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Reviewed 31 March 2018

I had an awesome vacation here. The ocean is fantastic, and my room was right by the sea. The rooms aren't modern, but still nice. The staff is incredibly friendly and helpful, they even remembered me from 2 years ago. I'd happily stay here again. An especial thanks to Kamal Lewis, who was a fantastic entertainment representative, and made our stay extremely fun; he arranged several fun tours for us, was always around to entertain us, everyone around was thrilled with his attention and service, and he played the part of our vacation buddy.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ms66682lowermanh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemforTravellers, Manager at Shaw Park Beach Hotel & Spa, responded to this reviewResponded 9 April 2018

Dear MS 66682LOWERMANH 2017,
Thanks so much for your recent stay,returning to us another time and those wonderful comments made on this Site. We are always delighted whenever comments are made about our Staff, they are special and our greatest asset. Kamal Lewis is new, he is a hard worker and does his utmost to take care of our guests.
Prayed that you had a great return to your home and look forward to your next visit to your "home away from home" Resort. Kindest regards.

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Reviewed 20 March 2018 via mobile

Pros: beautiful location right on beach. Exceptional staff who will do anything in their power to make your stay perfect. Really good food. NO crowds, always a good spot on beach. Not a cookie cutter big long lines no beach chairs resort. Very quiet very relaxing resort with no nightlife this is the place to go and literally rest and relax. Clean and comfortable room. Breathtaking views. It is not a resort per say any longer because basically it has the vibe and feel of an old beach motel. Very authentic and beautiful mahogany wood throughout. This was obviously a grand resort at one time.

Cons: most of resort is not in use. No way to purchase anything if you forgot it (lotion, hair essentials, sun oil etc), because there's no shopping on "resort". No snacks available outside of meal times or their snack hour where sandwiches are provided. So if you're up late and get hungry you're SOL. The bar is awful. Very limited choices on drinks. So limited I tried 4x to get something I could enjoy and finally gave up. ( if you ask for orange juice and vodka your drink should be the color of orange juice not white). Absolutely no bourbon whiskey or Scotch available. The only beer available is red stripe which is okay. House wines are pretty bad too, especially red. The lady at front desk is unfriendly. They charge 100 deposit for a key to the safe in your room if you're lucky enough to finally get a room with a safe. Screaming kids :(

If you want a a boisterous crowd with partying great Bar menu dancing this is not the place for you if you want something very quiet very very low key almost empty Resort / Motel this is the place for you. I would go back however I would make sure to take my own alcohol mixers beer and an ice chest so I could have something readily available to drink on the beach I would also take snacks and make sure I did not forget anything because aTaxi from resort to city and back is $40.

Stayed: March 2018, travelled as a couple
3  Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemforTravellers, Manager at Shaw Park Beach Hotel & Spa, responded to this reviewResponded 3 May 2018

Dear Janet W,
We were thankful for your recent visit to our Resort and indeed we are grateful for the many debated comments on our Property. You have written at length about our facilities and certainly we operate an entity that is unique to our visitors. Located only five (5) travel minutes from the Town Center of Ocho Rios, many patrons have walked this journey, as they want to experience the feel of the Island. But I must correct you as you have said "we are a Motel", but sadly Shaw Park Beach is not on the Highway, unless you have mistaken the "long beach" for a road and I would invite you immediately to return to our shores. It is very heart-rendering that you have mentioned our Staff, who are always willing to go the extra mile to furnish everyone with friendliness, kindness and great hospitality. Thank You !!!.
Concerning the Bar Drinks and Food/Snacks after 11.00 pm, it is a fact that the Kitchen closes at that time, however during dinner if anyone requires something extra to their room, it would be our pleasure to provide Sandwiches or any Snack to these guests.
It would be our pleasure to welcome you again here and as soon as you have decided, please inform us accordingly. Kindest regards.

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Reviewed 20 March 2018 via mobile

This hotel resort is wonderful if you are looking to relax . surroundings are beautiful and serine.The food was very good and staff were amazing. Perfect place to escape the realities and life and get lost in the atmosphere.

Stayed: March 2018, travelled with family
1  Thank kandyhios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemforTravellers, Manager at Shaw Park Beach Hotel & Spa, responded to this reviewResponded 9 April 2018

Dear Kandyios !,
It was indeed a pleasure having you as our recent guest at this Resort and happy that your stay was relaxing and everything went great !. Thanks for the comments made about our Staff, the sumptuous foods and the wonderful atmosphere.
Hopefully you will return soon, so we will have another opportunity to welcome and provide you with wonderful service. Kindest regards.

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Reviewed 19 March 2018 via mobile

This place needs to shut down!! From the time we checked in from the time we left it was pure HELL. The front desk receptionist was beyond rude!! We needed to stay here due to a family emergency (funeral) we were weighing out options . We saw this hotel on Priceline for $138 a night, upon arrival the receptionist said $300 a night, more than twice the price that Priceline quoted us. We booked two rooms, the first room we got the door did not lock, when you turned off the light the tv Turned off, we booked a king size room, which was two single beds pushed together...once complained the receptionist stated “this is how we do I️t”. After the second night the other room we booked the AC which is located directly above the closet leaked, soaking all of our clothes, they switched our room, which the new room had no hot water. There is no WiFi amongst the place, only in the lobby. After the the second night we saw cockroaches coming out of the bathroom. The name of the vicinity says spa which there is NO SPA!!! Everything here is old and out dated. The one good thing is the location. Stay away from this nasty place!!!

Stayed: March 2018, travelled with family
1  Thank Kay Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemforTravellers, Manager at Shaw Park Beach Hotel & Spa, responded to this reviewResponded 3 April 2018

Dear Kay Z !,
We must thank you and family for staying here recently and indeed were hurt by all the negative & offensive comments made on TripAdvisor. It is a fact that our Hotel was built in the early 60's and still maintain the "old charm and graciousness" of the past, and aware that this Resort may not be suitable for everyone. However, our Staff are quite friendly and very hospitable persons and we seldom get negative reviews on them. This is evident on TripAdvisor and you can confirm this by reviewing same.
Regarding the Air Conditioner problem and your clothes got soaked (not damaged), all were laundered and returned to you intact, with the exception of your Suitcase. This was replaced the following day, with a much nicer one.
Concerning roaches in your room, we have stated that 'no foods and drinks' are to taken to the rooms, as this will attract crawling and flying insects. Your rooms were always with food stuff and that caused all the problems.
A Spa is available on Site and this is advertised at the Reception .
We are saddened by these offensive comments, understand that you visited because of a bereavement and have already forgiven you for all your comments.
Kindest regards.

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Reviewed 5 March 2018 via mobile

The stay was great food was good customer service warm and friendly especially kamal he made my visit more pleasant ,however the sales representative sheryl coolie is very pushy and overbearing ... I don't appreciate being harassed by her just to sell.a tour she needs to go overall my stay was okay thank u shaw park beach spa and hotel

Stayed: March 2018, travelled as a couple
2  Thank Mobibi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemforTravellers, Manager at Shaw Park Beach Hotel & Spa, responded to this reviewResponded 8 March 2018

Dear Mobibi 1,
Thanks for your recent stay at this Resort and we really appreciate those positive and constructive comments about our property. Concerning the Sales Representative whom you said was very intrusive, we had a meeting with her and gave her the opportunity to explain what transpired. We sincerely hope there will be no repeat of such behaviour.
It was our pleasure having you as our guest and we look forward to your next visit.
Kindest regards.

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