This hotel might have been nice enough 30 years ago, but nobody has bothered to do anything since. The rooms are shabby and badly equipped. We had a coffee maker with no filters but actual coffee for 2 days, then filters but no coffee the other 10 days. The hot water came and went with little predictability, and at times there was no actual water coming out of the hot tap at all. The resort had an outbreak of pinkeye, which you could just blame on Jamaica...except that the staff members in the kitchen were visibly affected. We found a piece of a chef's bandaid in a burger. The food was of poor quality and repeated with little variety. The bar regularly runs out of both alcohol and mixers. There are cockroaches in abundance. The insanely loud water feature in the lobby (which you can hear in the rooms) regularly makes the tile floor slippery. There is no air conditioning in most of the hotel. The wifi only works in about 3 square feet of the hotel and is bad even then. The manager is in no hurry to fix issues. Hotel entertainment is dire and stupidly loud. If the hotel isn't at full occupancy, some of the all inclusive promises are broken. The two biggest suites are over the pool pump, so very noisy, as are the ones over the nightclub.
The positives? The nude beach is nice, some staff members are very friendly. At the end of the day, you are still in Jamaica...so that is always good.
- Official Description (provided by the hotel):
- Shuttle Bus service attract an extra charge. Airport Transportation attract an extra charge. Free internet service only in lobby area. ... more less
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- Also Known As:
- Club Ambiance Hotel Runaway Bay
- Ambiance Hotel Runaway Bay
- Resort All Inclusive Ambiance
- Club Ambiance Jamaica/Runaway Bay
- Club Ambience Jamaica