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“Hurricane Sandy tried but failed to ruin our holiday”

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Sandals Royal Plantation
Ranked #2 of 35 Hotels in Ocho Rios
Certificate of Excellence
Reviewed 5 November 2012

Our 5th trip to Sandals but our first to The Royal Plantation. Wow what a place, we arrived at Kingston Airport where our private transfer was waiting. we were whisked off within 10 minutes of arriving through baggage reclaim. Once we arrived at the Plantation we were greeted by Richard, one of our Butlers and shown to our room very quickly. When we arrived in the room the mini bar was pourly filled, a couple of requests to Richard and it was soon full.
We couldn't be bothered to go out on the first night, a bit tired and high winds outside so we ordered room service which arrived and was set up on the table within 20 minutes!

Hurricane sandy arrived and all the staff worked their socks off to keep the place running, Peter Frazer and the team well done! We even went to the welcome back dinner which is served in the conference room a long way from the kitchen and the stafff carried the the food across in some pity "poor" conditons.
Two days after the hurricane you would struggle to know one had been through, again the staff worked so hard whilst been extremely friendly and helpful, some of these staff suffered damage to their own houses but still came in to work to keep all the guests happy.

The food is exceptional, however service can be a little slow at times but I put this down to them thinking you are on holiday and don't want to be rushed, a little nudge sorts it out though.
Romane one of the waiters in the main resturant is outstanding!

Will definately go back.

One thing I would change, shouldn't a 5 star "Ultra All Inclusive" resort include free wi-fi? $43 a week is more than I pay a month at home.

  • Stayed: October 2012, travelled as a couple
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3  Thank Kevwad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,761 - 1,765 of 2,665 reviews

Reviewed 4 November 2012

We have been there in this Time, but we Feel us Save.
Mr. Frater and his Team done a very Good Job,
Next Day we Could go to the Beach.
Our Butlers have done all for us,
We will Return next year,
We have had the Gen. Suite on the third floor West Wing
The Guys in the Hotel do a very Good Job,
Eveving in the Bar great

  • Stayed: October 2012, travelled as a couple
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2  Thank Uwe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

Don't let the Sandals name fool you - this is a luxurious, relaxing place. I was concerned because we wanted a quiet, romantic honeymoon and the Royal Plantation was just that. The staff was wonderful. Audell, our butler, anticipated our every want. We stayed in the honeymoon suite and it was perfect. I think that we had the largest balcony in the hotel. We had breakfast delivered to our balcony almost every morning. The food was phenomenal. I actually liked the food at the regular restaurant better than the food at the special French restaurant. I would love to return and stay in the same room because of the balcony and lovely tub.

Room Tip: Depends on your preferences, but the honeymoon suite has the largest balcony! I preferred the west s...
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  • Stayed: April 2012, travelled as a couple
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1  Thank KC N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2012

We stayed at the Royal plantation just the week before Hurricane Sandy for our 25th wedding anniversary (Oct 17-25). Sandals was really great and allowed us to stay one extra night as the airports were closed. They helped us rebook our flights out for Thursday. We didn't have to worry at all.
We stayed in the Royal One Bedroom Estate on the second floor of the east side. This room has a balcony. Well worth getting as you can eat breakfast on the balcony and yet have the doors shut to keep the humidity out of the room.
This resort was just what we were looking for. We just wanted to lay out on the beach, eat wonderful food, and listen to great music. RP supplied that and more. I want to say kudos to Jermaine and Marvin, our butlers. To Marvin for supplying us with all those towels as the hurricane's rain leaked through the windows, and to Jermaine for taking such good care of us, decorating the room for my husband's birthday. Also to Richard for keeping us intertained on the east beach. All the employees were just great, sticking with us through the storm, even though they had families of their own to worry about.
As noted in other posts, the food is exceptional. You need to try Papillon at least once and ask for the chocolate pudding. Wow. Jamaica night is also worth attending (on the Terrace). The jerk chicken is wonderful.
Small note on the hurricane. I give praise to Peter Fraser for keeping everyone posted on what was going on and how to stay safe. As we left early the day after the storm, they were already hard at work cleaning up.
Small things to consider, electrical outlets are few in the rooms, so you might want to bring a small multi outlet if you need to power up ebooks, ipods, phones, etc. The hairdryer that is supplied isn't all that powerful. I packed my travel one, and it was stronger. Also, the Red Lane supplies a cream that is better than your usual aloe for sunburns. Well worth purchasing. The store at the resort next door is slightly larger and offers more merchandise. You can have your butler call the shuttle to take you over and pick you up.

Room Tip: A room with a balcony allows you to enjoy the beach views with the doors closed.
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  • Stayed: October 2012, travelled as a couple
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2  Thank Tobieone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

My husband and I celebrated our 25th wedding anniversary at Sandals Royal Plantation. We arrived one day prior to Sandy's visit. We commend Peter Fraser and his staff for always keeping their guest informed, safe and comfortable. We were so impressed how quickly they cleaned, groomed and worked to restore most of the property so their guest could enjoy the rest of their vacation. Although we were not able to have our private candlelight dinner on the pier or in the garden, our Butlers, Neil and Kenroy had made arrangements for a beautiful dinner on the terrace and our server was a true gentleman. From the time you arrive at the airport, to the the time you leave, you are treated like royality. If you want to relax, eat great food and be pampered while being treated like family, this is the place for you.

Room Tip: All the rooms are nice, some with sitting balconies. Higher floors have better views
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  • Stayed: October 2012, travelled as a couple
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2  Thank KellieS111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Plantation, responded to this reviewResponded 3 November 2012

Thank you so much for your review of Sandals Royal Plantation. We're so honored to have shared this wonderful milestone with you. We're happy that you were able to have such an amazing stay with us and experience our luxurious amenities as well as the genuine hospitality of our staff, especially our butlers.

We hope to welcome you back again for an even better experience.


Sincerely,
Cassie C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandals Royal Plantation

Address: Main Street, Ocho Rios, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Ocho Rios
#2 Luxury Hotel in Ocho Rios
#2 On the Beach Hotel in Ocho Rios
#2 Romantic Hotel in Ocho Rios
#2 Spa Hotel in Ocho Rios
Price Range: $721 - $2,050 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandals Royal Plantation 5*
Number of rooms: 74
Official Description (provided by the hotel):
•All suite resort and all are serviced by butlers trained by the Guild of Professional English Butlers•2 private beaches with beach butler service•The Caribbean’s only Champagne and Caviar Bar•Exquisite International, Mediterranean, Caribbean and French cuisine•24 hour in suite dining•Complimentary transfers from this resort to all Sandals Resorts•Voted Sandals Resorts “World Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row•Five Star Diamond Award - American Academy of Hospitality Sciences ... more   less 
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Also Known As:
Sandals Royal Plantation Hotel Ocho Rios
Royal Plantation Ocho Rios
Royal Plantation Jamaica
Sandals Royal Plantation Jamaica/Ocho Rios

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