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All reviews north tower across the street jean paul front desk puerto rico old san juan free breakfast yogurt partial ocean view the breakfast area king suite short walk to the beach within walking distance the general manager ashford avenue pre cruise stay beach chairs
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Reviewed 12 November 2017 via mobile

After our first two reservations were cancelled we were lucky to be able to land a room at the Best Western Condado. There are still hotel's in the area that do not have full electricity but this hotel does. The price was more than others but we were happy to have all amenities available to us. Also, do yourself a favor and have dinner at Ropa Vieja, located right on the property.

Stayed: November 2017, travelled as a couple
1  Thank vfergv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

Although San Juan was have a hard time we found the Best Western Plus Condado Palm Inn & Suites up to the task. They have a large generator which runs the AC and has great Internet service. Will be staying here again after our cruise for three nights. Great Place in San Juan and centrally located.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank harveyrogalsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

I stayed recently at the Condado Palm in San Juan and was pleasantly surprised. I've stayed in Best Westerns before but this one had more of a modern and upscale feel than I attribute to that brand. The location was in the middle of Condado and the staff were accesible and helpful. They also spok english which is not a given in Puerto Rico. Highly recommend it!

  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank 65eduardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

I was one of the lucky ones that could stay at the CONDADO PALM BEST WESTERN PLUS just after Hurricane Maria hit the island. The CONDADO PALM was one of the few hotels in San Juan working full time and without interruptions during the blackout weeks... we had 24/7 electricity, air condition, hot running water, internet, daily hot breakfast, pool, gym, business center, in room mini fridge and microwave! Modern rooms and nice bed. Plus they have a full restaurant onsite and a Nestle Toll House, and just across the street a Walgreens and CVS! And the staff is so friendly they made you feel at home. This is the HOTEL to stay!!! Highly recommend it!!!

Stayed: October 2017, travelled solo
3  Thank TRUTHANDONLYBUT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this reviewResponded 9 November 2017

Thank you for staying with us and taking the time to review the stay. It was a pleasure having you with us. As you mention, The Condado Palm is open for business. We are fully operational. Shops and Restaurants in San Juan have begun to open, as the city is regaining power. We have been receiving a lot of leisure guests, more than the previous year. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834.
Siempre a la orden,
Henry Neumann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

Stayed at the Best Western Plus Condado Palms when our initial reservation at the Marriott Stellaris was cancelled last minute and our back up hotel Wind Chimes Boutique Hotel offered no amenities advertised on their website.

Condado Palms Hotel is clean and fully operational working off of generators as the electricity has not been restored on the island since Hurricane Maria. Front desk clerks were polite and always helpful. Room was clean, air conditioning worked well, WIFI was strong, king bed was comfortable, bathroom looked to be recently renovated and I would rate the shower as the best shower of all hotels I have ever stayed at – amazing water pressure. Breakfast was also included.

Hotel is located one block from the beach, has a CVS and Walgreens on opposite sides of the street and a Starbucks around the corner – what more could you need.

Cost of an UBER from the hotel to the Airport was $9.00.

Stayed: October 2017
4  Thank 67avidtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry N, General Manager at Best Western Plus Condado Palm Inn & Suites, responded to this reviewResponded 4 November 2017

We are glad that we were able to accommodate your stay. As you mention, our property is fully operational. All of our amenities and both our restaurants, Ropa Vieja and Nestle Toll House Cafe, are open. We look forward to accommodating other travelers that have been displaced. For our avaialability you can contact me directly at Hneumann@condadopalm.com or 787-648-8834.
Siempre a la orden,
Henry Neumann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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