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“Home away from home”
other travellers have booked this property
Dunns River Fall, Ocho Rios, only 15 minutes from Coolshade Villa
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Dunns River Fall, Ocho Rios, only 15 minutes from Coolshade Villa
Communal pool Communal Gym right by the pool in Coolshade
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Very good
16 reviews
Dunns River Fall, Ocho Rios, only 15 minutes from Coolshade Villa
Communal pool
Communal Gym right by the pool in Coolshade
Playground area
Our Spacious And Airy Living Room
Our Spacious And Airy Living Room
Master Bedroom with Ensuite and Air-Conditioner
Master Bedroom with Ensuite
Master Bedroom with Ensuite and Air-Conditioner
Master Bedroom with Ensuite
Master Bedroom with Ensuite
Master Bedroom with Ensuite
Second Bedroom with Air-Conditioner
Second Bedroom with Air-Conditioner
Second Bedroom with Air-Conditioner
Second Bathroom
Second Bathroom
Second Bathroom
Second Bathroom
Third Bedroom with Single/Twin Beds. With Air-Conditioning Unit
Third Bedroom with Single/Twin Beds. With Air-Conditioning Unit
Third Bedroom with Single/Twin Beds. With Air-Conditioning Unit
Third Bedroom with Single/Twin Beds. With Air-Conditioning Unit
Kitchen
Kitchen
Kitchen
Kitchen
Kitchen
Open Planned Dining Room
Open Planned Dining Room
Open Planned Dining Room
Open Planned Dining Room
Porch
Porch
Porch
Porch
Patio and Drive Way
Tennis Court in The Palms - shared facility
Basketball Court in The Palms - shared facility
Main Drive off Highway 2000
Main entrance to Richmond Estate for  the community of Coolshade and The Palms
Entrance to Richmond Estate for  the community of Coolshade and The Palms
Grocery Store at the  entrance of the community
Grocery Store at the  entrance of the community
Grocery Store at the  entrance of the community
Private beach 5mins drive
Private Beach - Five (5) minutes Drive Away
Private Beach - Five (5) minutes Drive Away
Swimming with the Dolphins at Dolphin Cove, Ocho Rios
Swimming with the Dolphins at Dolphin Cove, Ocho Rios
Bobsled at Mystic Mountain
Horse back riding at Chukka Cove
Dunns River Fall, Ocho Rios
Near by Golfing
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Overview
Villa -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Ocho Rios, Saint Ann Parish, Jamaica

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
jumaent1
London
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Disappointing”
Reviewed 6 May 2017 for a stay in April 2017
8
people found this review helpful

Positives:
Spacious Villa
Large clean Shared pool
Good security
Well kept gardens and grounds
Handy Supermarket

Negatives:
We were given wrong directions from manager to the Richmond complex,after driving around in circles for an hour (at night) we had to ask locals for directions.

It was mentioned at time of booking we would be met by housekeeper at security gate to show us where villa was,no one turned up,thankfully security guard showed us.

Arrived at villa and noticed villa was not cleaned for our arrival , Bed sheet soiled,
2 coat hangers per room, kitchen cabinet dirty, Towels dirty,Room mats dirty even found cereals scattered on bedroom mat, My daughter locked in bedroom because of broken door handle had to put shoe on floor to stop door from slamming shut ,was not fixed for the whole 8 nights we were there Videos to prove this.A dangerous safety hazard ,imagine if there was a fire at the villa,Hot water was lukewarm.

Next day contacted manager in the UK about problems ,Didnt see housekeeper for 2 days , she was supposed to be at villa one day at 10am, she still had not arrived by 10.30am and we had booked an outing for that day, appalling. The housekeeper turned up the next day even though we didnt know she was coming it was lucky I was in..

We were without cable and internet for 3 days which was included in the rent of the villa.

My husband wanted to iron a shirt for a meeting he had in Kingston, when he went to get the iron the cord was cut so couldnt use it. Clearly no proper checks had been done on the villa prior to our arrival.

We all know that holidays are not 100% perfect but when you notify the manager they need to be rectified.

Contacted manager when we got back to the UK via emails
When we asked for a small reimbursement for our troubles she offered 20% of future bookings. But who would want to use this company again and give them more money. I asked for a financial compensation but was told it was not company policy .

It is a real pity because if the Management had been more agreeable and a satisfactory compensation given then we might have recommended them to friends and family that are going to Jamaica this year. No chance now.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamwooler...
Brampton, Canada
1 review
“Home away from home”
Reviewed 27 March 2017 for a stay in March 2017

Family-friendly and relaxing. I loved the villa and the landscaping of the property. We'll be back!!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry-An...
1 review
“Home away from home - Clean, quiet and visually stimulating”
Reviewed 26 March 2017 for a stay in January 2017

My time at this fantastic Coolshade Villa was rejuvenating. I was able to relax in the clean quiet surroundings with breath taking ocean views a few steps away. The amenities were clean and in good working order. The complex has a relaxing pool and club house where families can have lots of fun.

The best thing I love about Coolshade is its proximity to dining facilities, entertainment and attractions such as Dunns River Falls and Dolphin Cove. Customer service when booking and checking out was a pleasant experience and because of the ease with which I could book this villa... I will be back!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aforbespa...
Morristown, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Relaxing!”
Reviewed 17 March 2017 for a stay in March 2017

Highly recommend this villa, our stay was amazing! Ms. Beverly was very accommodating and made us feel right at home.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanmasso...
London, United Kingdom
1 review
“Richmond”
Reviewed 20 February 2017 for a stay in December 2016

Excellent accommodation nice quite area. I would definitely recommend this property as I am booking this same one in July 2017

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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