We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (7,191)
Filter reviews
7,191 results
Traveller rating
2,414
2,679
1,162
533
403
Traveller type
Time of year
LanguageAll languages
More languages
2,414
2,679
1,162
533
403
Show reviews that mention
All reviews sunset beach water park lazy river the grill jerk chicken italian restaurant pirate ship grilled cheese water shoes swim up bar sea urchins kids club food was great family resort french fries hot dogs adult pool
Filter
Updating list...
5,179 - 5,184 of 7,191 reviews
Reviewed 12 April 2010

Ok place , beach pretty nice,most bartenders very nice,not very clean in rooms,buffet not very good, everyday the same food,Italian resturant very good but hard to get in for reservations,Allinclusive i found to be a lie because if you wanted to get even a soda most machines were shut down,Pools closed way too early 6pm,some bars closed too early the swim up bar was to be open till 1am but was closed most nights by 7,If you go on any excursions be carefull, we went to hip strip , paid 40 us dollars for round trip, dropped off at a store called dollys, was told driver would be back at 1230pm waited till 130pm and had to hire another cab to get back onlt to find out our driver named BREEZY was sitting at the main enterance so BEWARE BOOKING AT HOTEL.Much better places to go in JAMAICA ive been to a couple. the house band plays every night , not very good and plays the same songs everynight.

  • Stayed: April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SCHOOBY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2010

This was our second trip to Sunset Beach Resort and it was more enjoyable than the first visit. We were planning on staying at a different resort but decided to stay with what we knew. My husband and I took our two 15 year old boys and 17 year old daughter and had the best experience. The kids did their own thing and my husband and I had our own time alone. The resort is very safe and secure and everyone knows who belongs to who. We did the dinner for two which was unforgettable and if you have the opportunity to do it I would. It costs extra but worth every penny. The staff is friendly, kind and helpful. Dameion the life guard is so kind and great with the kids. The whole entertainment staff(too many of them to list individually, but all great) kept everyone going non stop and the kids really had a lot of fun. Sashaoi in guest relations is amazing, and was willing to help in anyway to make sure our trip was memorable. She even planned a family dinner which again costs extra but it was a perfect ending to our trip. Pete was our personal server for both private dinners and was great. The photographers were really nice and the girls in the photo shop were so kind and patient. Make sure you book your reservation to the Italian restaurant as soon as you can. It fills up quickly. The whole spa team is wonderful as well. Trust me we spent a few mornings there. What I have realized with this resort compared to all of the other hotels I have visited is that the staff is relaxed, laid back and not stuffy, which makes it a relaxing atmosphere for you to enjoy. They are friendly and want you to have fun. Needless to say we will be back in the Spring of 2012 and we can't wait to see all of the staff we consider part of our family now. I would recommend this resort to anyone who is planning on going to Montego Bay. After you check in make sure you go to guest relations, ask for Sashoi and she will take good care of you.

  • Stayed: March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jztwinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2010

Sunset Beach has something for everyone. My boyfriend and I stayed March 23 - 28 with his 14 year old son. The activities were so diverse, you would have to work at being bored! . HIs son discovered the Teen Club, run by Nardia who is a total gem. So if he wasn't busy at the beach, in one of the three pools or with the acitivities, we could find him at the Club. Our room might not have had the best view (we overlooked the entrance driveway), but it was clean, bright and airy and the maid service was great. Any request we made was seen to. The food was diverse and delicious. The two a la carte restaurants were also great and worth lining up to make a reservation, but my favourite hands down, was the Italian. Not only was the food above par, but the service was incredible, especially in light of the fact that it was covered under the all inclusive label. Tipping might not be required, but all the staff went above and deserved gratuities.
Make sure you get Clinton to whip you up an omelette - he's the best!

Looking forward to heading to Montego Bay and the Sunset Beach again next year.

  • Stayed: March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MLB_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2010

Just got back from sunset beach after having a superb holiday.There was 4 adults and 2 children.We arrived at check in after a 10 min drive from the airport and greeted with a nice cold fruit punch.We stayed in the east wing a nice clean room just opposite the kids pool.And a lovely view of the beach to the rear.After a 10 hour flight we were ready for a bite to eat .So we went to the Banana Walk very impressive it was my sons birthday and the staff made it very special and sung happy birthday to him and presented him with a cake.The food in there is fantastic and we always ordered wine with our meal.We also tried all 3 restaurants all were brilliant meals and the staff all made you feel special.I think we must of tried all the cocktails and the kids has alcohol free cocktails and made friends with the bar staff.We went on a trip to the Dunns river falls and the Dolphins cove a full day out really enjoyed it.We did the dolphin touch and bought some photos of the kids kissing them.The Dunns was great we managed to climb to the top has such a laugh !! It cost us about £ 250 for 2 adults and 2 kids but well worth it !We spent a lot of our time on the gorgeous beach in fact the best beach i have ever been to. Swimming in the sea lovely and warm. The weather was very hot so be warned to bring a high factor sun cream .We saw a couple of weddings whilst we were there looked gorgeous perfect place to marry .Would love to go back to sunset beach 2 weeks was not enough. Great room cleaned every day, great food excellent restaurants, Friendly staff fantastic weather. My only upset was the nightly entertainment or lack of it . The steel band were brilliant we watched them twice but didn't have much on after that.Could do with something on every night but it didn't bother us to much cause by the time we had eaten we were ready for bed. Would defo recommend sunset beach loved it.

  • Stayed: March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bradleylewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2010

We were very excited about going back to Jamaica this year for spring break but concerned that our normal resort was booked and we had to try something new. We booked the Sunset Beach Resort and really wish we had stayed home and saved our money. The rooms were disgusting, the staff was not very friendly and the food was marginal. We were very disappointed and will never return to this facility. The housekeeper left our hotel room door open on more than one occasion and the DJ at the main pool played inappropriate music and made crude jokes with so many children around. One Event Coordinator even verbally made fun of a child participating in one of their contests and called him a "goof ball" on the microphone for everyone to hear. She was not joking around either, she did not like the kid for some reason. Anyway, bad experience and a ruined vacation.

  • Stayed: April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MaryPhotog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityscope, Manager at Sunscape Splash Montego Bay, responded to this reviewResponded 4 June 2010

It is very disappointing for us to learn of your impressions of our resort. The staff and food are two areas frequently praised by our guests so your comments about the two come as a surprise. So we can take the necessary corrective action; is there any more information you can provide regarding the entertainment and the alleged inefficiency of the Housekeeper? You may send this information through the “contact us” section of our website. We have noted carefully your concerns and will work on addressing the issues raised.

Thanks for taking the time to share.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews