This was our first time renting a villa or home, normally have stayed in all inclusive resorts for the past 4 years in PC. Needless to say I did have concerns ie) payment wire transfer, airport pick up, accurate representation of the villa by photo, cooking services...
After multiple searches, emails and conversations we decided on Tortuga Bay B9. Thomas, the representing agent quickly responded to all my concerns, questions and emails( at least 7 of them) . At that point we decided to proceed. I wired the agreed rate to the Volalto account. Once received I immediately received the contract from Thomas and an intro to the operations lead Andy.
Prior to our departure Andy reached out for our flight details for pick up and if we needed anything ready at the villa. I gave a short list of things to get started upon arrival. Pick up at airport was smooth and no dramas as all had been taken care of by Andy.
Once at the house Andy gave a tour and introduced us to Juvelka, Abi and Lorenzo. The staff on site were great. Never intrusive yet always available. They stayed up until our night was over to lockup and see if we needed anything. We used them for meals most days and the cooking was incredible. We ate traditional local meals mostly and was delicious. The villa was cleaned daily, towels for pool/beach always available and the grounds immaculately kept. Lorenzo cleaned the pool and jacuzzi daily and got us fresh coconuts whenever we asked.
The representation of the villa on the site was accurate and this was a big concern for us. The bedrooms were large and spacious allowing all our guests to have their own space. The outdoor space was large but not intimidating. Meals overlooking the pool and golf course were exactly what we needed/wanted. There was TV with all Int'l channels and wifi. TV was rarely used. Again, the pics were accurate.
We used the golf cart daily to get around the property to go to Playa Blanca(great beach), LaCana Clubhouse beach and just site see around the property. Next time we will rent a small car to do the food shopping for the house as it is $50.00 r/t for the supermarket. And when we needed a dinner reservation Andy managed that for us.
BTW-this property/community values safety. People leave the doors open all day, securiity checks cars in/out , checks drivers ID's ...so you are absolutely in a safe environment with security.
We will absolutely do this again and would rent B9 again based on a great week. Thank you Thomas, Andy, Juvelka, Abi and Lorenzo a great week.