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lovinpalmtrees
Brantford, Canada

Was ok.

3.0 of 5 bubblesReviewed 3 Apr 2018via mobile
We were at the Catalonia Bavaro Beach for 2 weeks. The resort was invaded by university students for most of the 2 weeks. Drunk kids everywhere. So out of control. They were never cut off from any of the bars. Management did nothing. Occasionally stood around and watched them. Throwing each other in the pool, screaming, swearing and yelling. I felt for the parents with young children. No consideration for the other guests. Management was to blame for this. Don't get me wrong. I enjoy having fun and I drank also, but our vacation was ruined by this.

Beautiful grounds. It's so pretty very well taken care of.
Food was ok. Did get sick of it towards the end. The Rodeo restaurant was our favourite. We would eat breakfast at the restaurant by the beach. No very friendly people working there ( the only Friendly ones were the guy making omelettes he always had a smile and the guy making funny noises - wish I had gotten there names and the host lady. ). Was very difficult to get coffee.
Room was nice very spacious and clean. We got towels everyday and our room cleaned. Always hot water. We used the bath tub a lot it's huge and probably took half hour to fill. We were by the pool. Great location.
Pizza snack bar was great for lunch.
Pool Bar the guys there were super friendly I did not envy them having to serve those kids! Samuel, Xona and Juli thanks for always refreshing my drink with a smile.
The main bar ran out of vodka one night. Antonio, Eddy and Michael were great servers. I don't know how these gentleman do it. Always a smile on there faces and friendly as could be.

Beach was awful from what we were told it had rained a week prior to our arrival. (Mother Nature nothing could be done about this). Lots and lots of broken glass on the beach and each side. Be careful walking. We had to walk with our heads down. We picked up the glass as we found it. We love walking the beach and this is not a great beach for walking. Sister resort next door Royal Catalonia Bavaro and then market and public beach which part way through our vacation we were then able to walk as it seemed to have cleaned up. We stopped walking that way when one day we got to someone's house and the guy came out of his house with a gun and his dogs to greet someone on a horse. The other side of the resort is Pearle Club of some type. Then undeveloped property with high seaweed type of stuff would only be walkable if you had running shoes or water shoes on.

We were surprised to see the young guys trying to buy drugs from a performer one night. We watched money exchange hands then the entertainment manager going behind the stage. We were not the only ones to witness this either. Other people had mentioned this to us also shocked.
The day we were leaving I watched someone make a deal with a worker in a white shirt on the counters where you talk to the travel guys.
I guess if you want to get drugs while away it's possible. We have travelled to many resorts in different places and never encountered this before.
Date of stay: February 2018
Trip type: Travelled with family
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Catalonia_Caribbean, Director General at Catalonia Bavaro Beach Golf And Casino Resort, responded to this review
Responded 4 Apr 2018
Dear guest,

Thank you so much for kindly sharing your feedback about your recent stay at our resort. I sincerely feel ashamed and concerned for not being able to fulfill your expectations along your stay. Your comments and suggestions will definitely help us to improve the quality in all of our services, as all of our guests' satisfaction is on of our main goals. Please rest assured that I've already addressed your feedback to the corresponding areas, as we want to work on our opportunities and be able to provide you with a brilliant experience next time you visit our resort. And please, do not hesitate to reach us out directly before your arrival, we would like to guarantee you the room of your choice for you to enjoy a wonderful experience in paradise.

Warmly,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 April 2018 via mobile

3rd visit still love it here. Noticed a slight drop in food choice. Pool bar man exceptionally rude this year! Restaurant staff brilliant we were recognised from previous years and looked after very well. Guys on watersports also recognised us unfortunately hinted for tips this year which we always do but don't like to feel pressured into this. Mosquitoes were an issue for me this year extremely bitten ouch. Will return though.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank traceyann2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catalonia_Caribbean, Director General at Catalonia Bavaro Beach Golf And Casino Resort, responded to this reviewResponded 4 April 2018

Dear Tracey,

We apologize if we weren't able to cause a 100% positive impression about your stay with us, we are appalled by the inconveniences that you tell us about our staff, since in the constant surveys of guest satisfaction that are carried out by external companies and internally by us, we have received high percentages in regards to the friendliness of our staff. We can assure you that we will work hard and hard to improve the kindness and respect of our employees for our clients to enjoy a warm and relaxing atmosphere.

