Large clean Shared pool
Well kept gardens and grounds
We were given wrong directions from manager to the Richmond complex,after driving around in circles for an hour (at night) we had to ask locals for directions.
It was mentioned at time of booking we would be met by housekeeper at security gate to show us where villa was,no one turned up,thankfully security guard showed us.
Arrived at villa and noticed villa was not cleaned for our arrival , Bed sheet soiled,
2 coat hangers per room, kitchen cabinet dirty, Towels dirty,Room mats dirty even found cereals scattered on bedroom mat, My daughter locked in bedroom because of broken door handle had to put shoe on floor to stop door from slamming shut ,was not fixed for the whole 8 nights we were there Videos to prove this.A dangerous safety hazard ,imagine if there was a fire at the villa,Hot water was lukewarm.
Next day contacted manager in the UK about problems ,Didnt see housekeeper for 2 days , she was supposed to be at villa one day at 10am, she still had not arrived by 10.30am and we had booked an outing for that day, appalling. The housekeeper turned up the next day even though we didnt know she was coming it was lucky I was in..
We were without cable and internet for 3 days which was included in the rent of the villa.
My husband wanted to iron a shirt for a meeting he had in Kingston, when he went to get the iron the cord was cut so couldnt use it. Clearly no proper checks had been done on the villa prior to our arrival.
We all know that holidays are not 100% perfect but when you notify the manager they need to be rectified.
Contacted manager when we got back to the UK via emails
When we asked for a small reimbursement for our troubles she offered 20% of future bookings. But who would want to use this company again and give them more money. I asked for a financial compensation but was told it was not company policy .
It is a real pity because if the Management had been more agreeable and a satisfactory compensation given then we might have recommended them to friends and family that are going to Jamaica this year. No chance now.
Family-friendly and relaxing. I loved the villa and the landscaping of the property. We'll be back!!
My time at this fantastic Coolshade Villa was rejuvenating. I was able to relax in the clean quiet surroundings with breath taking ocean views a few steps away. The amenities were clean and in good working order. The complex has a relaxing pool and club house where families can have lots of fun.
The best thing I love about Coolshade is its proximity to dining facilities, entertainment and attractions such as Dunns River Falls and Dolphin Cove. Customer service when booking and checking out was a pleasant experience and because of the ease with which I could book this villa... I will be back!
Highly recommend this villa, our stay was amazing! Ms. Beverly was very accommodating and made us feel right at home.
Excellent accommodation nice quite area. I would definitely recommend this property as I am booking this same one in July 2017