I too, have to agree with several of the past reviewers that this could be a great place to stay if the management would just fix some minor details. First the pluses of the Cervantes: The location was great. My husband and I were able to walk everywhere in Old San Juan. Although small, the room was quite sufficient for our needs. Very nice decor. Pleasant staff. Now the minuses: The noise from the street behind the building can carry late at night. Two of the three nights we were there we were woken up by some rowdy folks walking home from a neighboring bar. There's nothing the management can do about it, it's just the nature of the location. The lovely shower didn't have a small shelf to put shampoo, soap, etc on while showering. Really inconvenient. The floors were not as clean as I would have expected. I found a quarter and a bottle cap on the carpet from a previous tenant. There was also a small amount of mildew build-up beneath the shower door. I wouldn't have noticed it, but since I had to bend over to pick up my shampoo bottle (due to no shelf in the shower) it was evident that the corners were not cleaned well. Finally, I had an issue with the hotel after check-out. I had wanted to use a different credit card to pay for the stay rather than the one I guaranteed the room with. I gave the clerk the different card, she swiped it and gave me a receipt. When I got home and checked both credit card accounts, both accounts were charged the full fee. She didn't release the hold on the original card and it went through in addition to the charge on the second card. It took a couple of weeks to resolve. I let American Express handle it. Like I said, really mixed feelings about the hotel...
- Official Description (provided by the hotel):
- The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more less
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- Also Known As:
- Cervantes Hotel San Juan
- Cervantes San Juan