Best Regards,
General Manager

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Reviewed 4 April 2018

This was my second time at this resort. I will always return! Everything about being there makes me happy. The accommodations are nice. The food is fresh and always plenty of it. The staff are super friendly and fun. The pool is beautiful and always enough loungers available. The grounds are gorgeous and maintained daily. The beach is nice and there is tons of space to hang out there. The entertainment is good. The shopping is nice and plenty of spots to sit and relax. The only issue I have is with the wifi...they need to improve it so when you are a distance away from the main building you can still have ample service.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank 336pamh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catalonia_Caribbean, Director General at Catalonia Bavaro Beach Golf And Casino Resort, responded to this reviewResponded 4 April 2018

Dear guest,

Thank you so much for coming back one more time, you're such a valuable part of the Catalonia family! We are so glad to learn that once again, you got the service and attention that you deserve, your preference and loyalty means the world to us.
Thank you so much for your kind words and we will be waiting for the next time with arms wide open.

My best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

No point of calling prior to arriving no point of making reservation notes on your booking they do not look at anything until you actually check in .. The check in was 3 hrs. The Restaurants YUCA and Italian and Buffet recycle the WINE not finished in the bottle, Yes that right , When you taste the Horse piss you will know ... Always ask for new bottle....

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank 644willyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catalonia_Caribbean, Director General at Catalonia Bavaro Beach Golf And Casino Resort, responded to this reviewResponded 4 April 2018

Dear Willy,

Thank you for taking the time to provide your opinion regarding our hotel. I am very sorry to hear your stay with us was not as pleasant as we would have wanted it to be. I want to apologize once more for all the inconveniences you went through.

We hope to see you here again and get the chance to redeem ourselves, as well as the service you received from us.

Kind regards,
General Manager

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Reviewed 3 April 2018

Best Vacantion! Food was excellent, the Resort is beautiful everything is Clean! The beach is beautiful and we also did the Soana Island excursion! Must go it's paradise. Juan was the best at the bar!!!

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank andreeachristine14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catalonia_Caribbean, Director General at Catalonia Bavaro Beach Golf And Casino Resort, responded to this reviewResponded 4 April 2018

Dear guest,

What a pleasure to read that your time with us was highly enjoyable! That is our main goal, to keep you satisfied and happy during your whole stay, so we're very glad we could meet your expectations.

We will be waiting for you with arms wide open whenever you come back home!

Warm regards,
General Manager

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Reviewed 3 April 2018

I am not sure if it was a tipping issue but the staff was very lackluster. Front desk would ignore you until you made yourself known. Several meals were had by us without any beverages at the buffet due to no server ever coming over. Even if we had good service and tipped we never had the same server twice.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank javier132018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catalonia_Caribbean, Director General at Catalonia Bavaro Beach Golf And Casino Resort, responded to this reviewResponded 4 April 2018

Dear guest,

Thank you so much for taking the time to review us. I sincerely apologize for not being able to fulfill your expectations during your visit. We care about all of our guests' satisfaction and I feel concerned to know your experience at our resort wasn't pleasant. Rest assured that I will personally convey your comments and suggestions to the areas in charge, in order to avoid this kind of uncomfortable situations to happen in the future.

Receive my apologies and my sincere commitment to work on our opportunity areas as we want to serve you brilliantly next time you visit our resort. Please, do not hesitate to reach me out directly, your additional comments will help us to improve the quality in all of our services. 

Warmest regards, 
General Manager

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