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“Not up to Marriott standards”

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Courtyard San Juan Miramar
Ranked #17 of 47 Hotels in San Juan
Certificate of Excellence
Toronto, Canada
Level 6 Contributor
187 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Not up to Marriott standards”
Reviewed 4 May 2012

First of all extremely hard to find.Location in a seedy part of the city.Reception employee was rude and not welcoming when we checked in.Room was okay with stained carpets. At least the bed was up to Marriott standards.

  • Stayed April 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank welltravelled019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (168)
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English first
San Francisco, California
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2012

This hotel was very clean, pool was nice, location was excellent.

Room Tip: Higher rooms are less noicy
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  • Stayed December 2011, travelled with family
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Helpful?
Thank Shyno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens Village, New York
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 April 2012

We purchased this room by bidding on Priceline. Once I began to read the reviews I was a little nervous as its non-refundable. We figured we would make the best of it, and I am really glad I didn’t pay attention to some of the reviews I read.

It is a business district, so in the evening, it is very quiet, being from NYC this is not intimidating to me, but I could see how that would be to some people.

The Hotel is set up with a very nice lobby and two restaurants, one that is rated among the top ten restaurants on the island! There is also a Gym and a Laundry room as well as a business center that offers free internet and printers.

The room was very large and clean and we had no complaints, it was serviced regularly. The pool does get sun, and yes it is in the afternoon, but once it gets there, its decent sun. People need to remember this is a Hotel, not a resort, when you go the Caribbean, that does make a difference. I didn’t feel that there was a lot of noise as some people mentioned.

I will mention there was a great deal of cruise passengers on the weekend, and I am sorry to say that the group that was at our hotel was not at all behaved, and they really let their teenagers run amuck! I am not knocking cruisers, we take many cruises ourselves, but this large group was very rude and inconsiderate to other guests, and it struck me funny that most of the negative reviews, or complaints come from the cruise passengers.

We rented a car and we found it very convenient to be so close to the highway to get around. There is a bus stop on the corner and the bus will take you to Old San Juan for 75 cents and it’s about a 10 minute ride. We felt safe taking the bus, and on the day we went in there were quite a few tourist’s that were on the bus as well.

For what we needed we were pleased, we got away for a great deal. The room was clean, and all the employees were really very nice and made our stay enjoyable.

It’s a Hotel, not a resort, if you can remember that you will have no issues. If you want a resort and a fancy pool, etc. then maybe think twice before coming here. If you want great accommodation’s for a great price then you will be satisfied. We would stay here again for sure.

Room Tip: When you check in be sure you do not get a connecting room, they are smaller then regular rooms and...
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  • Stayed April 2012, travelled as a couple
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Helpful?
4 Thank FJS0974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2012

We were in San Juan for a few days and wanted to stay in different locations. So we used a reward certificate to stay at the Courtyard Mirimar. I'll admit the location is a little grimy. Its in a business district. But inside the hotel it was just fine.Very clean and the rooms were a nice size for two doubles. We are a family of 5 & we were just fine. We enjoyed the pool and a restaurant not far from the hotel(2 blocks)l. The staff recommended and it was great food .I walked around with ease during the day & night. Nobody bothers you. Overall a good spot based on other prices in San Juan ,

Room Tip: Ask the front desk for things to do in the city. The staff were excellent. Very friendly & help...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tvile619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
1 review
Reviewed 18 April 2012

Marriott's usually provide a consistent level of service and accomodation. This one disappointed.

While the website advertised self parking on property - you have to put up with and pay for ($15 per day) for valet parking. And they double charged several parties including us for parking, which was slowing down checkout.

They added a fee ($10.35) to our bill for a "hotel Tarriff". As far as we could see it was only added for Priceline customers, so it can be negotiated off the bill if you stick to your guns. The charge does not appear on the website.

The building and rooms are truly wierd. The bathroom is built is such a way that the toilet seat will not stay up. I guess women may appreciate that. But figuring out how to flush the toilet is a real challenge, you have to get down on your knees and search. The shower curtain was not quite long enough, so there was no way to avoid a puddle on the bathroom floor. The bed was slanted, and very soft. There is only one elevator to serve about 10 floors. We were lucky to be on the second floor and could walk. But watch your head, the passageway won't accomodate a 6 foot person at some points. (In any real emergency, people are going to get hurt.) And, the pool is on the North or West side of the building, so it does not get sun most of the day.

The area is a business area, definitely not a resort/vacation/beach/tourist area. That said, you can reach Old San Juan, or the Condado beaches in a short time. There are 2 or 3 decent restaurants in the neighborhood, plus 2 in the hotel. Allow 45-60 minutes for breakfast - they only cook one order at a time.

The service staff was the redeeming point - quite up to Marriott standards. Too bad they are stuck with so little to work with.

Room Tip: Stay on the 2nd or 3rd floor and use the stairs. The one elevator is frequently full and you may hav...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard San Juan Miramar

Property: Courtyard San Juan Miramar
Address: 801 Ave Ponce de Leon, San Juan 00907-3326, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in San Juan
#12 Family Hotel in San Juan
#14 Romantic Hotel in San Juan
Price range (per night): $135 - $273
Hotel Class:3.5 star — Courtyard San Juan Miramar 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
San Juan Courtyard

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