

Everything about this hotel (with the exception of the 1919 Restaurant which I'll review separately) was amazing. The service of the staff, valets, housekeeping, butlers was exceptional. Jose, the valet manger knew our names after a couple of days. Everyone goes out of their way to be friendly and attentive. The housekeeping and the amanitas in the rooms, is also some of the best I've seen. The location of the hotel is also very good and the rooms are beautiful. 5 Stars!

Room tip: The 12th floor ocean views with a patio are worth the extra expense.
Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank artist2be
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2016

Stayed six nights, booked two separate rooms, then upgraded to a two bedroom suite. Rooms are spotless, hotel is spotless, beautiful, comfortable in every way. Hotel staff is professional, friendly and willing to help in anyway possible. I have stayed all over PR and at many hotels/resorts on the island. This place is now the best. There are a few tiny issues, but nothing is perfect. I recommend this hotel. Edgard is very professional and accommodating. Thank you for taking care of us!
Too bad someone walked away with my son's under armor cap at the Ole restaurant on day 1 but like I said, nothing is perfect.

Date of stay: April 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank hpeter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2016 via mobile

After visiting my family, we decided to spend some quiet time at the Vanderbilt. The hotel is located by the beach and walking distance to many great restaurants. The room was very luxurious and comfortable. The staff was also very attentive. We are coming back next month!

Date of stay: January 2016
Trip type: Travelled as a couple
Thank panchomoreno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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